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December 2023 by Kristi Dodson
Sharon was great, knowledgeable and swift. Definitely recommend
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September 2023 by Alex Jackson
Very friendly, professional and swift. The rep was knowledgeable and never made me feel rushed. Actually found and error in previous return done with Turbo tax and offered to do an addendum. Taxes made easy, thanks!
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March 2023 by Barbara Burns
Cynthia Sr TaxAdvisor was thorough, prompt. Explained everything. Quote was accurate. Office was nice atmosphere.
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March 2023 by Lisa B.
Great customer service agent Madhuri D. Vemula very knowledgeable, helpful and friendly. We have been using H&R block for years without incident and will continue to do so.
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February 2023 by Darnell Boyd
Customer service is excellent! It gets easier every year to file.
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April 2022 by Shakia Stack
This location is completely horrible. The first attempt I made to schedule my appt there was no receptionist and the gentleman that FINALLY came up front to assist me seemed rather perturbed by my presence. He didn’t greet me, he barely spoke to me and when he did it was cold and rude. Didn’t get his name but I wish I had at this point. Figured that person was having a bad day or maybe they are just being ignorant. The day of my appt the assigned rep called me 10 minutes early which wouldn’t be a problem but I was in a meeting and couldn’t answer so at my scheduled appt time I was expecting at least an attempt to be made for a call back but no. He didn’t call back at my scheduled time. So I called them and no one answered. The second time I called to make an appt the receptionist scheduled an in person appt. I wasn’t aware that she made it in person so since I wasn’t aware that appt was missed. I spoke to a 3rd person and she was nice but I was not in a talking mood at that point. I have waited a week and called again hoping to finally get an appt. I just called a third time and this Indian woman that I spoke was completely unprofessional!! She asked me what I wanted??? I want some donuts with pretzels that’s what I want HR BLOCK. She totally botched my name (didn’t apologize or correct herself) after I corrected her on what the appropriate pronunciation was, then proceeded to ask me three times what I wanted again and I had to tell her 3 different times that I want to schedule a virtual tax preparation.These “professionals” need to get it together! I have spoke to 4 different people at this location and it seems that none of them posses the basic decency required to hold a conversation let alone conduct themselves in a professional manner. Zero stars is what they deserve. No one wants to give their money to a joke of an operation like this location.
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April 2022 by Havilah Richardson
This location is completely horrible. The first attempt I made to schedule my appt there was no receptionist and the gentleman that FINALLY came up front to assist me seemed rather perturbed by my presence. He didn’t greet me, he barely spoke to me and when he did it was cold and rude. Didn’t get his name but I wish I had at this point. Figured that person was having a bad day or maybe they are just being ignorant. The day of my appt the assigned rep called me 10 minutes early which wouldn’t be a problem but I was in a meeting and couldn’t answer so at my scheduled appt time I was expecting at least an attempt to be made for a call back but no. He didn’t call back at my scheduled time. So I called them and no one answered. The second time I called to make an appt the receptionist scheduled an in person appt. I wasn’t aware that she made it in person so since I wasn’t aware that appt was missed. I spoke to a 3rd person and she was nice but I was not in a talking mood at that point. I have waited a week and called again hoping to finally get an appt. I just called a third time and this Indian woman that I spoke was completely unprofessional!! She asked me what I wanted??? I want some donuts with pretzels that’s what I want HR BLOCK. She totally botched my name (didn’t apologize or correct herself) after I corrected her on what the appropriate pronunciation was, then proceeded to ask me three times what I wanted again and I had to tell her 3 different times that I want to schedule a virtual tax preparation.These “professionals” need to get it together! I have spoke to 4 different people at this location and it seems that none of them posses the basic decency required to hold a conversation let alone conduct themselves in a professional manner. Zero stars is what they deserve. No one wants to give their money to a joke of an operation like this location.
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April 2022 by Andrea Crowell
We have had efficient and great service each year we've gone to get our taxes done.
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March 2022 by Debbie Sullivan
Terrible customer service. The accountant never returned my text messages, Mr. Finch. Finally, after three days was able to speak with him on the phone, he said he only received one document. If so, why not get in touch with me asking to resubmit them? Very disappointed in this over priced tax service. Absolutely no customer service.
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March 2022 by Debbie Bass
I've been using H & R Block and Mr. Lowell Finch for about 12 years. It's an easy process. Typically the IRS and SC Tax office approve the filing before I can drive home from the meeting. My refund is electronically deposited often within 2 weeks of the filing.
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March 2022 by William Neal
I always used H&R Block to do my taxes. They are the only ones I trust to do them. Madhuri Vemula is the best I ever worked with when it comes to professionalism and knowledge.
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March 2022 by Yakubu Osman
Mrs Kym Davis was a excellent and professional. I will recommend her to my colleagues at Benedict College
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March 2022 by Bryan Callahan
We have been using H&R Block for many years. Barbara Beagles has always been knowledgeable and professional. Wouldn't go anywhere else.
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February 2022 by Marty M.
The "senior tax pro" who filed my taxes didn't know what he was talking about while doing the taxes and dealing with the adoption credit. Once he was done he told me everything was good and my taxes were submitted. After 5 days I checked the status and noticed it said they were still working in them. I called back to see what was going on and the guy said he don't know what happened and he needed time to figure it out. Here we are 9 days later and all he can tell me is that there was a glitch and he would have someone fix it. I'll NEVER use H&R Block again. I'll let a blind rabbit do my taxes before I go back there.
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January 2022 by R. E. Rekrap
My tax professional has been excellent since we met. She is sincere and honest and doesn’t take any tax shortcuts. She is so appreciated for being honest and such a professional. We trust her abs will come to her for years to come.
