March 2016 by Beth Crane
I wish there was a negative star rating that I could give this company. This place is extremely expensive, uninformed about warranty policies and the customer does NOT come first!!!!!We had a pump installed on our Dodge truck by them to the tune of $3000. Just a few days later the same problem came back. We were out of town and super busy so it took a couple of months to get back to them about our returning issue. We asked if the part was under warranty (because I would have preferred to take it to someone else to fix it correctly). They assured us it was, in fact, under warranty. So, against my better judgement, I took the truck back to them to be corrected UNDER WARRANTY. After having the truck for the 2nd time for 2 MONTHS, they contact me and to say that the part was denied because......wait for it.....it was out of the 6 month warranty time ---- which this company NEVER mentioned to me!! As a matter of fact, they admitted that they thought the part was covered for a year.On top of that, they quickly put the new pump on the truck and promptly told me that I now owe them another $2700!!!!! For correcting the same problem twice within 7-8 months!!
