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February 2024 by Harold Williams
It's okay but they charge to much for a membership, especially when you don't buy that much from there.
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December 2023 by B Hamilton
Had a pricing issue with an item that had been marked down. Talked to Corey and he took care of the situation, thank you for the help! He restored a bit of faith in the consumer process.
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December 2023 by Lee S
This store desperately needs to be deep cleaned and restocked! The produce area, rotisserie chicken area, and restrooms all smell like something died and is decaying! The place smells so putrid! The staff is unfriendly and food is not being rotated properly to prevent spoilage and expiration. Food Bunkers are dirty, slimy, and stinky. Picked up a bag of potatoes spoiled potato juice poured from the bag! This is the closest location on my side of town and I won’t be renewing after this year ends. Additionally, Sam’s lack of interaction and response to the reviews on this particular club speak volumes! I noticed corporate has a lot more responses to the reviews of the Forest Drive and Sandhills Sam’s Club Google pages. Wonder what that is all about? I will spend my money where I matter and it won’t be here.
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November 2023 by slasher in the void
The locations ok, it normally has the items you're searching for, when the other locations are out of stock, but today it felt off. I have the sams Club plus membership, which allows me to shop at early hours, with the other plus members or elderly folks, but today they weren't allowing the elderly folks who had normal memberships in early as they normally would can't tell if it's a new policy or if they stopped senior/ disabled shopping at early hours. They had the members' lining up outside, waiting the 15 minutes prior to opening at 10, but most of them would have been classified as seniors, so unless they stopped that shopping hour, don't see why they couldn't be allowed in, their cards would work all in good, sams doesn't restrict cards from working at certain hours. I went today to get a toilet, but the selections mentioned to be there wasn't.
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November 2023 by Lam Nguyen
I just want my 4 berry sundae, is that so hard?This is my home Sam's club for as long as I can remember, many a foods bought from here, big and small, king crab legs and many a rotisserie chickens. But recently, I have experienced Costco via a friend taking me. It made me realize what I have been putting up with at Sam's and how I don't need to do that anymore. Once my plus membership ends, I am switching to Costco. Why?As some others have stated the tire department is just useless. I went in before for a patch in my tire twice, and they always seemed to find an excuse not to do work with technicians waiting around. Once it's because tire patching is a two person job, and gave me no assurance that he wanted to help me at all. Rather I just left and made his day easier.I am convinced that the cafe only sells hotdogs, pizza, and occasionally your special ternary item! Hooray! I can't tell you how many times I just want to get a berry sundae from the cafe on my sunday shopping trip. Yet, Costco is able to offer me a fresh mango smoothie at 10pm? My choice is clear, Sam's isn't the same Sam's I knew that handed out free samples everywhere, it's not the same as the Sam's club where I used to fall in love with the pizza and ice cream when I was a teenager.
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November 2023 by Tia Gonzalez
Worst customer experience ever! Scheduled an appt for a tire repair (nail). Brought the truck in with the nail still in, just a small leak. Was told our tires “didn’t have enough tread to repair”. Mind you my husband is a diesel tech so he knows. Our tires were at a 5. These idiots were measuring the outer side wall tread, which btw was not where the nail was. BUT the worst part is they pulled the nail!!! So they won’t fix it and now we have an active leak that we can’t drive on. Thankfully my husband was with us and ran into Walmart next door bought a plug kit and plugged it himself. We were wanting a full repair which coats the inner wall as well which last longer. But we will have to settle for my husbands patch job until we can take it to an actual tire place. These techs don’t want to work. And their manager lets them get loud with a customer as well. And this isn’t a self defense rudeness either. My husband and I were both polite asking why it couldn’t be repaired because we knew we didn’t need new tires yet.Also, when asking to speak with a manager at the store service desk about the tire center employees she smirk/laughed. If your associates know why there is complaints about the tire center like they are used to it there is obviously a common problem.
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October 2023 by Ebony Livingston
I usually don't have issues until I want to order a rotisserie chicken. Please stop making this an option when doing an online pick up, if whenever I arrive to pick up, I'm told they are all gone and will be a 20 minute wait. Why not have an area for pick up orders to keep the chicken hot instead of relying on the normal area where it's first come first serve.
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September 2023 by Chief Dennis Ray
My family and I visited this Sams Club location in the early evening to pick up some items. We wanted a quick meal so we visited the cafe on the way out. Very disappointing visit. The frozen yogurt machine was not working, the fountain drink machines were not working, the tea dispensers were empty, and the only pizza selection was cheese (3 of them). The hot dog/drink combo was exceptionally priced and were very good. The rest of the experience was pretty lousy. The cafe was not busy at all so I am not sure what was going on. To end on a positive note, the shelves in the rest of the store was well stocked and we did get what we came for. Fuel at the gas station in the front parking lot was $3.12 per gallon, which was the lowest in the area.
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September 2023 by Susan Thompson
DO NOT USE DELIVERY!!!!! Your most expensive items will disappear. Good luck spending hours on the phone trying to get your money back. Was tracking my order today, it was 2 minutes away, suddenly ‘It’s been returned.’ Called to get a refund. Delivery driver only returned $31 of my $112 order. Driver got my steaks, lobster, and a very nice tip. Sam’s, and Walmart, have to know this is going on. Not the first time. But they do nothing.
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September 2023 by Jae Lewis
I got to the store one minute late after talking to one of the store associates by phone to verify if they had an item. They didn’t let me in to get my one item. The manager came to the front as I requested and told me she will not let me in that they close at 6pm and to have a good day. As I was still talking she walked away. Clearly Sams doesn’t care about their members and they for certain don’t care to make money. I will not be shopping there again. I’m actually disgusted by the treatment I received today.
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September 2023 by Christa Johnson
Last Sunday morning we arrived at 9:40am and was told to wait outside because we are not platinum members, unless l decided to upgrade. SHAME ON YOU SAM'S CLUB!!! Whatever happened to customer appreciation. Every customer that spends money with your business is valuable!!! SHAME ON YOU SAM'S CLUB!!!!!
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August 2023 by Christina Cutler
They have decent selection but the last few times I've been there the cashier has been on the phone. With a friend. With her ear buds in. While ringing me out. When did that become socially acceptable? It's annoying and disrespectful. Glad I am teaching my kids better then that. Sams club ....maybe have some training?
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August 2023 by Randi Cregar
I only give a 2 star for the meat department! I bought a pack of pork chops! The top 4 pork chops looked amazing and delicious! When I come home to Prepare my dinner! I opened the package!! And could not believe What was on the bottom of the Package! they look like they were put in a blender!!! All fat!! Loose bones!! which are Extremely dangerous!! My advice to the manager of the meat department maybe Thoroughly check on how they are cutting the meat!! Because somebody in my household could have choke Due to all the splinted bones in the pork chops!!! Do to Either lack of experience or laziness!!
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July 2023 by Heather Robin
The guys in the tire center are great! Fast service, super nice and do great work.Every employee I have encountered inside is also very friendly and helpful.
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July 2023 by nicholas sangineto
I have two wal marts gift cards. Asked the pump station lady if i can use it without of sam membership. She refused. I told her i runt out of gaz and my box truck stuck in the parking lot. She did not care. I went to frontdesk and did not want do one time temporary membership. I asked a camper van customer and the pump station lady interucotef me and refused i ask the customer to use my gift card. Very bad peoples
