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April 2024 by Da’Quan Rojas
Melinda was great!!!!! 1000/10. If you visit this location, ask for her. She is the one.
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April 2024 by SJ Family
The absolute worst!!! It’s my wedding month(April) and my fiancés suit was ordered early(Jan) and he still does not have his entire suit. We are still missing 3 pieces of his attire. The manager Darlene has yet to call back regarding my concerns. They mentioned their system crashed and lost our order (luckily we kept the receipt). We had to reorder several times and spent extra money each time. The associates don’t seem to understand how the manager set up our transaction. Way to to keep the stress up as my wedding approaches! :/
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December 2023 by Babajide Odunfa
I love the collection of corporate and social wear. There is good customer orientation and a welcoming atmosphere, but parking space around there could be challenging.
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December 2023 by Ray
I don't know a lot about sport coats/business casual, so I am glad I came. Joe took my sizes, answered my questions and guided me with colors and selecting outfits. Thanks
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October 2023 by Ronald Morris
I was in the market for a new tux and decided to visit the 5-Points store, after I learned that Ted was the new manager. As a former Tailor Brands employee, I didn’t need much help with working through the custom garment process. However, Joe was extremely gracious to show me some new features with the technology driven software. As additional customers arrived he was polite in asking if he may greet and assist them, while leaving me to ponder and decide on my options. Once my order was completed Joe and Ted kept in contact with me about the status and once it arrived, promptly scheduled the first fitting. The tailor is extremely talented with more difficult aspects of tailoring. The collar of my jacket needed lowered and she was able to tailor it, as if it was bespoke. I made an error with when I needed my tux ready by and the staff was able to move it to a rush job. To top it off the manager, Ted, was so kind to hand deliver my completed tux to my home. Thankfully, I live working biking distance to the store. No matter if you are in the market for a rental, a sport-coat, suit, or try a custom product don’t hesitate to stop in at the 5-Points store and see Ted, Joe, or the rest of the friendly staff!
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September 2023 by Charlie Mac Toman
2 guys working there were very unprofessional. telling me “you’ll be fine man” while trying on a suit.
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September 2023 by Charlie Mac T.
I was getting fitted for my sister wedding in October and let me be the first to tell you, DO NOT COME HERE. The 2 guys that were working there were very unprofessional and were not able to converse what so ever. The guy measured me and never told me me my lengths or widths, just gave me a suit and told me to "try this one on". Just overall very unprofessional and incompetent.
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April 2023 by Shimbrie Hayed
They were rude , when I walked in was started asking a question and he then said “ wait “ and walked off from me and never came back .
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December 2022 by derrick whitmire
Stopped in to get a suit for my father's funeral. These guys helped all the way. Five stars
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December 2022 by Cody Ridgeway
This guy's got me hooked up with a new suit in a matter of hours, including getting it fitted. Would highly recommend!
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December 2022 by Bethany Cromer
My boyfriend rented a 9 piece tux a month in advance from our event and was only given 7 pieces the day before. They were rude and didn’t accommodate us for this inconvenience. Also, prices online are a lot cheaper than in store. We ended up paying $50+ dollars more than online, just to have our order wrong.
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October 2022 by Olivia Brunson
Extremely disappointed with this location. They messed up my fiancés tux for our wedding. He was measured months back - his pants came in 4 inches too short and with no dinner coat in the bag. Nobody should have to stress about things like this 3 days before their wedding.
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September 2022 by Brandon Green
Terrible service and terrible follow up. They never called me to pick up my suit and were rude. When I picked up my suit, the pants were four sizes too big, although I told them my size and was custom measured. Then the tailor was out for two weeks. Other locations were just as rude and not helpful for tailoring. Complete lack of professionalism. Do not go here - use a Jos a Bank instead.
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September 2022 by Im Giroir
Rude.... we were initially greeted with a smile & can we help you...our response was just looking for a good deal, thank you. Then as we were looking at the suits on the sale rack one of the associates who initially greeted us says " I need to get in here can you move".... ummm huh.... I would be happy to but that could have been worded differently in so many ways & with a much differen tone!!! Then we walked over to look at the dress shirts & the same man says "oh wow, I forgot you were here". We finish & go to the counter, whete the young lady says, im sorry this shirt shouldnt have been on the sale rack it belong over here with as a try on shirt..... okay understood, but then i explain there are 4 more of that same shirt on the sale rack. She again apologizes for any inconvenience & talks to us as if we were trying to get one over on the store, when in fact it was the associates who obviously put all of that same shirt on the wrong rack. I realize times have changed & the days of customer service like Sears & Roebuck are pretty much obsolete... but this was ridiculous. I will be certain to let people know of the service we received & will most likely not return to this location!!!
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September 2022 by Kaci muthig
The 5pts shop is awesome! Great customer service
