PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The company provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can now shop online and pick up their purchases at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services. The reviews of PetSmart's services are generally positive. Customers praise the veterinary service, stating that the staff does a good job in ensuring their pets' needs are met, and they provide a good atmosphere with friendly and thorough explanations. The stores are described as always being clean and well-stocked, with reasonable prices. Some customers have found the online prices to be significantly lower than in-store, and they appreciate the price matching option. While the majority of the feedback is positive, some customers have expressed concerns about the company's handling of reptile care and the availability of specialized veterinary services for exotic pets. They suggest that PetSmart should update its standards for reptile husbandry and reconsider the sale of certain reptile products. Additionally, some customers would like to see on-site herpetologist veterinarians, similar to the availability of veterinary services for cats and dogs. Overall, PetSmart is widely recognized as a comprehensive pet supply and services retailer, catering to a wide range of pet owners' needs, with generally positive feedback on the quality of its services and products.
The employees helped me find everything I needed, and were very nice.
June 2024
They had in stock what we needed. But it was the last one on the shelf. We looked at other items and found the prices to be a little high for our liking. We did not purchase any other items. The store was clean. And we got to see other people's dogs as they brought them to shop and to be seen by the on-site vet.
May 2024
The lady with the blonde hair working the register doesn't need to be so unfriendly when a guest is inquiring simple questions of when exactly the adopting team is there. No smile and unnecessarily apologized to the other customer who said she was delighted that I was considering adopting a kitty.
