REI is a well-regarded outdoor retail store that specializes in quality outdoor gear and clothing, backed by a 100% satisfaction guarantee. Customers frequently praise the store for its outstanding customer service, noting that the staff is knowledgeable, attentive, and genuinely cares about helping shoppers find the right products for their outdoor adventures. Many reviewers highlight the expertise of employees in specific departments, such as shoes and clothing, where they provide valuable guidance and support without pressure. Shoppers appreciate the helpfulness of the staff, even if some feel there may be a bit too much assistance at times. The store is especially welcoming for those new to outdoor activities, as employees take the time to answer questions and offer advice tailored to individual needs. Whether customers are searching for hiking boots or running shoes, the team is committed to making the shopping experience stress-free. With a wide selection of gear and a friendly atmosphere, REI stands out as a go-to destination for outdoor enthusiasts, making it easy for anyone to explore their options and find exactly what they need for their adventures.
For the last 2 years I've taken my employees here for a Christmas shopping spree. I didn't catch the employees names today (1 was also working last year and remembered us) but they were all fantastic. Gave us a dedicated register to check out and got us thru quickly! Thanks!
April 2025
Great customer service front Jonathan in shoe department, he knew about the different boots and was patient rounding up different pairs for us to try on.
April 2025
I tried on 3 pair of pants. All 3 fit and had enough pockets. I had a difficult time picking which to purchase. First time in my entire 46 years on the planet. The employees are amazing. Whatever you're doing, keep it up.
