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October 2022 by Bernadette Lambert
Needs to be shut down! They take advantage of people in desperate situations and don't even provide bare minimum in rooms. No PHONE! Microwave or refrigerator. The property is not at all as pictured and in deplorable conditions.
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August 2022 by Diamond Arrington
Very nasty employee lady I told her I wanted to check the room to see if it was clean she told me no refunds and I told her if the room is not clean yes I am supposed to get a refund mind you I am a former housekeeper of 8 years a supervisor and head of housekeeper for four they are committing fraud and trying to keep people's money
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July 2022 by Nicholas Sun
Terrible man, not a human, that's all I can say about the owner. Stay away from this trash, no wonder it closed its business. Cheers
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May 2022 by Tao Mao
What a worst human being, hotel owner of Regency Inn now it is called!We booked and prepaid for this hotel months ahead, when we got to the hotel that night, basically this hotel refused our stay even though I have paid for it. He said the ownership changed. Why didn't he contact me or hotels.com when this hotel is no longer operating, according to the new hotel owner, they switched to a new owner. We were kicked out of the hotel office literally, not even allow us to contact hotels. com for alternative accommodation, the new hotel owner is a barbarian, worst human being you can expect! I have never seen as decent human being would behave the way they did, MY GOD. I will never, ever stay with you, OYO again, name of the hotel when I booked, nor should you book Regency Inn, now it is called.
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August 2021 by Brian W
Made a last minute reservation. Pulled up and was disappointed, old falling apart hotel, not even worth the $50 quoted for a night. Desk guy hinted I might not want to stay there. I assume he meant dangerous clientele or something,. I agreed to cancel and left and drove through the night for home. They still charged me for the room after cancellation. OYO will be burned in my brain forever as a hotel to avoid.
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July 2021 by Zylo TV
When we arrived it was trash all around the building and we thought the building was abandoned the way it looked from the outside, there where crackheads outside of the hotel talking to themselves and I honestly did not feel safe or comfortable staying there so my mom decided to cancel the reservation. She called customer service and they told her they would refund the money in approximately 24-48hrs , it’s has now been 2 weeks and we still had not received a refund and they will be expecting a lawsuit.
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July 2021 by Elizabeth Martin
I would give this place 0 stars if possible. Rooms look nothing like the pictures online. There are roaches in the rooms.. one of the rooms I was in had leaks under the sink and air conditioner. There is mold in the rooms. Homeless people sitting under the stairs. It's never quite. And they charged me $280 for the week plus $50 deposit on the room. I will never come back to this hotel again. I do not reccomend this place at all.Update: I've been out of this place for a week now and i still haven't recieved my $50 deposit.
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July 2021 by Charles C
You know what you're getting when you pick the cheapest place in town but this place is worse than you think it is. I paid for a booking through hotels.com and when I arrived they only had 3 rooms available, two of which didn't have working locks. (Think about that for a second, this super sketchy motel, and you can't even count on the locked door.) The third was being saved for someone else. The attendant said that she would refund my booking fee, but the owning company denied it. Trust me, there's places that are only a few dollars more a night that are so much better than this place. The sign on the pole says "Regency Inn and Suites" but the paper board sign inside the office says OYO. Just stay away, far away.
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July 2021 by Joey Smalls
Booked online with Hotels.com. Total waste of time. Arrived with confirmation number and rang bell at front window. After waiting I called the phone number on the door. Employee answers, I inform them of my reservation and confirmation number. Employee meets me at front window and says “We don’t have no rooms”. I replied that’s fine i have a reservation. Employee responded “I said we don’t have no rooms”. Waste of time and a little money dealing with OYO HOTEL COLUMBIA!! Had to go to another hotel and book a second room for the night, use different hotel
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January 2021 by Princess D.
Let me start off by saying I had a traumatizing even happen to me and my 4 kids before I even moved here! I came from Gastonia Nc I had to pack up me and my kids belongings due to being illegally put out of our home during covid! My oldest daughter is 8 and special needs my twins daughters are 6 and son is 1! So I called around before I came and I had made a reservation the man I spoke too told me $1100 I said ok didn't matter what I had to pay for a roof over my kids head temporarily so my friend drives me and my kids up here a hour ride so when we got here the lady at the front desk ( let me tell y'all she is real slow like something is wrong with her screws in her head she barely answer the phone if comes to the window ima let y'all know y'all check it it's gone take you 30-60) to do a simple job) now back to my story ok so I get into Columbia Sc my first time here so I goes to the window and the lady going to tell me she can't find my reservation (the fuckery) she asked me for the info again then she found it (but I thought she said she couldn't find it ol lien a** ) then she tells me there is no rooms available (hold on bihh what !) so then she says it's a room over there get it for a night then come back so I goes to the American Inn pay a room for me and my kids it was clean way better then this piece of s*** so I get up the next morning to come back I woke up at like 10 am I had missed callers from the lady at like 6 am saying I trying to call you (like bish I'm tired I did just travel out of town with 4 kids and a horrible situation who tf gonna be woke Ol woke a** lady lol ) so she tells me that the room is $850 not $1100 I'm like that's what's up! So then she tell me to come back after 2 pm bc that's the check in time I'm like man damnnnnnn bihh tired with these kids so I hops on my broom stick and fly off lol nah but I leave and go get me and my kids some breakfast from McDonald's that ish was hot and good asf even tho I don't really fuk with them like that but it was good I get back 2:30 pm she tells me I can pay with card (I had $1400 ayeee bihh had a whole stimulus check Lmfaooooo) so she tried my card and it said declined ( I said nah bihh I got a stimulus check Lmfaooooo I didn't say that Lmfaooooo) but she did it like 4 times my bank kept going off ( her slow a** could of locked my damn card up ) so then I go to the bank and get the money off my card $850 for the room for a month and $50 deposit (why they want a deposit for this ragly s*** hell crack heads leave better then this ) I haven't seen not one crack head or prostitute that's how u know s*** real Lmfaooooo ) so I pay her she puts me in a room 119 then said no it's 117 so I get to the room mind u I'm moving all clothes suit cases from the American inn to here the room looked cool but the damn toliet didn't work and it had like a engine in it not the regular toliet so then I got moved to 201 that's where I am now writing this review I checked in Dec 31,2020 it's Jan 21,2021 so we gets moved to this room it's even worser the tv signal goes in and out I asked about WiFi she told me it's no WiFi ( if it was no WiFi how she working on the computer lol ) ppl lie for no reason at all I hooked my iPhone to it it shows it's on but it's weak asf I even hooked my phone up to the tv to try to get cartoons on YouTube siddd that barely works so I couldn't even get my kids to do virtual school bc of this hotel ( break is much neeeded lol ) they give you a room key that don't even work Lmfaooooo why not just tell ppl the truth when we come get our keys don't work I have to open the door for you every time YOU NEED IN YOUR OWN ROOM I asked her why she said that the
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December 2020 by MrCEO2020
#1 NEVER EVER stay here! You'd be better off buying a blanket and sleeping in your car! I promise you would feel much more safe and sanitary. This property is a complete and utter joke/Mess. Unless you're on major drugs and completely out of it, you will feel very uncomfortable. The stench of Weed and other Drugs are just flowing thru the air. Its tons of suspicious traffic and blatant drug activity all night long. The property has ROACHES that have infested. The bed linen is disgusting. I am more than sure there are "homeless" people that can find a cleaner spot on the street than this hotel. #2 NEVER use you Credit/Debit Card here. You will not receive your deposit back. It's been a month and mine has allegedly been refunded and I have yet to receive it. As the other person said, " you will have to call the Hotel and wait for some random person to let you inside the Rooms." Which this lady was actually nice. However, the 1st room was covered in roaches as soon as the lights came on and she said..."you don't want this one! Its bugs everywhere". I should've left then but it was late. Room #2 when she opened the door it was a Man in the Bed! So clearly this place is unorganized. Finally we got to a vacant room. I may have stayed 1 hour just long enpough to make reservations elsewhere and I left. I only stayed in the room that long because I was afraid to sit in my car in the parking lot while i search for a room. I was checking to see if a Zero Star rating was available. This place is called "The Trap" by locals, which means heavy drug and gang activity. Like I said, sleep in your Car or hell just sleep on the Street. I promise you its better than this. Purely Disgusting Property. You can tell the Owners are some people maybe in another Country that are never here and they just sit back and receive the residual income. They can less about the people over here and whether they are safe in my opinion. I can tell the Workers are severely underpaid. Seriously, who wants a random Man from down the street to come and let them in their hotel room that you are not provided a key for...Oh and NO DEADBOLTS!! I just can't! I can go on for days....
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November 2020 by Sean
The hotel has new ownership and they working on the staffing and overhauling the rooms so I consider it a work in progress, but the staff makes up for it. They were super professional and did the best to make my stay as pleasant as possible. When I did have an issue they went above and beyond to rectify the situation. If I was in town again I would not hesitate one bit on staying here again.Ignore the current poor rating which was mostly when it was under previous ownership. This hotel is a budget diamond in the rough.
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November 2020 by Bobby Long
Why do hotels have to hire new people with no customer service skills? And inconsistently enforce policies contrary to what they advertise? The website says a person can check in as early as 6am subject to availability. Of course now they have a new person who says "No" to hear the sound of the word come from her lips apparently. #obnoxious the review that follows is from earlier stays Excellent customer service. Hotel is becoming an Oyo. Great price through the Oyo app. New manager went out of his way to be accommodating. Room was great. Domino's wouldn't deliver pizza out of "safety concerns". Hotel seemed totally safe to me. Don't expect much from the "breakfast". You'll be disappointed. I would definitely recommend this hotel and stay again.
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August 2020 by Nick Nguyen
UPDATE: it has been 2 WEEKS since I checked out and they HAVE NOT REFUNDED my deposit!! SCAM ALERT!!I was passing by Columbia and needed to stop by for one night so I picked this hotel for the price. I booked online through hotels.com for a king bed, no smoking room. It was pretty hard to find because the name is not actually OYO. They just bought Regency Inn and renovating but no sign on the road to tell you that. When I finally found it, I got told they only have doubles. I thought it was just one night so I was fine with it. I have been to many hotels so when I got to the room, I immediately check the bed and the restroom to make sure they’re clean. The beds seem fine but I found a live roach in the bathtub. The room also has a smoking smell lingering in the air. I was annoyed but at this point it was late and I was tired so I thought it’s alright for one night. I came home and 2 days later and I got about 15 insect bites all over my body (I suspect it’s bed bugs). Now I have to wash everything I brought with me and treat these bites. Save yourself, spend a little more money and do not stay there!
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February 2020 by 581yvettes
I don't care what the deal is do not stay. The bathroom smells like urine, our non smoking room smells like cigarettes and the bedspread is full of burn holes. Only half the room has electric. There was 3 pillows for a king bed. Our register was literally falling off the wall. There's mold growing in the tub... see pictures. Do. Not. Stay.
