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March 2024 by Nyasia B
Every time I go to the branch in sandhills the ATM is not working they have 3 ATMs and they have been out of service for more than 24 hours. I have to drive 8 miles to get access to my funds since there is only 2 locations in Columbia!! This is ridiculous fr. Not sure where there isn’t a ATM manager available 24 hrs seeming this is people money locked up in a machine for half of South Carolina
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February 2024 by MIOSHOA JORDAN
Great banking facility! Car loans are affordable.
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February 2024 by Delores McCarter Johnson
Excellent
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February 2024 by Jack Heape
I first joined Navy Federal in 1976. Used them off and on since then. They have gone WAY downhill. Poor service. Inadequate services online. You are required to call them to get many things done, but problem is, most of the time you cannot get them on the phone. The local branch is WAY understaffed. And while they have good interest rates and low fees, the mortgage process is cumbersome, drawn out, and they add on too many unnecessary conditions (that other lenders do not). My other mortgage lender I got approved in one week, no conditions. Navy Federal after two weeks was still in the conditional approval phase with a long list of conditions. No way I could have closed this loan when it needed to.
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December 2023 by Chy Lou
Drove an hour away to come here and stand in line over an hour… WTH ??♀️ been with navy fed almost 8 years. Never had to come into their branches but this some Bull… got three employees just walking around… only 2 at the servicing desk.. just a mess. Hire some managers who gonna hire some employees so they can be efficient
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November 2023 by Stephen Bowens
The worst Service I have ever experienced! They claim that “Our Members are the Mission” however,they had one teller servicing 20 customers rapped around the lobby. The manager nor anyone else cared to apologize for the lack of tellers or TERRIBLE SERVICE! This is my second time in this bank, and I thought it could not get any worse!I will definitely be moving to another bank that cares about their people and truly places the members as their mission!
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October 2023 by Alise S
Not being able to walk into a branch to open a business account is a major inconvenience!!!! And the fact that doing it online could take up to 7 days is mind blowing!!!! I think I'll opt for a local bank with the capability to open the account on site!!!
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October 2023 by Demarcus Davis
Worst bank ever they keep charging NSF Fees Putting You More In Debt All In A Hopes Of GettingMore Money From Their Customers Don’t Bank Here
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October 2023 by Supa Nock
Worst bank ever they keep charging NSF Fees Putting You More In Debt All In A Hopes Of GettingMore Money From Their Customers Don’t Bank Here
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August 2023 by Yatta B.
discrimination is REAL!! they denied my baby services today and Im heated!! im 11 hours away & to get a call saying how she was looked at and treated today has me on fire! she left with no services and they don't even know who she is. I've had navy federal for years and im so in disbelief.
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July 2023 by Dominic Giannascoli
I tried to put a little over a grand into the atm , not exceeding 30 bills at a time and the atm just clapped out on me and gave me $20 less than what I put into it. It was 5:05 and I tried to knock on the door to get some type of assistance but all the tellers who were literally still standing there just ignored me and now I gotta pull teeth thru the main number to get my money back. It’s simply that slow and subpar southern work ethic that makes me just wanna switch banking because the branch in forest acres is equally terrible. Just straight up laziness.
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July 2023 by Kemeyartus Niki
This is my bank .The customer service is excellent and I really appreciate having the option of a drive through.The location on Forest Drive does not offer this option that's why I prefer to drive a little further for the convenience.
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July 2023 by Andrea Jamison
Been with Navy Federal for 2 years now and their customer service and fast response to any questions on their app is highly appreciated. Only credit Union that I will stay with for a long time.
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June 2023 by Karol Boyd
Will was very helpful and went above and beyond to give me excellent and exceptional service. He deserves a raise!
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April 2023 by April Turner
Issues with drive thru ATM. Would not process my atm card, just held!
