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January 2022 by Lynn M.
We've used Big Red Box on several occasions for foreclosure homes to completely clean them out. They've always been very responsive and delivered the on time and picked the dumpster up on time as well. Great customer service!
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January 2022 by Melinda A.
This locally owned and operated company has great customer service and prices. I found out they also support many great charities in our area. Don't get this Columbia based business confused with another dumpster service. Put your money back into the community and shop local!
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January 2022 by Bo I.
We use BRB for all of our jobsites. Top notch service and competitive pricing will continue to bring us back. I'm always preaching to my team "do what you say you are going to do and then a little more..." Big Red Box does business the same way. Top Notch!
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January 2022 by Scott F.
My go to dumpster company. They have been very accommodating to my needs and make every effort to place the box in the desired location. The call takers have always been helpful and friendly.
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November 2021 by Bob P.
This makes so much sense. We just moved into our home and had so many boxes and stuff we wanted to toss we would have made dozens of trips to the dump. The worst is those wardrobe boxes. They are so heavy and have to be cut up into a dozen pieces. This worried out great.
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October 2021 by Lynne T.
I will never use this company again!! They're all about squeezing every dime out the customer they can! They came to pick up dumpster early in the morning before daylight! It was probably around 6:30 am, I was told it was car blocking the dumpster so they were unable to get the dumpster. I don't live at the address but my relatives do, and my relatives said no one knocked on the door to have them move the car. I then received a call telling me it's gonna be an additional $50 dollars for them to come back out to remove it. I didn't receive a call prior to them coming about the time they would be there. I asked them to please waive that additional $50 fee and they flat said no that's their policy!
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July 2020 by Grayson M.
Everything was on time and the owners are cooperative. Thank you for your service when I was moving out of my house. Will definitely use again.
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November 2019 by Chris D.
Big Red Box Dumpster rental is a locally owned and operated business in South Carolina that delivers Roll Off Dumpsters. The negative reviews on this page have nothing to with our local service. They are completely false. Please call us at 803 783 6834 if you have any questions. Thanks Chris
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November 2019 by Jeri S.
I called on 11/2/19 to get a quote on a 20 cubic yard dumpster. Their customer rep quoted me a price of $525 for this size and said delivery would be on Monday, 11/4/19. The morning of the delivery, I got a phone call saying that the 20 cubic yard dumpster would now cost me $695 instead of the $525 that was originally quoted. However, they would deliver me a 10 cubic yard for the quote of $525. I asked to speak to a supervisor at this time to see what caused the issue in booking. She told me that the original quote was given for a 20 cubic yard for the 1st quoted price but they outsource their dumpsters and could not find it for that price. If they say it is a quote instead of an estimate they should be more upfront with their practices. In my opinion, it felt like a bait in switch scam to see if we would spend the extra $170. Poor business and customer service on their and the supervisors part.
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October 2019 by John M.
Terrible customer service. Do not use this company. I booked a dumpster then called to cancel a few hours later. I was told I would be charged a fee of $50. I protested as this was not mentioned when booking on the phone. They insisted a docusign contract before they would pull back the pending charge of $425.00.They went ahead with the charge on my card. I had to get my bank involved to get a refund.
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October 2019 by Lynn J.
I can't comment to the company but a male driving one of their white trucks that hauls the dumpsters - came FLYING thru the parking lot on Columbia Ave near the Kmart/food lion today. Blew they a stop sign, cutting corners, it was really scary!!! I assume their product is great but pls pls talk to your truck operators before someone gets hurt! Thank you!
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February 2019 by Daniel A.
I hope you review this company before you call them. It will save you money, time and headache. This company will overcharge you for any thing they can make up. They would not remove our dumpster because there was snow on the ground. Then charged me until they decided to come back and remove dumpster. Do not sign service agreement, this was the first time I signed one with a dumpster company ever, and will never again.
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February 2019 by Curtis E.
I had to call the police to get them to remove the dumpster. The location of the dumpster was critical, and proved impossible when the delivery truck showed up. With the truck still on my property, I refused delivery, but he refused to take the dumpster away. Later, they wanted me to sign an agreement to pay before they would remove it, and it stayed blocking my driveway for 4 more days. Additionally, they do not send you the written confirmation order until the afternoon before they deliver the dumpster. Mine was for about $100 more than we verbally agreed upon. They know it is too late to dispute the confirmation and work with a competitor. Then they require an electronic signature before they will remove it. I refused that, and called the police. My credit card backed me on this, and their charges were wiped out. These folks are cheaters. Find someone else to do business with. If you have no other option, demand the confirmation order be sent to you immediately after you place your order, while you still have a chance to cancel. This was a horrible experience.
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October 2018 by Steven C.
I ordered 1-2 dumpsters a month for the last 6 months-1 year. I could handle the missed deadlines, and having to call multiple times for ordering/return. However, I called to inquire about a removal and Crystal was incredibly short and rude- when I asked why I had to sign a service agreement for a return (it's usually only required for a delivery). Anyway, that was the last time I ever do business with that company. I'll gladly pay more to a competitor.
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August 2018 by Joe O.
This organization is literally criminal and will incrementally charge you without providing you proofs of weighs nor will they respond to telephone or email. They sub contract out dumpsters across the nation while advertising as local services so what you may see is a local number or advertised as local but they are in Columbia, SC. The sub contractors are paid less than Red Box charges. Their sub contractor did over $500 damage to a brick wall at my house and Red Box stated they cannot do anything about it because it's a sub contractor. This organization will send you a terms of use agreement that enables them in their minds to bill you excessively. Their rates are over 200% the charges of local services. If it was possible to provide less than 1 x star I would. Right now pursuing legal action over their wall damage.