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April 2024 by Kylee Fulton
This is the WORST experience I have ever had in my life with a company. ever. I rented 2 U-boxes and received a confirmation email that they would be delivered today between 12-2. I then called this morning and it was verbally confirmed to me that they would be here by 12 at the latest. 12 came and went so, since I had hired people to help me load the boxes- who I was paying to wait on them to be delivered, I called at 12:07 and was told that they contacted the driver who would be at my residence in minutes. An HOUR AND A HALF later, I called again and was transferred to several different people and put on hold for at least 30 minutes- only to have my last conversation with a rude representative who kept interrupting me and telling me that they never provide people with time estimates. Which is blatantly untrue. I also spoke with several people about compensation for the time and money I lost paying people to help me with this service and for - all of which they completely dismissed and refused. I am on a time crunch as well and worried my boxes won't make it. I have been calling for updates and have been promised they will check on it and get back with me. No one has called back. It is now 4:40 PM and I still have not received the boxes I was told were minutes away at noon. Disappointed, stressed, and now broke from paying these movers. FOR YOUR SAKE- do not use UHaul U-box.Update: they were finally delivered and after we packed one we tried to close it and the latch was broken! Have to scrap some of my stuff because I cannot adjust my timeline. Situation keeps escalating.
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April 2024 by PEEVES
Great selection of moving supplies and excellent customer service! Thank you, Miss Green, for your invaluable assistance ♥️
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April 2024 by HOPE FAMILY Life
Great customer service
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February 2024 by andrew simmons
I had issues with the truck I rented from this facility. I drove it from Columbia SC to Kentucky. Halfway to my destination I had issues with my truck as you can see by the pictures. ABS, Check brake system, and Check Engine all came on. Since I didn’t call right when it happened and waited to call until I made it to my destination they will not refund and money or anything due to the dangers of this truck. I am very disappointed from this facility to even let this truck go out but also Uhaul as a company to not take responsibility for their poor products and care of their customers. It has been 2 weeks and I have still not heard from anyone unless I reach out to them.
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January 2024 by Tyrell Ross
It's just ba standard storage unit that gets the job done but the bathrooms in the building are SOOO CLEAN. I was not expecting that so I had to give a review for that alone
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November 2023 by omari brown
The manger at this location is a liar and crook should be reported to proper authorities
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October 2023 by Kiersten Jensen
My husband and I were originally scheduled to have a U-Box delivered to our home 9/14/23 and packed by a moving crew that we selected from the U-Haul website. After countless phone interactions assuring us they would arrive, these individuals never showed up (Long Range Logistics). Because of this, my husband and I had to drive to this location that evening to reserve a truck for the day “just in case.” Predictably, the original movers never contacted us again, and we had to pick up the U-haul truck and drive it from South Carolina to Minnesota after having to move all the furniture ourselves. This endeavor cost us over $300 more than our original movers and U-Box combined, not to mention having one driver for a 19 hour cross-country drive. We reached out to the manager at this location Johnny Jenkins about our situation, and 3 weeks later he still hasn't responded. No apology. No reimbursement for the added cost. NOTHING. 2 stars only because the employees working that evening were friendly and as helpful as they could be in getting us a truck.
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October 2023 by Joshua Allen
Amazing & helpful staff at this U-Haul. This location will become my go-to compared to the other two stores on Two Notch Rd.
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September 2023 by Maddie Dean
Great business and employees. I'm an auction buyer. Great people
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September 2023 by Ryan Knott
The roof blew off the building, lots of units were totally ruined by rain. They gave customers the option of letting employees inspect their units for damage, or self-checking. I opted for self-check, and thankfully none of our units were damaged.Then a couple of weeks later, when trying to enter two of my units, I found out they SWITCHED THE LOCKS without telling me. They ended up inspecting for damages and had to cut the prior locks off.So when I go to the office to ask for the new keys, I was told they only keep them at their marketing office, and I had to DRIVE AN HOUR ROUND TRIP TO PICK THEM UP.When I get to the marketing office, all the new keys are twisted together haphazardly in a little box, and the employees are struggling to find and untangle my keys.Very poorly managed. I can only imagine what the people whose stuff was ruined are having to go through.
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June 2023 by Terrie Hudson
The customer service here is really disappointing. I made 4 visits to the store within a week and should have walked away the first time. Once no one was in the store. Two other patrons and I waited for at least 15 minutes, called out inside and outside, and no one was there to take our payments. I rented a U-haul truck yesterday that had 1/4 tank of gas when I got it. I returned it today with 1/4 tank of gas, yet the assistant mgr charged me for 10 gallons, $47.50, and said I should have taken a photo to prove how much gas was in the truck when I rented it. He refused to return my money. They stole it from me. They should be responsible for knowing how much gas is in each truck when they rent them. I have spent over $400 in materials this past week, but even if I hadn’t, the mgr had no interest in trying to satisfy my concern. This experience has soured me on using any U-haul services in the future.
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May 2023 by Erick Negrete
Good place store your stuff seems have a lot choices to store anything big and small. Cleaned and organized facility. Good customer service.
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April 2023 by Adam Emrich
Great customer service and a decent variety of moving supplies. I would have given 5 stars, except they need to upgrade their registers. (No Apple, Google, or Samsung Pay)
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March 2023 by Gunnar Long
Speedy service for trucks and moving supplies. The staff is easy to work with and very helpful.
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February 2023 by Haseeb Nazir
Great service! Couldn't have asked for better.
