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May 2023 by S. Majid
Like coldstone, but many options for toppings. You can make your own combo. It's good flavor, and great fun!
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May 2023 by J Zeta
The marble slab creamery is an amazing place and I love coming in and being greeted by a big boy that work’s usually when I come in.He is very nice and always helpful.I hope he stays and grows to be even better
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May 2023 by Emma Seay
Understaffed as hell on a Friday night. Man in front of me had melted ice cream before it even reached his cone. Took me 10 minutes to even pay for my single order. Next time I’ll just go to coldstone.
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May 2023 by Jenniffer D.
I give this a one not because the ice cream wasn't good but because the customer service was horrible. No greeting when you walk in and when they finally take your order it's like talking to a robot. Attitudes, not friendly, and doing other things besides trying to ring customers up. I would say hire a brand new crew and maybe someone who is older who doesn't look like high schoolers....sorry to say, but it seems like they don't care one way or another how they treat people.
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April 2023 by L0D3LL4
A bunch of kids with what appears to be zero training. I have honestly never had an experience quite like this, and won't be coming back. I know that someone will likely respond to this and ask me to email someone, but honestly YOU do it. Get your stuff together and put better staff in the store. Idk, maybe start with a manager who isn't 14. Good luck.
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April 2023 by Chris Martinez
oreo milkshake was very good. An employee named Brooke helped me out on deciding what to get. She was very sweet.
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March 2023 by Kengi Mc
Ice cream, ice cream … we all scream for ice cream … sweet treat always hits the spot.
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March 2023 by Quanisha Fowler
I’ve been here numerous of times, which is pretty decent. The customer service is slightly bad. This evening as of now I’ve been standing in line for 20 minutes while 3-4 workers in the back and 1 on the floor with a lobby full of customers and door steady flying open with no line moving. The customer service was poor tonight as well.
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March 2023 by Orlando Santos
I'm not sure of the cause but lately, there isn't enough staff to take care of the crowd. The last two visits have been in one week. Today, 3/5/2023, there were several of us walking towards the door when we realized it was the same problem. The last customer was at the door and there were (from what we could see) 2 employees taking care of customers. I'd rather come pay 89 cents per mix-in at Cold Stone than wait in like for 30 minutes to be served.Marble Slab is a great place with great variety but waiting for that long is unacceptable.
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February 2023 by Pachia Davis
Experience was so bad I had to leave a review. I went to this location on a Thursday around 11:30, I thought they were closed because lights were off. I walked in and asked if they were open even though I saw the sign said they open at 11. They had no cones available so I could not get a cone. I asked when they would be making some because I was thinking about waiting, the girl said she didn’t know. Crumbs were all over the counters and obviously the place had not been cleaned up from the night before. Cashier was not friendly whatsoever and had no apologies for not having any cones available.Wasn’t worth the money, cone is my favorite part.
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June 2022 by Jessica Jones
Service was good, choice of products was a great selection. The ice cream and cookies were delicious. Price was decent for what we purchased. Will visit again soon.
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February 2022 by Alexis J.
Went in and asked for a milkshake, the guy working was busy eating something and says with a mouth full "nah we ain't got no milkshake mix." The couple behind me in line went to get a cake and not sure what issue they had but also left empty handed. The employees have half of the lights turned off and one of the doors locked so it looks closed.
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February 2022 by Shirley W.
They close at 9pm, we got there at 8:15pm. They had already put all but 2 of the ice cream up. One of the employees even used the F word when talking with the customers. When he questioned him about putting everything up with 45 minutes left. POOR customer service.
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February 2022 by Morgan M.
This downtown location has some reserved parking but it is tight and hard to back out of--being parallel to a busy road. The ice cream flavor options seemed rather limited; however maybe they do less flavors in the winter season? Ice cream itself was good and the server gave a good amount of mix ins but my waffle bowl was a bit burnt tasting. The server appeared to be the only one working. The location looked like a hot mess. Chairs were strewn randomly, the tables were in disarray. There was ice cream all over the trash can lid, both what appeared to be fresh and hardened ice cream. Either the sole worker had too much work to do being by himself and this is a staffing problem or this is a management problem and marble slab does not have high standards. Would be willing to try again. Maybe take the ice cream Togo.
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December 2021 by Morgan S.
Reliable ice cream. Kids like the mix ins. Sadly they no longer make malted milkshakes. Will be searching for a new first-stop ice cream shop.
