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February 2024 by Brian Hancock
Great customer service again as always. Special Thanks to Bill for getting me out of a bind today. Will continue to make the drive to support this awesome local business.
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February 2024 by Joe B.
I recently took my bass guitar to have the action lowered because it was too high. Jon the Luthier( I use that term loosely), took my bass and turned the truss rod almost as far as you could go. My mistake was not checking all the frets before I left the store. After I returned home, I tried the lower strings in the first register and particularly on the D string fret buzz galore. I then took my bass to a certified Luthier who informed me that Jon lowered the strings as if he were working on an electric guitar and even then they were too low. Bad experience for me, I'll never take any of my basses there to be worked on again. Glad I found a Luthier I can depend on finally.
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January 2024 by Adam Bennett (Benny)
Speaking as someone who just began their foray into the wide world of music, Sims owns. Their staff are friendly, knowledgeable, quick to greet, and, most importantly, patient. They've got a wide selection of instruments and hardware, and their percussion section is top notch compared to some of the other places I've been to.Highly recommend.
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January 2024 by Ryan Johnson
The absolute BEST place to buy all of your music gear. They have top shelf brands and TONS of choices including the largest cymbal selection for hundreds of miles. Literal racks upon racks of guitars including a "select" room where you can find some extremely nice, one-of-a-kind, special edition guitars. Climate-controlled acoustic guitar space plus all of the pro audio and lights you could ever want. Highly intelligent and pleasant staff that are always there to help and take care of you. Keep it up Sims.
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December 2023 by Reginald Williams
Always have what we need.
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December 2023 by James Williams
Had a wonderful experience from the time we entered till the time we left. Originally looking for a multi effects pedal for our son, with Luke's help, we ended up getting a new amp which worked out much better. Luke's patience and knowledge of products is top notch. He had great suggestions and made certain we were completely satisfied in our range of needs. The shop itself is clean, pleasant, and packed to the brim with gear that any musician would feel welcomed and excited to play around in.
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December 2023 by Jimmy Boone
Brought in a Fender to have some custom wiring done. I spoke with Jon and Robbie who gave me several creative options to achieve my vision. I knew it was going to be labor-intensive, so I left it with Jon to sort the details. Jon delivered in spades. The Tele sounds better than it did from the factory. Where I was asking for just one additional tone, now there’s uniquely six.Thank you, Jon.Thanks again, Sims.
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November 2023 by Bryan S
Needed to have a part replaced on my acoustic guitar. They had it done within minutes and for a fraction of the price of another quote I received from an independent music store. I now have a go-to source for my guitar needs! Thank you!
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November 2023 by Alexis D.
Had a great experience purchasing a new guitar here. Staff was super kind and respectful. It's nice to buy an instrument and not have anyone pushing BS warrantees etc. Plus the store and everything for sale is absolutely gorgeous. Highly recommend
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September 2023 by Brian M.
Can't trust any "worthy" business that would send counterfeit checks to other music businesses due their fear of an open market. Thank God the authorities have been notified and called by my business, the bank and the local sheriff.
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July 2023 by Bill Scott
What an excellent surprise!These guys were amazing! They inspected my new guitar with a fine tooth comb and showed me a blemish on it that now that I have it it’s almost impossible to see. They are totally customer service! They will be my #1 go to music shop!Thank you guys!
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July 2023 by Nathan “ntizda” tisdale
I walked into sims music today planning on buying a drumkit but came out mad and disappointed and will not be back. I've had my eyes on a couple of drum kits lately and YouTube demo videos can only give you so much. Every video you see from demos are completely different with tonality. (Different mic techniques, plug-ins, rooms, tunings) so I planned on going to Sims to see these drums in person to see their true color and hear the difference between tonality between the kits that I am interested in.I drove from Charlotte to come check these drums out in person and I walk in all excited and stoked to check them out. When I walked in, not one person acknowledged me and asked if I was interested in anything, I then went to the counter and found a guy named Jake and very politely asked "hey man, what's the chance for me to try a drumkit out before I purchased" and before I could get it out of my mouth, he rudely said "uh, absolutely 0%, that's not going to happen"In disbelief, I responded, you mean to tell me, I can't try a $2,800 drumkit out before purchasing it??? (I didn't plan on setting up cymbals or anything to have a jam session, I just wanted to check tonality, Kick punch and snare response)But don't worry guys! you can be an completely inexperienced guitar player and grab a $4,000 guitar off the wall and plug it into a $1,000 amp and play smoke on the water however long you want...If I purchased this kit, without trying it out and was not satisfied, the return policy is so goofy... it's a 2 day return for store credit only.I purchased a $1,400 kit back in 2011 and was able to try the complete kit out before purchasing it.DRUMMERS BEWARE AND STAY CLEAR.DO BETTER SIMS.
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June 2023 by RIKK B
Had to find a place in Columbia where I could get a set up done on my Ovation Guitar. A friend of mine who plays Bass for a Church Band told me to take it to Sims. He had, had his guitars worked on and setups done there a few times and he said they do Excellent work, so I decided to give them a call. They told me they would take care of it for me.I dropped it off there and was helped by very friendly young lady ( did not get her name) but also spoke to a couple of other people who worked there who were also very friendly and helpful. They got my information and told me they'd call when it was ready.I picked my guitar up this afternoon and even though this was an older guitar that I absolutely loved playing, they did the set up and cleaned it up to look like it was brand new from the factory. The guitar plays much better and sounds fantastic. These guys were much better than the fine word I got about them from my friend. A+ work, and A++ for the friendly and knowledgeable people who run that shop.
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June 2023 by Brendon Johnson
I dealt with Sims online through their Reverb store. There was an issue that came up during shipping and Sims put in a ton of effort to get things resolved. I was really impressed with the customer service, especially considering my order was a cheap import guitar. I'll definitely work with them again in the future. They're fantastic.
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May 2023 by Some Guy
I ordered from Sims music via Reverb. They were awesome to work with. The item I ordered was backordered for a while, but finally arrived. During the process they always communicated quickly and were very friendly. I couldn't be happier with their communication and professionalism. I highly recommend Sims to anyone.
