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January 2024 by Will Frost
They really helped me out since I live close by they picked me up when my cars service was done at the end of the day. That’s class I’ll be coming back
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December 2023 by Santasia Myers
Kevin has terrible customer service. I asked him if they received the paperwork of the tires that we purchased so that I can schedule an appointment, he said “well my guys said some papers just came through but we close in 20 minutes so I’m about to leave and can’t check”. You can’t just look at the name on the papers for one second? Then He was rude when I attempted to schedule an appointment after 3 and wouldn’t take it saying they don’t like late appointments (they close at 6:30) and they’re already booked so to try to come at 7:30 am and just Uber to work. I told him I wasn’t able to do that, so he said well you can try to come tomorrow but no promises. He had no concern or comment when I explained that I had a flat tire and some other issues. I called the next day when I got off at 3 and asked if they’ll be able to do it and he said “only if you hurry up” I told him okay, I’m 15 minutes away, but I’m driving slowly since I have a flat tire but I’m on the way. He said “k, just get here”. When I arrived he said “weren’t you supposed to come at 7:30? We don’t like to take late appointments because my guys like to try and leave early if they can”. You don’t close until 6:30!? And Meanwhile there were no other cars there and every worker was just standing around joking and playing, but the day before he said they’re booked at this time. Hmm. It took them 30 minutes to replace the tires, so they finished hours before closing time. Being that this was obviously an emergency his attitude and lack of care was appalling, this is your job. Fast service, but the customer service was terrible enough to make me never want to return. And I’m not interested in the same copy and pasted reply that the business is making to all the negative reviews.
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July 2023 by Jane Flanders
Kevin, thank you so much for going above and beyond helping me with my car yesterday and my granddaughter that was stranded. It was so appreciated thank you.
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June 2023 by William m.
I will admit when looking to get serviced on your vehicle there's a lot of mechanic shops around and there's a lot of people getting their cars fixed. But even when it's busy, I always suggest going to Goodyear. So about a month prior I went and had all my tires changed at a different mechanic shop and they took about five hours to get it done and I was late to work. Not to mention my back right tire. The valve stem was leaking cause it wasn't sealed properly and my tire pressure monitoring system (TPMS) was telling me that my back left tire was low and it was constantly leaking air. I figured out it was my back right tire. After doing that, I went to AutoZone and bought the OEM GM PART, and then this morning I was in a time crunch, and I didn't wanna be late to work with one of my clients so I put in an appointment at 9 AM for Goodyear. No of course it is a Saturday so when I showed up they were obviously quite busy. I showed up at 8:42, and admitted my car, and gave him the part and everything. My car was pulled into the bay at 930 and understandably so, they were working on a customer who was sitting in the lobby with me. So cars in the bed at 9:30 I gotta leave Columbia at 10. My car was headed back to me at 9:58 and they didn't charge me a single penny to fix with the other mechanic shop messed up with. These guys do genuine work. These guys are awesome. They're funny, their honest people. And when I first got there and they told me they were busy he actually called the other Goodyear to see if they could give me in earlier These guys are five stars. I always recommend going to Goodyear. (I even run Goodyear tires on my Camaro) mad respect to these guys
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February 2023 by Jeffrey Dickey
Nice group of people with no high pressure tactics. Always been satisfied with their work. This somehow ended up in my daughter's tire and they're lace it quickly at a reasonable price.
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February 2023 by Chris Beasley
Made an appoint late Friday for Saturday 9am. Came in 830am Saturday. My car was taken in for an oil change. I was in and out in an hour and a half. They also found a leak. Fixed it. Both Kevin and Michael were very attentive and informative. Courteous and professional.
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November 2022 by Elizabeth Snyder
Scheduled an apt on the website at 10:30 AM dropped off my car early at 10 AM. Man behind the counter said it would be and hour or 2. Okay come back at 11:50 and my car hasn’t been touched not even pulled back. So rude when I asked about my apt time. I was late for picking up my for from grooming consequently. I just took my car without getting anything done. Do not take your car here. The worst.
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November 2022 by Rama Yelisetty
Very unreliable , poor communication and they don't care about yout time . Left my car at 9:00 am and it wasn't even touched by time I went back at 3:15 pm. When asked, they were not sure if it could be done by the end of the day. Never had a place that took a whole day and still could not complete an oil change. They talked about staffing problem when asked, but my problem is them not having the courteousy to call me and let me know. You dont let someone leave their car the whole day and the servicing not done, why can't you be upfront that you cannot do it and I could get it done elsewhere. Totally disrespectful and extremely unprofessional. Not stepping back into this place ever !
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November 2022 by Redhott9707
Tire rotation and balance or alignment it doesn't matter. You can set an appointment a week in advance but they still make you wait hours for completion. Sales staff in the front are rude and disrespectful. If you make an appointment at a specific time honor that appointment, people have limited time to get services done and schedule in advance for a reason not to sit and wait multiple hours for appointment to be honored.
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August 2022 by Andrew D.
Kevin and mike were phenomenal. I think I called them 15 times asking questions. Each time they seemed almost excited to be helping. Great service. Great price. Saw great pride in the technicians and an over all love for cars and people. Forever their customer.
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June 2022 by Kerry Dunlap
Made an appointment 10 a.m. for that morning got the car 5:50pm that tire balance and change and front end alignment in the front end alignment didn't even get to it
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December 2021 by T H
I don't plan to go back to this location. The manager working upfront is always rude, unhelpful and frankly, a bit of a j**** I have been a consistent customer for about 10 years (with multiple vehicles) but now I'd rather spend my money with a more trustworthy and honest place that appreciates my business.
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November 2021 by Brandon Mundy
Not a very trustworthy place. They don’t always do the services they say they do. When I mentioned it to Kevin, he acted like it wasn’t a big deal. I would recommend watching them do any work to your vehicle, to make sure it gets done. I take my cars to Brown Motor Works now. Much better customer service.
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August 2021 by Dr MiKi Kitchen
Good place, always stellar service.
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July 2021 by Lorien Sweat
Great service and prices. Very honest. Purchased a set of tires last year at this location for the first time after years with Frank's Discount Tires (now Mavis). I will always be going to Goodyear now and not just for tires. Went back today for a flat. Luckily I bought road hazard. They had me fixed up quickly even though they were extremely busy. Michael and Kevin were so nice and helpful.
