Piedmont Collision Center Express, located at 196 Duncan Reidville Road, receives exceptional reviews for its outstanding service and customer care. Multiple customers describe their experience as awesome, exceptional, outstanding, and highly satisfactory. The shop is praised for doing a fantastic and beautiful job on repairs, making cars look brand new, spotless, and rock solid, as if just picked up from the dealership. A significant portion of the praise highlights the exceptional customer service, with specific mention of the facility manager who is consistently described as kind, pleasant, respectful, personable, professional, and supportive. He and his crew are commended for going above and beyond, providing excellent and informative communication, and keeping customers updated throughout the repair process. They are noted for being efficient, friendly, and helpful, even knowing customers by face and over the phone. The shop operates in a timely, professional, and courteous manner, exceeding recommendations and even detailing interiors free of charge. Customers report being very pleased and not disappointed, offering glowing referrals. The business is a preferred repair shop for Allstate. Reviewers emphatically recommend the shop, suggesting others run, get towed, or get dropped off there, confident they will be treated right.
