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March 2024 by Ashley Allen
Spencer B, was an excellent rep. He explained everything thoroughly. I hate that window thats in front of him at the register but I understand. Anywho, Spencer answered all my many questions and explained the DropBox and all. Keep up the great work! Everything was cleaned in the uhaul truck. Easy drop off process
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March 2024 by Trevor Wright
This manager profiles her customers and treat certain customers poorly . She lied about van damages when she does not want to rent to you . I rented 3 vans from her location was going to have them long term but I returned them . I had some since last year . None had damage . Yet still she tried to lied to UHaul with me standing there that I brought back a dirty and damage van . A blatant lie . I am a corporate customer and she tried to give a bad impression by lying . I confronted her and she was basically speechless . I had 2 other vans that were not to be returned but I want nothing to do with a person like that so I gladly return them and rent from other stores . We should be better than this but some persons are here in this country profiling and trying to make things hard for some people .
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March 2024 by Rominick Moze
No one ever available…prices too high
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January 2024 by Lillian Moore
NO PROPANE....the other location says online they have it. They don't. Sent us here and they have NONE. Update the website and get it together.
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December 2023 by Ashley Buhl
Absolute worse experience ever. First, I signed up to pick up the uhaul at 6 am using self pickup. I got there at 6 and it took an hour for me to retrieve my uhaul with all the questions that could have been done prior to picking up. I had to call the help line because it never gave me the code to the key box to retrieve my key. Once I brought it home, the movers arrived and noticed a lock on the back door. U-Haul forgot to remove the lock and the only way to get it off was to bring the uhaul all the way back to the company. Honestly, overall uhaul made this the worse moving experience ever!!!
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October 2023 by Mona Anderson
From what I can see you guys are AWESOME! No changes necessary. ? From my online reservation, the meet and greet at the store for pickup, the cleanliness of the store inside and out as well as the cleanliness of the truck, the vehicle mechanics were in great condition (great job auto technician team! ⭐️??) all of the staff that I had the pleasure of meeting were very pleasant and informative individuals! ????⭐️⭐️ Woww! THAT WAS UNEXPECTED ? Because, unfortunately you don’t find great customer service to often nowadays ???? But, UHAUL you have an “excellent” staff located at 8400 two notch road.Even my finalization of dropping off the truck…. They were a little busy upon my returning the truck but, guess what? My wait was not long at all (2 minutes!! ???) all I had to do is give them the vehicle key and my receipt was emailed to me! ? So yeah… In conclusion, I’d just like to say, THANK YOU UHAUL FOR MAKING MY RENTAL EXPERIENCE WITH YOUR COMPANY A GREAT ONE! ?????? ??
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October 2023 by Trice G
The staff at this location is not my favorite. They do the minimum just pretty much take your payment and hand you a key.You have to walk to the rental, do your spot check, etc. When you return to vehicle and you go inside, the is just take the key until you that they will send you an email. The rental is not cleaned the best we had eye lashes on the dashboard and nails in the bed.
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August 2023 by Miranda Bradley
They lied about where the gas was then charged me for a late drop off that I have proof wasn’t late and charged me for extra miles I did not use. The customer service is atrocious with well if you didn’t take pictures we can charge what we want. So be aware they lie on the paperwork to try and weasel extra miles. I have proof through my travels I did not go over but that’s not good enough for them.
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August 2023 by Mark Francis
Reserved a truck online and picked up here a couple days later. They're embracing technology and it was quick and easy and I was in and out of there. Best pickup experience I've had renting trucks
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August 2023 by Darhyl Ponds
Awesome customer service young ladies at the front counter were very knowledgeable and friendly.
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July 2023 by Elaine D.
Terrible location to go to!! had chosen another location but the mechanic got sick so they switched me the 8400 Two Notch location without even asking if I was ok with it. I just got a call verifying the time/location. It was quite a bit out of the way for me to drive there but I was told there wasn't any other option of a closer Uhaul location that installed hitches. The mechanic admitted that he was unfamiliar with how to install a hitch on a Honda CRV and this was the first one he had done. (He told me AFTER he had done the work or I wouldn't have left my car with him and also said he had another car earlier that he didn't know how to install the hitch). He said it took a long time because he wasn't aware that the muffler had to be removed and he had problems putting it back on and had to ask for help from the front desk staff. There was damage to my rear bumper after the work was done but the manager at this location claimed they had video that the damage wasn't caused by them. I asked to see the video and got absolutely no response back. I just bought this car at a dealership a few days before I had the hitch put on so I knew the damage wasn't there before I took my car to this Uhaul location. BEWARE of this location because they do not have a trained, qualified, knowledgeable mechanic doing the work and the manager is not helpful when a problem occurs!
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May 2023 by Lexie Townsend
I find it even more insulting that my review was removed. I did not violate any guidelines when writing it. To sum up my previous review- Uhaul overcharged me hundreds of dollars and it took them over a month to return the money (after I went in person three times and called multiple times). Furthermore, they have now had my review removed- proving that this location is shady. Do not use this location!!! They will scam you, be rude, and then remove your review warning people. Google do better! Customers should be able to leave honest reviews without them getting removed.
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May 2023 by Alise S
The employees are so effective and quick. I was in and out with equipment in minutes!! Drop off was quick and hassle free!!!
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March 2023 by Sheena
Returning my equipment was a breeze :) customer service was A-1. Thanks so much !
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December 2022 by John Adams
I had a trailer hitch installation done here and they did a great job getting that installed. I also had a reservation later in the day at another Uhaul location to rent a trailer and since they had the same trailer available, they moved my reservation to this location and I left with the trailer immediately after the hitch installation. The whole staff was kind and courteous and it was a great experience.
