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April 2023 by Juana P
Every time I get my taxes done everyone is very nice and the environment is calm and peaceful and getting your taxes done is less stressful. Very reliable and helpful!!!!
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April 2023 by T'Mars TJ McCallum Jr.
Cynthia is an amazing tax professional! She always handles my tax returns with precision and in a timely manner.
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April 2023 by Veronica Hunt
I had a very good experience
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April 2023 by Lesia Coatney
Every year I go to them to have my taxes done, I am amaze every year. When I think that their services can't get any better they turn around and out do themselves again! They really care about the people! They out done themselves this year! I'm standing in Awe of them! Thank you so much, esp Nadine Smith, Dillon branch!
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February 2023 by Dale Bowers
I have had a very good experience with Jackson Hewitt tax service. They have been working very hard to help me get my taxes from last year where someone else claimed my dependent. Still waited and appreciate what they have done for me.
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January 2023 by Dinah Midgette
Me & my husband LOVE Jackson Hewitt we’ve been with them for 7+ years we’re never switching!!! The tax preparers are so helpful & warming!!!!
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January 2023 by Brandon Parker
Very good customer service
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January 2023 by Shenai Scott
Ms. Cynthia worked with me and was nothing short of amazing! She was very helpful, answered all of my questions and made sure I understood the process. I would recommend 100%
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February 2022 by Toni Butler
The team is always friendly and helps with anything we need. Been filing with them for years!
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April 2021 by SEER SEER
Wonderful very polite..Did an awesome job
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February 2021 by K Diosa
Will never go here again. First time I decided to use them was back in December for Holiday Advance. Wouldnt tell me how much I qualified for because said it was up to Metbank. Didn't get money until late that night around 7pm and it was only for $200! My refund is well in the thousands so I don't understand why so little of an advance, especially for holiday cash. I did not want to return but I was told in order to pay back the advancement, I needed to contact Metabank. Wouldn't give me a number or anything. I was told I had to look it up online myself. After failed attempts to reach anyone who could help with proper information, I decided to return to JH to do my regular taxes so they could take out the Holiday Advancement I owed and to also receive the regular advancement. I dropped off my paperwork. I received a call later and was told she could sign it for me since they were now closed. I was led to believe that doing it that way would allow her to go ahead and submit it before leaving so I could get the advancement that same day because she specifically asked did I want the money to go to my card that night. I said yes. Guess what? No advancement. Not even the next morning. I tried calling customer service numbers for JH and the serve card where the advancement is suppose to be loaded. JH was closed. The serve card redirects you to JH. I don't understand why she lied and with held full disclosure of information. You're a tax professional. You are suppose to be trustworthy. If you can't be trusted to tell me the proper information then I refuse to trust you with my private and confidential documents and my money ever again. I am very disappointed that I was lied to, misled, and not given full disclosure regarding the advance procedure. She wouldn't even tell me how much advancement I qualified for said only Metabank knows and will let me know when they send the money. Now I'm worried if my taxes were prepared correctly since she was dishonest and misleading about the whole process. Please don't do this to anyone else. This is a great way to lose customers and not gain future ones. If this company is to continue to thrive, your employees must not continue to be misleading and lie. #highlydisappointed
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December 2020 by Brian Jenkins
Do not go there and expect to get your tax advance I made a appt for the 14th claimed system is down which was not true and now here it is the 16th still not heard a word and I'm extremely mad bc I needed it to fix my car... I will never go back here again
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March 2020 by Phillip Jones
Good customer service, however the cost to have my taxes done; was high and I will not return next year
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December 2019 by Nichelle Rogers
I love Jackson Hewitt but I don't know what went wrong this year. I got denied my advancement
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December 2019 by Johnny Oxendine
Awesome .. Ms Cynthia knows her stuff .. Kudos to her and MS Shatila Smith!!
