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February 2024 by Yesenia Felix
So disappointed tho see how this particular location handles its cleaning. The day I arrived I went to shower and saw curly black hair on the shower walls and floor. The second day I found a bag of fast food with a whole combo, this was NOT mine. I do not know how long it had been there, also during my four day stay not once did anyone come do room service. I had to ask for trash bags at the front desk.
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February 2024 by Ashley Spencer
While I stayed here my room was infested with ants. I spoke to the women at the desk about this and was told the manager would reach out to me. Which never happened. I couldn't walk in my room without shoes, which was very frustrating, especially when I had my young child with me.They then pulled the money from my account and returned it. Then pulled it again several days after I had left. Very poor experience and would never bother with them again.
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February 2024 by Melanie Jaretsky
Beautiful room, super comfy bed and the front desk is run by really sweet helpful people. Breakfast was really good.Nearby activities: 10 minutes from the base.
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January 2024 by Timothy Dorner
Kelly was great! We weren't there long, but towels were by the pool, we slept great, and had a good breakfast in the morning. We will be back again if we are in the area.
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January 2024 by ferney galindo
Excellent stay 100% recommendedRooms: Excellent cleanliness and comfort
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January 2024 by Judy Dennis
Everything was good. Good location. Friendly service. Bed was comfy. They do need bigger pillows on the bed and there was dog hair all over my socks after walking around in my room.
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January 2024 by Darla Efaw
Nice room. Way over charge for a pet. One well behaved 15 year old cat, $80. Won't stop there when traveling with her.
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January 2024 by Harmoni Scott
Me and some friends had y’all breakfast and my stomach and +3 started to hurt as well.Food & drinks: They made my stomach hurt.
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December 2023 by Bryan Cockerham
Was only visiting with someone that was staying but the room was very clean and comfortable. Parking lot is small.
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December 2023 by Joseph Sebuc
Wonderful
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December 2023 by Jeffrey Wilson
Their breakfast food was terrible. I would not bother with it and go out to get something. Eggs bad, sausage cold, bagels if you can find any let me know. Juice is fake powered not real juice. Coffee the worst I have ever had in a hotel and that's really saying something.
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December 2023 by Tina
This was one of the worst hotels I have ever stayed at. The front desk agents are very rude Jessica & Kelly omg I was screamed at spoken to like a child by Kelly I spoke with her several times about my reservation every time she was rude from beginning to end. And she act as if she was getting a kick out of it like I remained calm but I informed her if this is how you treat your guests over the phone I don’t think I wanna stay here she went ahead & illegally charge my debit card I had on file when I reserved the room after I told her I was probably going to cancel it cause I didn’t like the way I was being treated. I told her she was very very rude she yelled at me & said we could have reserved the room for someone else I was overcharged all these different charges. I was down here for my daughters graduation from Fort Jackson so I went ahead & decided to keep my room just in case all the hotels were booked up for the graduation. I called back to see if I could speak with someone else & I got Jessica I tried speaking with her about the situation but she was rude also & acted as if she really did not care. My room had a musty smell coming from the carpet, their were pubic hairs in the shower. The bedding cover looked dingy & was very thin with small tiny pillows on the bed. The breakfast was horrible & the coffee was cold. I mean this was just a really bad experience I would not recommend staying here… FYI I initially booked here cause I read good reviews online but after seeing first hand what it was like I do believe the reviews on here are not authentic.
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December 2023 by Morris Familia
Rashida and Stewart were the best part f this stay the housekeeper Veronica was rude as was the representative Jessica when calling to speak with the manager was highly unprofessional, argumentative, and condescending. This is not the service that we are accustomed to by the Hilton Brand. The cleanliness of the room was unsatisfactory. There was no dark coffee, only pork options for breakfast and no paper in the establishment that would allow for a printed reciept. We were not aware of this until we proceeded with our turn down service. This is where we saw the debris in between the sheets of the bedding. When attempting to use the microwave we were greeted with a bowl of fruit loops from the previous guest. We were moved to another room nearly at midnight. I am awaiting a refund and point reversal. I’ve stayed at this property before the GM Kareem is very efficient and professional but the representative that I spoke with was not and can benefit from coaching hopefully by the most professional employee there Rashonda.
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October 2023 by Michelle W.
Our stay here was perfect! The check-in was fast and friendly. The room was clean and modern. The breakfast was delicious - typical hotel breakfast (eggs, toast, bagels, waffles, cereals, juices, coffee). My son used the gym. It's open 24 hours, which he loved. He said it was clean with plenty of equipment that seemed new.
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October 2023 by Dawn
I usually don't write reviews, but the one thing that I was so taken by was that I used the Ladies Restroom on the Lobby floor, and I could not believe that when I walked in there, the scent from the air freshener was so inviting! Strange to say about a restroom, I know! I wanted to spend the rest of my stay in there. If anyone knows what air freshener they use in this specific hotel, I need to know so I can make my home smell this AMAZING!!! Thank you for a wonderful stay overall!!! Seriously though, I need to know the scent of that air freshener!
