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January 2024 by John Rogers
I purchased a mattress from the Mattress Firm location on Harbison Blvd. in November 2023. I wasn't happy with it, so I returned it for another mattress a month later. I wasn't happy with the second mattress either, so returned that for a full refund. Although my choices didn't work, I can't say enough good things about Terri, Tim, and Darby. They could not have been more professional, helpful, and friendly, and in particular, Tim was incredibly patient in working with me and answering my questions. This store really goes above and beyond in customer service, so if there's a mattress there that suits your needs, I highly recommend them!
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January 2024 by 이lo
Darby was professional and knowledgeable about the product, explaining it to me in detail...I was impressed that he was so patient with me when I took so long to decide...I feel like I got a great product at a reasonable price.Cesar also made me feel comfortable, and at the end of the day, he waited with me safely for my taxi.I was impressed with their perfect service. thanks!!
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January 2024 by Casey Goodson
Our sales person Delany was awesome! She took the time to explain everything and made the process extremely easy!
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January 2024 by Kimberly Hodge
Our sales girl was amazing. I think her name was Darby. Totally a great experience. We could have gotten the bed cheaper and delivered for only $69.00 from rooms to go but she was better with the customer service.
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December 2023 by MICHAEL J. Glaze
Went to the store midday Cyber Monday hoping to not have a crowd and that is exactly what we got. Store was free of other shoppers and Richard was able to give my wife and I a 1-on-1 shopping experience! He did a great job. Listened to what we were looking for and didn’t try to over sale us! We did make a purchase. If you go, ask for Richard!!
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December 2023 by Donald Franzen
Our sales person was very helpful and informative. Darby is such a great person to deal with and should commended for her dedication to make the customer feel comfortable. She is a very sweet person.
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November 2023 by Bodine
Tim at Mattress Firm was hugely helpful, very professional, and easy to work with. He quickly helped me find a good mattress in my price range. I highly recommend this location.
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November 2023 by Joey Barber
We went into Mattress Firm to just look at mattresses and having no idea what we were looking for. We talked to Terri and she was absolutely wonderful. She understood our likes and dislikes and found the mattress for us. She was very upbeat, friendly and personable. She new what she was talking about and the products they had. She made the whole process extremely easy and fairly quick. Next thing we knew we were paying for a mattress that gets delivered straight to our home with no extra costs. I definitely recommend!
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October 2023 by BGgirl66
I went into the store to buy a mattress. I was greeted by a young man. I can’t remember his name. I tried different mattresses and I found the perfect fit. The employee was so nice and patient with me. We even chatted for a while. I definitely will recommend this store and I will return again if needed in the future.
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October 2023 by Brandi Derrick
Excellent service from start to finish! Richard was our sales person and he was very friendly, professional and knowledgeable. There was no pressure of any kind to buy from them. He listened to what our needs where and worked with us to get the deal done. The entire staff was very friendly and helpful. Highly recommend!
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October 2023 by Civ
We went here having never purchased a mattress before and left knowing a lot more about our options, a quote for what to expect to look over, and zero pressure to quickly make a decision. We got to work with Terri and she was an absolute pleasure, who assured us she would honor the quote if we took a few days to think it over. We've had our new frame and mattress for a few weeks now and we have no regrets with our purchase or using Mattress Firm to shop for the new bed.
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October 2023 by Angie Elder
Richard was a pleasure to work with. He was patient with us and allowed us private time to discuss before making a decision. Was not pushy at all. A great overall experience! Will be back for sure! Thanks so much!!!
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September 2023 by Paul Behles
My experience with both Darby and Tim at the Mattress Firm Harbison location was great! They were attentive to my needs and pricing was competitive which lead to my purchase! Thanks to both of them for great customer service!
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September 2023 by Ann Deweese
Wonderful customer service! Relaxing atmosphere where I did not feel pressured. Very competitive pricing. Delivery team was just as courteous and provided great customer service as well. Would highly recommend.
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September 2023 by Jan Gunter
Our salesperson, Terry, was the best! She is personable and easy to talk with. She was knowledgeable about the mattresses, and was interested in my needs, plus gave me a phenomenal deal on my mattress. I was one happy lady, going out that door!
