Rivian Service Center

Auto Repair
Hours: Rivian Service Center offers specialized service and maintenance for Rivian electric vehicles through appointment-only visits. Customers can submit service issues via the Rivian app or contact the 24/7 Service Support Team. The centers feature a waiting room with Wi-Fi, water, and snacks, making wait times more comfortable. The staff is highly praised for their friendliness, helpfulness, and knowledge, with many reviews highlighting the top-notch customer service provided by team members and managers. Several customers shared positive experiences with repairs and service. The team quickly addressed issues like AC problems, cosmetic concerns, drive train sounds, and software faults. In some cases, the service center provided rentals, such as Enterprise wagons, and completed repairs within a week. Customers appreciated the thorough explanations and the genuine care shown by staff, especially managers who took extra time to explain repairs and answer questions. The facility is clean and well-maintained, and staff members are described as accommodating and patient. Notably, employees go above and beyond, assisting with software resets, helping with bricked vehicles, and mailing forgotten items. Overall, Rivian Service Center is recognized for its efficient service, knowledgeable staff, and excellent customer care, making it a reliable place for Rivian owners to get their vehicles serviced.

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