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January 2024 by jhada banks
On 11/24/23 I got my oil changed for my vw jetta. On that same day the mechanics told me “hey there’s a yellow dashboard light on and we don’t know what that light is” Red flag ? because you’re a mechanic find out. So I look at the light I say that’s the engine oil light, why would that light be on if you just “changed my oil?” I’ve never had that issue before, so I ask are there signs of leaks? “No” maybe it’s just your sensor we can reset it, I say okay but with a question mark. Not even 2,000 miles and 30 days later my oil light is back on saying I need oil, I go to autozone and buy more oil and ended up adding 4QTs of oil in my tank… now why in the world would I need that much oil when I just got an oil change. I work from home. I do not drive more than 20 miles round trip most days because everything is local and fifteen minutes away and even if I did I can get up to 10,000 miles after my oil change for the year !!I paid $99+ on 11/24/23 and another $30 just this weekend !! I am pissed and highly disappointed because I paid for an oil change that was never completed in the first place !! I want my money back and I will never in my life refer this company to another soul and I will never be back. I will stick with Midas on Gervais street. NTB on garners ferry is money scammers and not professionals do not get your oil changed here !!!
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November 2023 by Kendra Hair
I had a very pleasant experience at NTB on Garners Ferry Rd after purchasing a set of new tires. The manager Bill was professional, courteous, and made sure the service was efficient. I would recommend this location to others and also will return in the future if needed.
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November 2023 by Steve Allen
Bill and his team were great!! Got our work truck in for new tires and out in about an hour. Bill and his team were polite, gave excellent customer service and I would highly recommend this location for your tire needs.
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November 2023 by Emma Myers
Had a nail in my tire. Called ahead to see if there was a long wait. Jahuvn answered. Told me to come on over. I did. Got me in and out in no time. Appreciate that great customer service. Such a nice young man.
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November 2023 by Amber Kelley
Excellent service! The manager, Mr. Blackmon ensured my oil change was done hassle-free and promptly! Grateful for such a pleasant experience.
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October 2023 by W Felder
The guy at the dedk refused to put air in my tire because it was drizzling. He said it would have to go in a bay and that would take at least 30 monutes even though I saw 2 bays. Luckily the guy in the service area told me me would do it. He was done in less than 5 minutes.
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October 2023 by dana middleton
Don’t do it. They will do a rush job on your car…. Might break or damage something… and then refuse to fix it and claim they can’t find the invoice to prove they ever performed a service on the car to start with. DON’T DO IT. Spend the gas and extra miles, visit Mavis Tire on Woodrow in Irmo.
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October 2023 by Eryn P
The team was very friendly and took time to solve an issue I'd been having for over a year which previous dealership mechanics had passed over. I was also given tips on vehicle maintenance and how to find a part I'd needed for a good price. A good experience
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October 2023 by Ironlungger
Great crew on staff. Gave excellent considerations and comparisons. Wasn't busy, so work was able to be done fast.
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September 2023 by Kay G
The staff was friendly, efficient and fast. Went in for an oil change, tire balance/rotation and alignment. I was in an out in a reasonable time at a reasonable price.
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July 2023 by Philip Lown
My experience at the NTB on Garners Ferry road is that they are dishonest individuals relying on that the general public does not pay attention to what they are being charged for. I have bought tires several times throughout the years and have had similar results. This visit simply confirmed that I would rather pay more at another business than to continue dealings with this establishment.
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June 2023 by Elizabeth Burr
The guys were great. Answered all my questions and completed the work in half the time. Affordable prices and great customer service....definitely going back and recommend
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May 2023 by 704Rich
Great service the staff handled my mustang with care and worked fast. The manager was extremely nice.
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April 2023 by Tracy Heath
I had went this place the day before looking for tires. I had been to several other places and no one had any in my size but could order them and would be in either the next day or week at latest. But I walked in and talked to Jahuvn and he had explained me that the tires could be here this evening or in the morning, the same with some of the other places. We talked about having them shipped to another closer to where I would be on the evening but could not. So I told them I would go to the other store and get it done there. I had left the store and proceeds to the finish my errands and such. Then I decided to go back to this store because the people were very nice and upbeat and felt welcoming. So I pulled into the parking lot and walked back onto the store and just had them order them and they scheduled me for later the next morning. Showed up the next morning and was only there for about an hour total. Some of the best customer service with me and other people as well. I would most definitely recommend this place and the people for great work and customer service
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April 2023 by Tech This Out, LLC
Very good experience. So happy that came today. It was well worth the drive for great customer service, reasonable pricing and timely service.
