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December 2023 by Leon Frazier
Racist…skip certain customers to serve others that they “think” is spending money. I was next in line and deliberately overlooked.
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December 2023 by Nicole
Poor service I’m Alicia. I’d never give her my business!
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November 2023 by melvin jones Jr.
This is an awesome place for a great customer experience! All the staff were very helpful, knowledgeable and professional! The manager Ms. Sharon was the absolute best! Highly recommend this Verizon store!!
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October 2023 by Kibibi Wilson
Went to buy a new phone and get it activated, the employees were very friendly and kept checking on me while I waited. Once I went back I was in and out very quick service.
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October 2023 by Grant Brown
29 year customer of Verizon. Went to to the two notch store to upgrade. Was greeted kindly. Waited 20ish minute and was picked up by Brandon, a store manager. Brandon was distracted by his personal cell phone and texted repeatedly during our interaction. Inadequate knowledge of the product, made a snide remark about our outdated plan and how I wouldn’t get any discounts or benefits because of it. Offered no trade in value and printed an estimate and started hi lighting upside down ??in true slimy car saleman fashion??. Told me I needed a better, more expensive plan. Ran from there and went to straight to Killian Verizon where Carlos met me immediately,taught me about the products, upgraded my phone, helped me set it up, offered $400 trade in and my bill went up by $12 as opposed to the $34 Brandon quoted me. Carlos used eye contact, was professional and kind and didn’t try to bam boozle me. I even bought a case that I had planned on ordering from Verizon. Thank you Carlos, kick rocks Brandon.
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October 2023 by Janaee Gonzales
The short chubby female named Amber is very rude and passive aggressive towards my mother in getting her to add on items we didn't need. Definitely will not be back to this location.
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August 2023 by Mister South Carolina
I received very good customer service from this location in particular. The rest are sketchy.
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August 2023 by Joseph Jones
They were very helpful an took there time to explain everything Great! place.
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July 2023 by Stephanie Austin
I went in to get a new phone on Sunday, and Daria was my specialist. She was so helpful and patient with me, I really appreciated her help!
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May 2023 by D N
If I could do negative stars I would do negative. Absolutely poor customer service. They do not care about you. Trust me they do not want to do their jobs. Very lazy people in there. Absolutely horrible service
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April 2023 by Andrew Maharaj
The service I receive from the agents at this location is always amazing. Just be sure to bring something with you while you wait for your turn for assistance. The wait is worth it.
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March 2023 by Janaee G.
Went here for a new device and was waited on by Amber. She did not seem too friendly and was rude. I had a lot of questions about my new device and she seemed impatient. I also overheard her call another employee out of their name. Do us a favor Verizon and hire better employees that won't embarrass your company.
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March 2023 by Lauren Jackson
We switched 4 lines from another carrier to Verizon. We love it! We worked with Marion, and he was awesome. He was super kind and patient! Excellent customer service!!
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March 2023 by Annie Kirkland
This is the worst cell phone store ever. They messed up my cell phone plan day 1 over 5 months ago, staff at this store are extremely rude & not helpful with trying to resolve the issue. I've never received credit for my phone trade in, and my bill still is not right. Even Verizon support was shocked at how this store treated their customers. I regret the day I switched my cell service over to Verizon.
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March 2023 by E B
Folks are helpful, I use the automated machine to pay my bill here several times, and the folks are always friendly and helpful, for the most part.
