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March 2024 by Mrs Creativi-Tee O.
I only give this place a one star. Because the guy at the counter was really nice. But at the same time I feel like they tried to get over on me. I took my car to autozone. And I found out that 1 of my cylinders wa's mis-firing. When I got it to Pep Boys after explaining everything to the guy clearly he suggested. And after running all of his staff due to the computer tried to suggest that everything for the work that I need to done with the $1800. I told him that was not necessary. I had just had one done. The part only cost me $70. I paid no more than $200 to get this work done. He tried to say that it would take 4 hours to do something. I know would never take that much time. It's just popping something off the I told him that was not necessary. I had just had one done. The part only cost me $70. I paid no more than $200 to get this work done. He tried to say that it would take 4 hours to do something. I know would never take that much time. It's just popping something off the hood. Then he tried to say that it would be $970 if I didn't get certain parts. That I still knew I did not need Then he tried to say that it would be $970 if I didn't get certain parts. That I still knew I did not need. I have to talk and I ask them to, they know if any mechanics that I. I could go to that could fix the apart for me. He suggested that I go next door to primos. When I went over there, the mechanic was very nice. He was very sweet. He fixed my car in an hour and charged me. A $170 for labor and the part. Thank God but I would never go back to Pep Boys ever again. Cause I feel like they felt like I was a woman and that they that I would just fall for whatever they were talking When I went over there, the mechanic was very nice. He was very sweet. He fixed my car in an hour and charged me. A $170 for labor and the part. Thank God but I would never go back to Pep Boys ever again. Cause I feel like they felt like I was a woman and that they that I would just fall for whatever they were talking about.
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February 2024 by Sam Hunte
Pep boys are very intuitive and honest. Brought my vehicle there twice and they did a good job. They also do Uber and lyft inspections. Usually cost around $19 and are pretty quick. I was in and out in less than 20 mins.
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January 2024 by Mark London
Great service!!!!
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January 2024 by Jackie Brockman
Awsome business. Employees are friendly and helpful. Quick service.
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January 2024 by Henry huyghue
The customer service was A1
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January 2024 by Paul Tyler
Great customer service went above and beyond what any other shop would do and that's the truth had 5 other shops refuse to do the work but Josh stepped in and got it done
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January 2024 by Judy Herring
Everyone was very pleasant and professional. The took care of the battery I purchased 12 months ago and replaced it with a new one. Excellent job. Thank you
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December 2023 by Matthew Ellison
Honest service at a good price.
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November 2023 by Rickey Harris
???Long read???I have never conducted business with Pep Boys in the past. I needed some work done, so naturally; this would be my first experience.The first interaction and the “face” of Pep Boys (at this particular moment) was a gentleman named Chris. Chris now enters into our business relationship as an individual that cares about his job and his customers. Chris and I were able to discuss exactly what I was needing and with his great knowledge of the business, assisted me in generating a fantastic service sheet for the following day that covered all of my vehicles needs. I was able to leave there in conference, knowing that when I return the following day, all will be handled responsibly and efficiently by Chris and his crew.On the following day; I returned, excited. A new “face” of Pep Boys awaits me behind the counter by the name of Michael. Thanks to the hard work Chris did the day before, Michael was able to easily get my service confirmed and have me checked-in in a timely manner. (This is a good opportunity to put out there that Pep Boys offers a 10% off discount for Military). Michael (a fellow Veteran) thank you for being not only an awesome representative of Pep Boys but also for your service. You definitely helped make the process go smoothly.Which leads me into the checkout process. After the great service provided by Chris with creating the order sheet I needed for service and the much appreciated check-in process with Michael, I just knew that checkout would be no different of quality. And I was absolutely correct in my assumptions. Here’s where I met Josh. Josh clearly explained everything I needed to know at this point, regarding my finalized paperwork and payment. He was a well-welcomed “nail in the coffin” on an awesome experience.Thank you, to all three of you. With your well-rounded knowledge, customer service, and expertise, you made my first time dealing with Pep Boys very special. I will continue to look for services from Pep Boys in the future all because of you three gentlemen. I just hope the others can carry the torch.Thank you!-RH
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November 2023 by Patricia Holcomb
Today, my car had smoke coming from under the hood. I called Pep Boys and then took it there. A diagnostic service was performed, to find out whether it was smoking due to oil or water. It turned out to be leaking oil from the valve cover gasket. Within about 2 hours, it was repaired and ready to go.The employees were helpful and friendly. I was so thankful that they were able to repair it immediately.
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November 2023 by Terrance Ellison
The service department was exceptionally professional and courteous. They remained in contact to keep me informed when parts arrived and when service was completed. Very happy with the service I received.
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November 2023 by Ramon Emilio Balaguer Trujillo Desangles
I had just left AutoZone on O’Neil Ct after they couldn’t tell if my battery or starter or something else was causing the need to jump start the car last few days…told me to unplug the negative terminal when I got home and if the car continue to run, it’s not the battery and probably the starter or if it cutoff, it would be the battery…but as I was heading home I passed PepBoy’s and decided to have them take a look at it, after explaining everything I explained to AutoZone and what they said, PepBoy’s figured it was the battery but to be sure, they’d do a 30 minute recharging and if it held that charge it would be something else which they can determine then or if not, it’s probably a failed cell (for free like AutoZone). And that’s what it was, now I just had to figure out whether to buy a battery from them or something cheaper from somewhere else; but I decided to go with PepBoy’s and they were Great from beginning to end for a lil over 200 bucks and peace of mind without running around town for anything cheaper at the risk or the car dying out on me in the process. ?♂️?????#REBTD?
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November 2023 by Paul Stroman
Great customer service
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November 2023 by Deanna Williams
Polie, through and competent!
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November 2023 by Okoye Roundtree
Great work they sometimes a lil timely but all in all they do great work
