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December 2023 by Betty Harris
My radio was stolen from my truck. I was told that it didn't have the radio in it when they picked it up. I was told that a lot of things take missing at this location. Maybe it would be a good business practice to take photos and notify customers if something is missing from the vehicle to avoid blaming other trustworthy businesses owners.
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December 2023 by Maksim Dudko
I deal with copart often and this is the WORST location by FAR. I live more than 8hrs from them and when I received my truck, my tailgate was not in the truck bed as it was in the photos. They were completely unprofessional and kept putting the fault on my driver. I trust my driver and he said the part was not with the truck as it should have been. They didn't reply to my emails for DAYS and I had to make an 18hr round-trip to pick up the tailgate that Copart was at fault for me not receiving. When I arrived they didnt even apologize for how horrible they treated me. Do NOT recommend to deal with this location. They could care less about their customers.
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December 2023 by e p
Stole my license plate.So basically we agreed to meet at the dealership for me to get personal belongings out of my car. I call them to schedule the pick up and meet me over there and am notified that my cars already been picked up without notifying me at all and when I went to copart to get my belongings, my license plate was missing.We tell them that were going to get the police involved and magically they find the plate the next day and say they are going to mail it to us through fedex.They mail it through fedex and give us a tracking number, when we track the package it says they tried to deliver it somewhere in west columbia (we live in lexington) and that it was a failed delivery because they couldn't access the property. So they had it delivered somewhere that wasn't our house because fedex would have corrected the mistake if they just put the city wrong. we also have one of the most easily accessible houses and packages get delivered here all the timeWe contact fedex and they say it isnt in their system even though it failed to get delivered and they dont know where the package is. They also mention that the driver it was with doesnt even deliver to our side of town so we know they put a different address then ours to begin with.I guess these people that work here think were stupid or something and are just going to chalk it up to being lost by fedex.This company obviously doesnt care considering how many negative reviews they have here. I mean there are seriously 8+ years of negative reviews on here. How is it possible to be this insanely bad at your job and customer service that this place is even still in business.Only involved with them because its the service the company car brain uses to pick up cars that were sold to them in this area.Never use this place. Completely strange and criminal business going down at this location. As most other reviewers have said. This place is not worth your time if you can help it.
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November 2023 by Kevin Baird
Absolutely the worst. Paperwork listed vehicle at one, and after making two trips to each, finally found heavy vehicle. Lazy yard workers, unintelligent staffing. Spoke with three different people on two separate occasions with no insight as to what was going on. No accountability on their mistakes, with 4 hours completely wasted. Shut the doors if you can’t get it right.
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November 2023 by J J
The worst Copart facility in the Country.Staff in the office is always rude.Louder can easily damage your car .After you picked up your car. they can continue to charge fees for parking for weeks. It’s impossible to prove anything, and you won’t be able to win anything anymore since the storage fees has not been paid off and the account is not working. Horrible experience.
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September 2023 by Daniel G.
Absolute fraudsters. Purchased a vehicle with a key in the ignition (key is literally in the ignition on photos) and Copart STOLE the key out of it. If I'm paying for all the parts, I expect all the parts!!ABSOLUTE DISGRACE
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September 2023 by Oleksii Kushtapin
There is complete chaos going on here! This is the most terrible lot I have ever seen. Not only does no one want to work here, and they refused to give me the motorcycle during working hours, but also a drunk security guard pushed me and shouted at me to leave the lot. I'll file a police report!
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September 2023 by Leon Wright
Terrible customer service! My insurance company had my vehicle towed there to have the damage assessed. They totaled my vehicle out; however, I purchased it back from them. I was told by Copart that I was not able to come pick my vehicle up. I was lied to for two days straight saying that my vehicle had already been picked up and towed to my body shop only to find out that it had not been. The towing company they used just hooked a large chain and steel hook through my rims scratching them up. My car was rearended but when I looked at my car someone had taken several pieces a loose in the front and under the hood. Will NEVER deal with Copart again!
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September 2023 by Frank Tice
horrible customer service under staff as well. Waiting 40 mins for one title. I am a transporter not an employee of Copart who can sit around
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September 2023 by Alexander Vlasenko
Bad selling practices leading to sales of the inventory to filtered buyers... racketeering monopoly towards both sellers and buyers...Preferential sales practices...
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May 2023 by Collin Irby
Terrible place to deal with. I purchased a car that was listed as runs and drives and after reaching out and talking with the general managers they refuse to help even though the vehicle clearly never drove. I have pictures and video evidence of this with the axle shaft completely destroyed and the whole suspension destroyed and jamming into the ground where it couldn't possible drive. There is no way this vehicle ever drove, they refuse to help in any way even though they lied in the listing. I tried going through the proper route and discussing with them first, but they were very rude and not helpful whatsoever. I would not recommend anyone to purchase a vehicle from here. Will also be reporting to the BBB.
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April 2023 by Crystal Killian Morgan
There was alot of things to look at like statues and building with paintings on them
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January 2023 by Glenn
This company are complete Scammers‼️ My car had a clean tittle that was lost I told them don't sale my car until we could get a vin verification and they sold it anyways without my company permission. They also reported to the NMTVIS that it was a salvage/junk car behind my back so that can sale the car without a title and export it overseas according to the carfax once I checked the vin# Now they won't send me my money and keep giving me the round around..... These people are crooks & car thieves flat out‼️ DO NOT DO BUSINESS WITH THEN It's Not worth it. Now I'm out of a 2014 car and my hard earned money smh
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December 2022 by Starseed11
This company are complete Scammers‼️ My car had a clean tittle that was lost I told them don't sale my car until we could get a vin verification and they sold it anyways without my company permission. They also reported to the NMTVIS that it was a salvage/junk car behind my back so that can sale the car without a title and export it overseas according to the carfax once I checked the vin# Now they won't send me my money and keep giving me the round around..... These people are crooks & car thieves flat out‼️ DO NOT DO BUSINESS WITH THEN It's Not worth it. Now I'm out of a 2014 car and my hard earned money smh
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September 2022 by Keosha
My experience with Copart has been horrible! My car was wrecked and Travelers took the car to Copart until an adjuster was able to come out. I was unable to get my belongings right after the wreck due to being in FL for a week and after that I was quarantining because of covid. When I was able to make it to the location to get my personal belongings as well as the tag they dispatched someone on the yard to bring the car. I went to sit in my truck and about 2-3 minutes later, the young lady came and told me that the car had been stolen. NO ONE notified me or Travelers of this incident. Mind you Travelers stated that the car was "totaled". A few weeks later, I received a video from a friend and they seen a gentleman driving the "totaled" car that was stolen. The person was so ruthless, they still had the personalized tag on the car!!!! I contacted the police department, nothing was done. A few weeks after that incident I received a bill from another towing company stating that the "totaled" car had been abandoned and it was now in their possession (missing catalytic convertor). I contacted Travelers and they retrieved the car and took it back to Copart.....of course EVERYTHING was GONE!!!! I've cried and cursed so much till it's sad, A LOT of emotional stress. I spoke to a manager at Copart and told her to just mail the remaining items to me. When I received the box on yesterday, it was basically a bag of trash!!!!!! Called today and now I have to send them a list of the missing items. Ms. Robin and Christy were nice to me but this entire situation has been a BIG headache not to mention the 2 to 3 times I had to travel 40 minutes one way w/o any results. I personally think the car being stolen was an inside job. I would NEVER take anything to their facility again if I could help it!!
