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June 2023 by Brian major
Very helpful, knowledgeable, and courteous staff. I would recommend to anyone.
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April 2023 by Byron Hanna
Insurance company sent me to Gerber. I scheduled my work to be done. Gerber cancelled my appointment. They had the wrong serial number. That caused my cancellation. No body in the office can help. No body understands that it is there screw up. No one can resolve it. 9 months after the reck I still have not been serviced.
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March 2023 by Kimberly Walker
Dina is rude and unhelpful. Get someone else to answer the phones. Terrible first impression!Service: Body & Trim
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January 2023 by Renee Mccray
My experience with Gerber on Farrow Road was horrible. Initially the customer service was okay, but I had to wait 2 months from the date of the hit and run. After the repair the process began, that service quickly declined. They failed to communicate with me about the status of the repair. I was charged for the rental because they did not submit the request to Enterprise. It took 3 times as long and after two attempts my vehicle is still not to my satisfaction despite being told "We want you to be satisfied." Your satisfaction is our goal." Clearly it was not. I would not recommend ANYONE to this company for any repair work, especially this location.Services: Painting
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July 2022 by TiOnna ShaQuor
My insurance referred me here and in less than 10 minutes I received a call from them. I was hit on the passenger side of my car with a scratch from the rear to front side. They kept me updated almost every day to make sure I knew the updates! It only took them a week to have my car fixed and ready! My only worry was not being able to get the same Sparkle White Paint I had before but it perfectly matches. THANK YOU GERBER COLLISION! I am very satisfied with your staff and work!Service: Painting
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June 2022 by angelina dumas
Pulled in to get an estimate for a crack on my bumper and was advised it would be 3 weeks before someone could even “look” at it… I guess people don’t just come outside and look at the car anymore and write something up…
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December 2021 by Albert Guinyard
Took longer than expected but they did pretty thorough job! Keep me posted of progress with text msgs.
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October 2021 by David Stout
Olin is a really good manager, nice guy.Econ-O-Bug thanks you for fixing our dump trailer. Anytime we have issues with our vehicles you'll have our business.
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September 2021 by Tracy the Hippie Chick
My new car was repaired with old parts. The hatch is old and does not defrost right and makes hideous noise when opened. The custom trim paint is"oming off. Thank you for absolutely nothing.Service: Body & Trim
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July 2021 by Superfuxkindope Dope
Everyone in the facility was amazing! Everyone was very friendly ! I dropped my car off Saturday and my car was complete Tuesday !!! They did amazing job thank you all for your business !!
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April 2021 by Stephanie Kimbrough
Everyone at JHBS is fabulous! They were polite, professional, friendly, upbeat, and all seemed to really enjoy their jobs! Steven, one of the happiest, hardest working folks I’ve ever met, was very thorough and efficient, but yet personable and kind while doing my estimate, and at my 2 subsequent visits to the shop (to drop off and pick up my vehicle). Cindy and Susan were as equally peasant and upbeat! All were incredibly helpful with everything!! In fact, I left the garage door opener in our rental car and when I called to see if the rental was still at JHBS, Susan said they were just pulling out of the parking lot. Instead of just watching them drive away, she bolted out the door, ran through the parking lot and flagged them down in the nick of time and was able to retrieve it!! Truly, above and beyond! I am so incredibly appreciative of Susan’s effort and the hassle she saved me from having to track it down at the rental company. While I hope wenever need their services again, should we in the future, we’d gladly return to JHBS for their help! And we will highly recommend JHBS to anyone! I do not know the names of the folks who actually repaired my vehicle, but they did an outstanding job and had our vehicle ready 2 days earlier than expected! So thank you to Steven, Cindy, Susan and all the folks at JHBS for making what could’ve been a miserable experience really quite pleasant! Y’all are a great team!Services: Painting
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April 2021 by Karisha Marshall
I stopped by there to get a quote due to there being scratches on my fleet vehicle. The gentleman who helped me awesome. He knew exactly what it was that was on the car & used sort of compound to get it off. He made me feel welcomed & answered all of my questions. Damn it, I cannot recall his name but I would go back there & look for him should I need help again.
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February 2021 by DANIL WARR
Explained explicitly that I did not want used parts on my vehicle. What do J get a used rim. Which they didn't even try to polish to get scuffs out. Secondly had issues with TPMS sensor. They did not use my original one that was newly installed Sep of 2020. Still have a clunk in rear end. Done with this body shop. Secondly never go to a in house body shop your insurance company uses. Bunch of RIP off artist..
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February 2021 by Felecia Wallace
The 1st time walking in this business - I was in awe! This is not a regular body shop with the smell of oil and dust this place is beautiful and immaculate! The staff is amazing and friendly! They kept me updated by call and text on my car. It was ready 5 days BEFORE they said it would be done. It was minor damage but they was on it. It's weird that I don't want to see them again for car work but just to see them is alight with me! :-)I will refer all my family, friends and people I don't even know to John Harris! I have this podcast/show coming soon and I have this slogan that I always use when something is beyond great and I love it.....it actually will be the name of my show.....John Harris Body Shop is F.Dot Approved!
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February 2021 by Ticia Hamilton
I'm very happy I chose John Harris for my repairs. My experience was pleasant from the day I walked in with questions about repairs to the day I walked out with my repaired vehicle. I would definitely use John Harris again if needed and I highly recommend them.
