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October 2023 by Dominique Gandy
I had a wonderful buying experience with the customer service associate by the name of Josh. He was wonderful and assisted with purchasing the phone that I literally drove around to multiple stores to find. What could have been the most frustrating experience was made pleasant by Josh's professional knowledge of the product, pleasant demeanor, and patience. THANK YOU JOSH FOR YOUR ASSISTANCE!!!!
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September 2023 by Joi Donaldson
they closed 30 minutes before the time posted on the door
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March 2023 by Potato
Horrible customer service, I asked latina lady why my phone plan is suspended because I pay every 8th of each month and she said it suspend the day before. I use metro for 10 years and always suspends on the 8th at midnight not the 7th. And she found my account and said you are not even on the system. What?! She didn't even try to listen to me she said you are making me nervous don't ask questions. She was flirting with some man and she wanted me to leave quickly I came back to tell her something she was gossiping about me with her dude. She needs to be fired, very unprofessional.She also said you can't have e sim, e sim is only for 14 pro max which is absolutely not true!
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March 2023 by Jhonathan Mejia
The new girl gave me a good deal on a phone
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November 2022 by Alexus Benzin
Everyone here is always rude and act inconvenienced that you walked in. Find another Metro PCS location. Has to have better service than this specific location.
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August 2022 by Matthew Anderson
I came to this location on 08/25/2022. My fiance went into this location to try and get a new phone. We were told by the worker, that the cheapest phone they have is $180 because they have to bundle now when you get a new phone (Phone, phone case screen protector etc.)we come In today thinking we saved $100. We were told that the exact phone she got offline, they sell for $20 cheaper. We paid $80 for the phone. Asked em how much it would be out the door if we had bought the phone at this location. $140 out the door... DO NOT USE THIS STORE! The chick that came in on a tow truck lied. Won't be using this store or any other store owned by this person again. SHUT IT DOWN!
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July 2021 by TARA LENTON
Very nice customer service. Helpful and informative. I will recommend this store to my friends and family.
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May 2021 by Donald Harper
Very good
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April 2021 by Nicholas Goode
Horrible service they have a real nasty Karen at this location. Good luck if you do do business with them.
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November 2020 by John Simmons
Operating system is down, seems like t-mobile wants direct sales
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June 2020 by Trina Thomas
The lady that helped me was nice.
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May 2020 by Crystal W.
The week before I actually walked into the store I called this particular T-Mobile location. Randy was very helpful, very courteous, with a little bit of humor. He was very knowledgeable and very professional. By the time I walked into the store, Randy remembered my name, remembered the phone I wanted, and remembered that I needed it immediately. The customer service reps there were so nice to me, very knowledgeable, and didn't miss a beat. We had one major or minor snafu but other than that the service here was excellent.
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February 2020 by Tamia Gary
Worst place to go to due to lack of customer service and how they treat their employees. They over charge you for nothing , they not there to help you only want you to spend money if you not spending no money they not trying to help you and very poor management the manager their act like he lost and don’t know nothing TAKE YOUR MONEY else where I’m telling you from experience you want be satisfied
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December 2019 by Tamara Brown
Do not take your money to this store. They charge you for every little thing, they not really concern with helping you. They just want to make a sell and take your money. If you want good service, you will not get it here. Please run fast away from this store and the one on bush river road
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December 2019 by Kenneth C.
This T-Mobile is AWFUL. They are not helpful and provide terrible customer service. The customer service representatives don't know how to manage catering to multiple customers in their store. What's more amazing is that there were 3 representatives in the room but only 2 customers in the store!!! The manager was on her personal phone talking to a family member the whole time I was in the store. What's also crazy is that they don't know how T-Mobile Tuesday works. They told me that T-Mobile Tuesday deals were only for Tuesday's. However, after calling their corporate headquarters, I confirmed that the Tuesday deals release on Tuesday but are active for the entire week. I have never had a worst experience in a T-Mobile store: from service to knowledge, this store experience was a complete dud. Every T-Mobile I've experience has always been excellent. I guess there's a first time for everything. I would give them a zero but you have to give at least one star to post the review. My star rating: 0/5 -Fitz
