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February 2024 by Eddie B.
These folks are the greatest. Motor Coach Water pump failed on I 26 south at the rest area. They had a water pump for a 8.9l Cummins diesel. Great price and service. Picked up and replaced myself On the road again in less that 2 hours. Big thank you to this Napa store and staff Thanks Eddie and Betty As well as our Motor coach, "Stella"
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February 2024 by KJ KJ
The manager (Charlie) and staff at the Fairlane location went above and beyond for me. To make a long story short, I needed rear brake pads and rotors for my vehicle. NAPA gave me the wrong pads in which I was willing to just put the wrong pads on the car and come back with the correct pads within two days. The manager and his staff discuss the situation and said that they wanted to place me first and as well as my safety and go above and beyond. With only less than 40 mins to closing the manager took it upon himself to go to the nearest part store and get the correct set of pads. I never experienced customer service like this before and I am truly bless for Charlie and staff for going the extra mile. ?
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February 2024 by Jonah Broam
Best Napa in Columbia!
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December 2023 by Jennifer J.
Stopped in here to get a new light bulb for my car's headlight and the service was exceptional. The employee who helped me at the counter was friendly, knowledgeable, and efficient, and I was in and out of there in about 5 minutes. (Be aware that they can't actually replace the bulbs for you but they can talk you through how to do it, if there is enough room for you to access the back of your headlight yourself.)
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December 2023 by Dürt McGirt
Very nice & helpful people!
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February 2023 by nicc martini
Only one worker, but he was knowledgeable and very pleasant to speak with.
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February 2023 by n tini
Only one worker, but he was knowledgeable and very pleasant to speak with.
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January 2023 by Jasmine Jones
Seriously, I will drive across town to come to this specific location. I recently had to buy two vehicles in two months and needed some parts checked out, updated and so forth. Every time I visited this location I am met with a smile, pleasant attitude and very helpful staff. As long as the customer service stays at this level I will be a forever customer.
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August 2022 by Erin Whittington
The staff was incredibly friendly and helpful. We were from out of town, and they went out of their way to help us fix the problem quickly and efficiently. Awesome customer service.
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August 2022 by bmet Jack
I got a few 6000 psi hydraulic hose made on a Saturday..... They fit, back up and running......priceless. I would call first to make sure the guy that makes the hoses is working.
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August 2022 by Kirsten McBurney
Had what we needed. Very pleasant.
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August 2022 by JT Livingston
Great service and very helpful
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April 2022 by Christopher Kennedy
Online ordering. Same day pickup avaliable within 30 minutes - as stated. Vast availability of what are special order parts for other stores. Recommended retailer.
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November 2021 by Thomas Scampini
When a customer calls to see if you have something, don’t get all wound up because you have to get up and go look. All I asked was if they had SilGlyde and you would’ve thought I asked the man to walk to china and back.
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September 2021 by Panda Marquis
Found exactly what I needed and the guy at the counter was able to look up relays that would work
