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February 2024 by Hal Turner
Shannell was excellent! Friendly and courteous and very knowledgeable. She handled the porting of my wife’s phone from AT&T to T-mobile with professionalism. We were in and out in 25 minutes and didn't have to wait. We are now experiencing significant savings with T-mobile. Thank you Shannell!
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February 2024 by Bruce Brown
I love the phones but the prices for chargers and phone cases is ridiculous...
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January 2024 by Tabitha Austin
I spoke with customer service and they said there wouldn't be a fee, so when I went back in after having the fee waved, the rep helping me (bilingual girl with balayage hair and long nails) made me wait almost 30 minutes before coming out to help me. I could hear her in the back laughing and whatnot before coming out. Guess they didn't want to lose 35$ but damn, don't treat your customers like that
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January 2024 by John Reilly
Great customer service
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December 2023 by Pete Fusco
Lee at the Harbison Blvd location was fantastic in helping us get our phones and internet connected!!!Knows his stuff!I cannot believe how simple he made everything.
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November 2023 by Kevin Wager
Avoid the awful associate that works there. His name is Darren I think. Tall bald black guy with harry knuckles. Had bad service from him twice and he thought I was stealing when he was in some else’s account. I regret going back a second time. He is very rude and I will not come back to this store.
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November 2023 by Jnae Lomax
Horrible horrible customer service, how is someone who is not the primary account holder able to trade in a phone when one is not present ? Then bill me for the phone neither of us have when they are the ones who have it!! Avoid this T-mobile at all cost!
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September 2023 by William Johnson
The T-MOBILE on Harbison Blvd. is the bestAny technical issues, they will figure it out. Don't go to 5 points. Some people there don't want to perform their job.
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August 2023 by Frank McHenry
I received fantastic service from Lee Hartwell. He was patient, informative and upbeat while helping my grandson switch his phone to our T- Mobile account.
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July 2023 by Khristina Lawler
Dropped in needing information for business internet. Valsey (sp?) greeted me, explained the process and referred me to someone who could assist further. He made notes about my specific needs and was very thorough. Great customer services skills!!
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July 2023 by Donna Young
The people are nice, but the services are horrible. They don't fix your phone anymore. The out source everything.
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July 2023 by Kaite P
Lee is awesome. If you are looking for excellent customer service, make sure you ask for him.
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June 2023 by Dina One
Good customer service! Products explained!Inaiyah was Very helpful and wonderful personality!!!!!
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March 2023 by MasterV MasterV
I'm kicking myself for not doing this last year. After I failed to transfer my service from old to new phone the 1st night, Harbison succeeded in less than 2 minutes. They are sooo professional & soooo COMPETENT!!! I rarely give a max high on anything. These professional I'd give a six star if I could!!!
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March 2023 by Ron Talarczyk
They very professional, and really know there jobs. And very understanding.
