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February 2024 by Adam Pickworth
What a horrible experience. Dealt with Porsche, who was nice as could be, or so I thought. I explicitly stated I believed I had a free phone upgrade (just pay taxes) and she said yes I did. During our interaction, without a word to me she began grabbing accessories off of the racks and outfitting my phone. When I asked if that stuff came with it she pointed to a $0.00 line on my paperwork and repeatedly said “Ima take care of you.” Well she did alright… I was NOT eligible for an upgrade so now I’m paying monthly for the phone. The accessories did NOT come with the phone so I unwittingly paid for those. And to top it off she put a protection plan on there I did not ask for or authorize. I went into this store for help. She lied to me and essentially stole my money. Will have to contact Better Business Bureau and T-Mobile next. What a pathetic business.
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February 2024 by John Gethers
Closes at 7pm on a Friday!
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January 2024 by Mark Davis
I'll mail letters before I use a phone from these rude, unhelpful, people.
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January 2024 by N3nitaa
Every time I came to this store representatives don’t even try to help they just said system is down why youl keep open if you’ll don’t want to work customer service sucks
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January 2024 by Tyshakia Turnbow
Great quick service and friendly staff
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November 2023 by Yunhea K.
This was the easiest and quickest t mobile visit I have ever had. I wish I could remember the guys name that helped me because he was amazing. I initially just went in to get a quote for a trade in and he ended up talking me into getting a new phone (I was going to get one anyways but not this soon lol) I ended up upgrading my plan and getting the new iPhone 15 plus because they had the pink one that I wanted. I prefer Samsung but I only got iPhone so I could FaceTime my daughter when she's away. He helped me pick a case and protector cover that would really show my phone and he really got me with the Netflix promotion lol. There was no one there so he was quick and easy with the transfer and purchase. His rapport with me was also elite. If I ever go back he would definitely be my go to guy
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September 2023 by Jordyn Jones
I went in today & was greeted by Thomas. He was super amazing!!! Very funny and welcoming. He was super helpful & kind. Every question I asked he answered and was super professional. Highly recommended.
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September 2023 by Tam Lewis
Kim and Thomas were very friendly and helpful. I was in and out in less than 30 minutes!
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August 2023 by Seth Stephens
Went in to get a new phone. Saw the phone I wanted was a hundred dollars more than what T-mobile had listed online. Showed them that was the case. While they were looking up information on the computer, my daughter asked to use the bathroom. She is 4, they told me they don't have a public bathroom. I've worked at lots of places that didn't have public bathrooms, none of which refused children access. Then they informed me I would have to order online to get that deal. Lots of companies price match, but apparently T-mobile won't even price match their own company. Way to go T-mobile
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July 2023 by Dequadra Martin
I really love t mobile on garners ferry road!!!!! Brea, Szay , & Thomas!!!! Are the real deal!!!!! They’re so sweet!!!! Over the years I’ve never wanted to go in to that store!!!! But now I will not be going anywhere else!!!! Keep up the good work!!!! Thank you guys so much!!!!!
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July 2023 by Frank Brown
Brea is the best my store moving forward. This young lady was a breath of fresh air and so helpful, kind and sweet. Getting my son a up grade to a iPhone 14. Brea was amazing such a great personality and sweet spirit.
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July 2023 by Monique Helms
Not sure why this store always smell like Marijuana but the smell is horrible. The customer service at this location isn't the best either so go to another store and enjoy the great service there.
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May 2023 by Amy Knight
Best customer service around! Thomas is awesome!
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May 2023 by Lynda Case Cordova
Customer service was friendly and helpful.
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March 2023 by Jan Sohn
Had a phone issue. Got it working with no charge! excellent customer service!
