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August 2025 by jorge caicedo
I am writing to express my concern about a disappointing experience I had during a recent visit to your establishment.
While interacting with the front manager, I felt disrespected and mistreated. We approached her regarding a card for sale, but instead of assisting us professionally, she responded in a rude and disrespectful manner. Her attitude was disgraceful and lacked the courtesy and professionalism expected from someone in her position.
I was shocked by her tone and behavior. It's difficult to understand how someone who treats customers this way holds such a role. Respect, kindness, and basic manners are essential when dealing with the public, and unfortunately, none of these were present in our interaction.
I hope you take this feedback seriously and look into the matter. Customers should feel welcomed and respected, not belittled.
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August 2025 by mommy 3 crazy kids
I went to get an alternator was having so many problems getting it off but a few of lkq staff came to assist with the right tools we had the part off the new one on and I would recommend anyone needing parts at a discounted rate come here.!!!!
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July 2025 by Ronda Shelton
They came & picked my car up & took it to their lot, I went over there with the title & they cut me out a check
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June 2025 by M Foster
Rather not even make it a one star this company LKQ really disappointed me i was hoping I found a place to start purchasing from so I purchased a matching set of roof curtain air bags along with a knee airbag for a BMW I paid a lot of money for them so they sent me the knee airbag and sent a message saying 2 parts delivered of the 3 but actually only was delivered I sent a message stating I only received 1 the knee airbag and was supposed to get 2 roof curtain air bags with the knee airbag so couple hours later I realized a partial refund on one of the curtain airbags so I messed them letting them know I didn’t want a refund I needed the parts so I’m the meantime they haven’t even sent the other roof curtain airbag they sent me a message saying delayed but then another message after letting them know I didn’t want a split set they sent me a message saying they have the other roof curtain packed and shipped that if I don’t receive it or something wrong let them know they will take care of it but a week later I received 1 roof curtain airbag and I called them they said I called their facility they couldn’t help me I need to contact the online place I purchased from lol witch is LQK so I messaged them and they sent a message saying product was delivered I explained to them I purchased a matching seat of roof curtain air bags that match my vehicle year make and model and I didn’t need just one I needed the pair so I told them I would send it back to just give me a refund when in the beginning I messaged them stating I needed the parts not a refund so you can research their website and parts they have several of the same parts I ordered actually several matches sets from the same vehicles so I found out they didn’t send the second roof curtain airbag because it was damaged so they issued a refund and shipped the second one without any notification or anything they could have plainly contacted me asking what I prefer that the set I ordered one was damaged would I take a spit up set from different vehicles but no now we are at this point several weeks later I can’t send the airbag back I have to deliver it in person over 2 hours away with a message they asked me to print and send with it now I haven’t opened the box it’s still in the original packaging I asked for a shipping label they declined and said it must be hand delivered to their facility over 2 hours away well I figured if I could drive several hours away I could have just picked them myself what a joke this is turning out to be and they actually have another facility 1 hour away but I should not have to take time out of my day to redo something I already paid for so if I have to deliver this back then I wasted several days and lost money
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May 2025 by rocky vorhies
I called the number on the website to verify that the part that I needed was in stock.. the person on the phone assured me that it was.. I drove an hour and 45 minutes to get this part.. when I finally arrived they told me that there was a 24-hour hold on all parts... Nowhere on the website or the door to the building or the person that I called never informed me of this policy... After finally speaking with a manager and him seeing how unpleased I was... He had someone go and pull the part right then... Another 30 minutes later and I was finally out the door... I probably will not shop here again...
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May 2025 by Daniel Laney
Require 24hr notice to pull parts. Only open M-F and close at 4pm. So if you need a part Friday you’re screwed until the next weekend when you have time to work on it. Stick to smaller junk yards where there is actually customer service
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April 2025 by John Ramm III
The store in Duncan was way better than the store in Greenville
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March 2025 by Robert
Said they had the parts I need on Google the day before, was halfway there to pick up parts to fix my car after saving myself and the insurance company money by doing the work myself called got hung up on twice on hold for 20-30 minutes to get the reply that they do not have the parts to return around and Google the website and as it never existed. Horrible experience...
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January 2025 by Mike K
Andy, the salesman, is great guy to work with. Keeps his word. Thank you sir. Glad to have you at LKQ.
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August 2024 by Paul Lecroy
I call for parts on Fri at 2 pm and they can not get part til Tuesday. Which is not normal. So I accepted hard. They told me to call before I come. Which I already paid for part last Friday. So Tuesday I called and gave my ref number. Then ask me what wrong. I was confused. I told to call before pick up. Then he look up again then oh oh on part ready come get it. I call 12:15pm. I show up 12:45om. One of worker said all on break til 1 pm. I confused again I just called and never said about lunch break. I sit in car wait for 155 min. I show up 1:05 many of them just come in building and clock in. I still wait for man to have my part ready. They all walking around and few young smoking in building I shock to see they are very sloppy professional place. Never go back again. I still waiting now it 1:13pm. Someone just said oh he in bathroom. Gross place. Oh man he came back said parts have not pulled out yet as they are now going get parts. I told him I paid last Friday. What heck they doing. Wow. I sit in car and wait another 15 min. Suck
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August 2024 by Wilmar Montes Cortes
Very good service
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July 2024 by Динис Загарюк
very bad service!!!
wanted to buy spare parts only online on a website that doesn't work well!
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February 2024 by Roman
Be careful they can give you false information about their work hours And they make Holidays Randomly In the middle of the week So you don't know When it's open
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December 2023 by Aaron
They had the fender I needed at a great price. No complaints. Fast service.
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November 2023 by Aaron S
They had the fender I needed at a great price. No complaints. Fast service.
