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February 2024 by Aaron Patterson
Fast reliable knowledgeable service
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February 2024 by J. Taurez
Booked appointment for a transmission fluid exchange as per their website, get there and they don’t have a machine to do that job. After driving over an hour to get there employees act too nonchalant about the whole ordeal and one of them even laughs about it.
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February 2024 by Calvin Ancrum
Great service and fast..
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February 2024 by Sanii Gang
Really sweet and helpful.
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February 2024 by Elizabeth Buchanan
They took 2 hours to change a tire and took no initiative in communicating updates. Never coming back.
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January 2024 by Wana H
So I literally go here everytime my tire light comes on and the guys there put air in my tire, well yesterday one of my other tire that is never low was low real low I went to pep boys to get air in it and Zee said yup it was your back tire that was low. If it's low tomorrow come back and see us. Well this morning my tire was back low and I went back to pep boys and brought a tire. Zee was there and he took care of my tire. Was in and out. Customer service was great. I was pushing for time because I had to be at work within an hour and I was on time. Thank you Zee for your Customer service and the guy in the front I didn't get his name. But yall definitely took care of my car this morning and if anyone doesn't tell yall this, I appreciate yall and great work. It's people like you all that gives the company a good name. Thanks again ?
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December 2023 by peyton Johnson
If I could give the store, zero stars, The person behind the desk was clueless of what he was doing. I am very well educated on cars I have worked on them my whole life took a Jeep there to go see if they could find an oil leak for me real quick, and did nothing but shine a light Car told me they think it’s Rear main seal leak, which anyone could have guessed that, but still did not know the problem gave us a whole bunch of useless information. Don’t waste your time on this place. And the mechanic who looked at it, look and talk to me, as if I did not know anything very disrespectful
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December 2023 by Sexbruise?
Conveniently located next to the spot where our van broke down in Columbia, SC at 2pm on a rainy Saturday.We were on our way to a show in Asheville when we heard a loud *CLUNK* coming from the passenger-side wheel well.Most repair shops in Columbia were booked up with appointments from loyal customers, but Pep Boys was wide open. We walked up to the counter and waited to be acknowledged by the associate, presumably the senior pep boi on duty. Eventually, he looked up from his desk and waited for us to speak.I explained the *CLUNK* noise to the best of my ability. Then, without saying a word, he walked out from behind the counter. I followed.He asked for the keys for the van. I complied. Then i asked if the van might be repaired by today, but he must not have heard me.For the next few hours we sat in the waiting room of the pep boys which was brightly lit like an interrogation room. The sound of daytime television blasted from a wall-mounted tv as two obese women sat transfixed in the opposite corner, eating foot-long subs. There were six chairs in the room, but the two women had staked their claim of 4 of them, using the two extra chairs as sandwich chairs. When the sandwiches were gone, they became trash chairs. This left our group of 4 to fight over the 2 remaining chairs. We sat in shifts.Eventually they gave us a writeup of all the recommended repairs. They told us the van would be ready by noon the next day, information that would have been crucially helpful several hours before.I called at 9am the next day to confirm the pickup time. “Like I said yesterday,” replied the pep boi, “it will be ready at 3.” I called again at noon to confirm.When we arrived at 3, the pep boi told us they did not have the necessary parts. He explained that he had been on hold with auto zone since 10am. The reason he had been on hold so long, I later found out, is because auto-zone’s part-runner department is closed on Sundays. I found this out because i made him give me the part numbers so I could go out and buy them myself because we didn’t have anywhere to stay in Columbia and our rental car needed to be returned in an hour, and we needed a way to get home.After visiting several auto parts shops, We returned an hour later with the parts and handed them to the mechanic who would be completing the repair. I can only describe this man as having the least pep of any human I have ever seen in my life. I assume he was saving all his pep for the repair job. In any other context I would have offered him a hug.At this point, 25 hours had elapsed since we first arrived at this pep boys location. After being assured by pep boi number 1 that the repair would be complete by 6pm, we returned our rental car and ventured out to a Mexican restaurant. At 5:30, we received a call that a few of the parts didn’t fit and they had given us the wrong part numbers earlier when they sent us out to buy the parts.The Pep Boys had won.***The following morning, the head pep boi (the boss of the pep boi I had been working with) informed me that the repair was done. I explained to him the frustrations I had experienced, but he was distracted by the fact that his computer was being “retarded”. When I called again to give my credit card number, he interrupted me to let me know that his pen wasn’t working and he needed a second to find another one. None of this surprised me, although I was impressed that this Pep Boys location had more than one pen.The Head Pep Boy told me that we would not be charged for the parts we had bought ourselves, but beyond that, his retarded computer would not let him give us any further discount. Defeated, I paid the balance which, combined with the rental car fee and the parts, amounted to roughly our full settlement from the Asheville show.I will never forget my day at the Pep Boys. It was a powerful lesson in patience and perseverance. I am proud of the Pep Boys themselves for helping us even though they clearly didn’t want to. If you ask me, a few Pep Boys became Pep Men that day.One star.
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November 2023 by Maurice Boardman
Four new tires. Easy to schedule, reasonably good communication on progress through text messages. Check-out process took way longer than it should because (a) the service person didn't know how to find my order on the computer, didn't communicate anything with me, and fussed around trying to get the job done for over five minutes before he asked for help. He was also very quiet and didn't have a good rapport with the customer. As for the work itself, too soon to tell if there's a problem. I assume all is well, as the wheels didn't fall off on the drive home.
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October 2023 by Cherri Spaulding
From the initial call to Bryan to the final checkout with Donald entire experience was top knotch. Friendly but professional and service was done as requested in a timely manner. Thank you for providing a great customer experience as they are not easy to come by anymore.
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September 2023 by Eric P.
I would not recommend this location whatsoever and how they continue to be open is baffling. I have spent several thousands of dollars just in tires at this location, with the most recent resulting in a "loose pin" causing damage to rotors and brake pads. I called the location, after my wife told me of her experience, and dealt with a manager by the name of Brian who very quickly started speaking to me in a condescending fashion, with the assumption that I was trying to get something for free, as opposed to having a professional conversation, and agreeing to something reasonable. He also stated that I've been a headache every time he's had to deal with me because of the number of times I've asked for assistance with placing a tire order online and called his location to ask for assistance. Being a prior ASE certified professional that now works in a different industry out on the road, every report and inspection prior to tires being replaced showed no issue, and instead of having some dialogue, this manager immediately stated that I was looking for something for free, after knowing that I've spent thousands of dollars at this location. I asked for his regional manager/directors number, to which he responded "call 1-800-PEP-BOYS". This is definitely not a location I would recommend and whoever is in charge of quality control and in-house customer service needs to do a better job. No customer should be treated this unprofessional or be made to feel like an inconvenience. I'm only giving it one star because it won't register a lower choice. I've done business with Pep Boys at multiple other locations and several different cities and this is by far the worst in every aspect.
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September 2023 by Mar1ah ..
They tried to charge me 110 dollars to look at my car. That's not the only bad thing it took them 12 hours to look at my car I called up there 8 times nobody told me that they were gonna charge me . And before I even sent the tow truck to come pick it up they guy at the front desk even said that was fine he'll leave my keys with the tow driver they had 8 times to tell me they were going to charge me they threaten not to release my car until I paid. WHAT KIND OF FOOLISHNESS , and then they released my car told the tow driver to "collect money" when I got there , how can you assume I have that of money on me RIGHT NOW ? How do you know if I'm that rich to drop 110 dollars on the spot. I didn't end up paying because I guess they knew they were wrong. As a business you should tell someone that's they gonna be charge before you do anything to someone. And Donald the manager said to "assume that's they're gonna be charge" What type of business to let someone assume that big of a charge I would've took my car to o Reilly or auto zone because they do engine checks for free! I would've never came here IVE COULDVE BEEN HAD MY CAR FIXED!
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August 2023 by Katelyn B.
Donald is the go to guy! In and out, helpful, and even put on our new windshield wipers! Definitely recommend!
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July 2023 by Jo Roberson
The service at my local Pep Boys is great in the facility. The towing service not so much. I needed a tow and was only 0.3 miles away from my local Pep Boys location. It was going to be a 3 hour wait, I called someone else.
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July 2023 by Mac Tray
I appreciate you guys going out of the way to check my car (with detailed pictures) aside from what I initially came there for and honestly evaluating everything. As a son and grandson of a mechanic I knew the diagnosis was correct and it's hard to find honest companies out here, I'm definitely signing up for the credit card offer you have ??♂️???