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February 2024 by Mirna Izaguirre
I went one week ago to grooming..with my little dog toy poodle..they told me between 3 or 4 hours..I left him at 8 am ..was 1 pm he was not ready.I spent more than half day for a toy poodle...after that his ears with a lot of hairs inside...I said if they can fix it..she was doing that...but after that I saw that haircut terrible..she has to fix a lot the cut..when I arrived to my house..I saw a lot hair that I have to fix it..a very bad work..and yestarday I saw they did not cut his nails....TERRIBLE AND MORE TERRIBLE...I have a friend and she told me petsmart in groming were working very bad...
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February 2024 by Ricky Kay
Took my cat to the vet there because he has what is called a 3rd eyelid in both eyes, and all they did was give him some cream to put in his eyes for a week and said they couldn't give him any antibiotics. The cream didn't make any difference in his eyes. I will Not be going back to them.
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February 2024 by Blu Valley Hill
Lots to see, well organized, wonderful staff!
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December 2023 by Casey Johnson
employees are lowkey rude and unhelpful. also why would you open your doors so early but not have a cashier there like have a separate entrance for your groomers if you’re not going to ring people up in the store you have opened to the public. I wondered around the whole store and waited at checked out for 10 minutes before someone told me to come back in 20 minutes when a cashier gets in there. that’s so weird dude.Update : the same employees who told me to come back when a cashier gets there were ringing the literal next people who came in right after me “before their cashier got there and they’re open.” so you’ll ring up literally anyone else just not me, cool, really fair policy. Really poor customer service and confusing atmosphere. Will go out of my way to shop at other places from now on.
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December 2023 by emerson romine
Awesome sales and great staff
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December 2023 by Анна Бессонова
We were looking for a clinic to urgently sterilize a cat. We set a time and date. We've arrived. 2 hours later the clinic called back and told me to take the cat because she was crazy and they couldn’t put a catheter in her. They suggested going to another clinic. Question: what kind of specialists work there who cannot find an approach and give an injection to an animal? I’m not sure that all animals undergo surgery with joy and offer their paws for injections. The cat is in shock, the fur is flying, the paw is limping. I'm shocked. Time is wasted, plans are ruined, there is no mood. Next appointment at another clinic in 4 days. No one has given recommendations on how to help a cat during heat these days when she howls and rolls on the floor. Unpleasant experience. I hope this is just our only case.
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November 2023 by Rachel Gardo
So my family was looking into adopting a cat. I went to ask a rep in the store to assist us and there was no reason for the snarky responses she gave us. The informed is that its not something we could do tonight and told us we had to do a form for adoption. (I want to be clear my issue isnt with the adoption form even though its much more extensive than it needs to be) my issue is the completely disrespectful service and awful attitude this singular rep displayed. After these snarky coments she then proceeded to go call someone in a frontend office completely ignoring us for the rest of our visit. Her poor attitude did cause us to find our fur babies elsewhere.
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September 2023 by Kristi Richardson
My furbaby loves to visit petsmart! Tons of options for all your needs. And I love the on site vet office. And that they have weekend hrs available. Grooming on site also available. Can be a little pricey on some items though
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September 2023 by T Driver
Highly Upset will not get my services here Anymore I booked grooming here online and It doesn't state Anything!!! About a 48 hour wait after Vaccination just a waist of my ? time I will take my services elsewhere never will I come here again for ANYTHING!!!
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August 2023 by Nija Hernandez
I just left out the store after waiting to help to get crickets. I asked an associate for help and she says oh someone is back there. I said ok and thank you. I went back to the crickets and waited, and waited, and waited. No one i ever came. I even walked around looking for another employee as the one i asked was helping at the checkout line. So I just left, very unhappy.
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August 2023 by Brandon Ellis
I found a beautiful husky on the side of the road.... she was very well mannered and sweet. So I picked her up in concern that she was lost... I was able to call on Easley PetSmart (Banfield) to scan her chip and ensure she returned back home to her owner safely! Thanks guys!
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July 2023 by matt crittenden
Got my dinosaur bichir, angel fish, and female betta here is a nice store with a good little selection of fish
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July 2023 by Karey Weeks
Great service and prices staff was very kind and helpful I recommend pets mart for all your pets needs.
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July 2023 by Brandee LaCava
Besides being out of crickets a lot, every staff member we have spoken to has been great, we never buy animals, I'm in rescue, but my daughter purchased 2 very lovely and healthy budgies we have been training with great ease, and also a juvenile leopard gecko. Tanks are clean, and though I like to push people towards adoption, this is a pretty nice store!
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July 2023 by Teresa Pressley
Can not begin to express my gratitude to the wonderful people working here their kindness and caring for my cat was overwhelming It's not easy to say goodbye to a part of your family but to have someone there helping you through it means so much Thank you all I will never forget your true sympathy and guidance you gave to me
