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January 2024 by Jae Kim
Suzanne in the cabinets section is fantastic! If you EVER need anything, seek her out. She’s been in several of the departments inside the facility and it shows.
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January 2024 by Jennie Brasil
Great customer service. Had some help with ordering a specialty item. Will be back in a couple days to pick it up. Love shopping here.
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January 2024 by Greg Huell
Staff is always helpful.
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January 2024 by D. Robinson
Very helpful store. Had a young man named Carlos help me find a drill/driver set for my needs. He is someone who cares about the customers and just a people person in general.
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January 2024 by M. Hahn Jackson
Got what I thought I should shalom you're loved ?
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January 2024 by R C
There are some wonderful teammates on the floor at this store, but this particular Customer Service counter is routinely unhelpful and apparently undertrained. One employee decided my online order problem was beyond her abilities and just put me on hold without a word. The second employee was ultimately equally unhelpful and placed me into an endless telephone hold loop (they would periodically pickup the line and immediately place me back on hold) with “Appliances”. The nearest Home Depot ended up resolving my problem and getting my money.I ordered an item online on 4 December 2023 for pickup on 8 December 2023. Lowe’s waited until the pickup date to send me a cancellation notice stating that the item was out of stock. The item still shows as available online (even as of the date of this review) and corporate’s customer service told me that there were 2 showing at the pickup location (Sam’s Crossing). Corporate transferred me to the pickup location’s customer service desk to sort it out since the cancellation was done at the store. I found them completely unhelpful, impatient, unwilling to resolve the problem and ultimately suggesting that I order again online. Online inventory continues to show the item available, but I have zero confidence in the process or that I will get any meaningful help when there is a problem.
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January 2024 by Ashley Cote
We are in here almost daily for our business and LOVE the employees. We couldn’t operate without them!
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January 2024 by Thomas Rakes
Winyah was very helpful and polite
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January 2024 by Rhonda Lewis
I hadn't been to this location in a while, so today I decided to look around to see if they had any deals on the clearance shelves located in the back of the store. Lowe's advertises the items on the shelves as being up to 75% off but I found this to be false. Before I went to self-checkout, I even asked a store associate to do a price check for me as the item that I attempted to purchase was sitting on the clearance rack along with a few other badly damaged items that were the exact same item and brand. However, instead of the 75% that I was told by the sale associate I would receive, I was only offered a 15% discount, although the item was sitting on the clearance shelf taped up and in badly damaged condition. I decided not to purchase the item because there was no way for me to know for sure if all the items were in the box. If Lowe's places items on the clearance shelves, then they should actually be on clearance. I'm very disappointed with Lowe's practices and will likely be a while before I shop here again.
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January 2024 by Yvonne R.
Customer service sucks! Needed a replacement window. Waited at their replacement window section for a few minutes an associate called for assistance for me. Waited a few more minutes an associate came to the section but did not acknowledge me she went to commuter and did something and left. I waited there for 15 minutes or more. No one came so I went to customer service and asked about the area where I needed assistance she called someone and she told me that the person that worked in that area was on lunch break and there was no one to do customer service while she's at lunch. So I went to Home Depot and was assisted immediately. I will never shop Lowe's again.!
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December 2023 by Debbie Folsom
I couldn’t find anyone to help me. Found 2workers but they were helping another customer
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December 2023 by Team Lab
Always have what we need.
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November 2023 by Rachel Walker
The store manager has a horrible attitude acts like he doesn’t want to be at work taking a personal call while I’m trying to ask a question. Definitely will be taking my behind to Home Depot.
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September 2023 by Cam Motley
As a contractor, this is probably the worst Lowe's in Columbia. There are more people there doing nothing than anywhere I've ever seen. It's hard to imagine the small fortune I've lost in the amount of my time they've wasted. That's just the tip of the iceberg there. No standards.
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September 2023 by James Baker
I was looking for filters for air conditioning unit and could not find any . Employee stop to assist me. He took the time to check stock and saw some on upper shelf. Employee went get stair latter so get filters for me, I totally appreciate him assisting me, much appreciated!!! Thanks again!
