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February 2024 by John Moore
Great service!
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February 2024 by Mike Jordan
Took vehicle in on a Saturday. The front office staff was amazing. I spent half they day at another shop before being told they ordered me the wrong tires I have been waiting a week on. Left went to NTB they had a million things going on but still took the time to help me. I have a fleet of vehicles they have definitely just earned all my business both company and personal vehicles.
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February 2024 by Blake Patterson
Russel, the service manager is very professional. He took the time to hear my problem and found a solution to it. He rescheduled me two hours early so I did not have to wait. All employees truly care about your service and experience. 100% recommend.
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February 2024 by Andrew Houser
Great staff customer service was superb ??
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February 2024 by Markie Proctor
Always ask for Tim(New Store Manager)! He is always happy to help, no matter what the issue is and will make sure you're satisfied with your service BEFORE you leave.
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February 2024 by the K1ng0f3v3ryh1ng
Hi! My Name is Russel, I am the new Service Manager over here at this location! This Location is under NEW Management!!! Please stop on in and meet us! We would love to strike up a conversation and help you with any issue you were having!
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January 2024 by Hayley Fianchino
December 2022 I had an excellent experience at a NTB in Shelby, NC. Fast-forward to this winter, I called around to a couple NTB around town, and Harbison answered the call. At the time there was a temporary store manager, James, who was very accommodating and helpful. Now we’re in January and the store manager in place is just as helpful! Got 3 new tires ordered within a day, and I was paid & back in my car within 30 minutes. Can’t beat fast AND friendly.
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January 2024 by Kevin Myers
Fast and friendly service from Jerome and Markie. Thanks
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January 2024 by Shaun Edgemon
Go see my Son Russel! He can get you right!
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January 2024 by Who Me
Did not help with my ride share like they should've
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January 2024 by Stephanie Streeter
Needed an oil change and possible new brakes as well. With the help of mechanics Mike and Rishod, they explained what issues are going on with my brakes and tires. Then Russel and Markie worked with me to get some quotes on how much certain services would be for my car. They all are very gracious hosts taking care of me and my car. So I would advise to anyone looking to get anything car related is to come see them at the Harbison area. They are very knowledgeable about the in's and out's of cars.
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January 2024 by Dajia McCants
They did very good putting my new rims and tires on today with rotating.They are respectful and pleasant to do business with. Thanks to Markie, Tim, Shamar and Rishod
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January 2024 by Shaneqa Harris
Great speedy service. Russel and Jerome made us feel like VIP. They are a hoot and so professional. Thanks fellas!!
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January 2024 by Jalex Alex
New management and excellent customer service for the time being...will continue to monitor
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January 2024 by Rebecca King
Definitely the best NTB in the area... I got screwed by the NTB on garners ferry so I went to this one (I had road hazard on my tire and needed to replace it). They gave me a decent price and didn't pressure me too much to get all the extras. They found some more issues with my car and Russell brought me out to see the issues instead of just telling me. They wrote me up an estimate and I was on my way. There was not much of a wait time, I was in and out and the people there are the nicest crew I've met in a while. Big shout out to Russell for taking the time to help me understand all my car issues!
