Rack Room Shoes is a trusted footwear retailer offering quality shoes for men, women, and children at value prices. It provides a wide variety of nationally recognized and exclusive brands in athletic, comfort, dress, and casual styles. Many customers report fantastic customer service, feeling welcomed with every question answered respectfully. The staff is consistently noted as helpful and nice. Shoppers appreciate the great selection of shoes and the year-round buy-one-get-one deals, though some note these sales are not for everything and find the store simply too expensive now. The business, however, faces challenges at one location with an ongoing leaking ceiling problem, creating an eye sore with buckets and caution tape and an awful smell. Despite this, the helpful employees, like one who assisted in finding the correct size shoe by checking every box, leave customers with a positive impression, creating customers for life.
Only reason I'm giving them only 3 stars is because they didn't have any boots in my size. If ur looking to find u a pair of shoes this place has a wide selection of shoes to choose from.
December 2025
Arianna is incredibly kind, professional, and helpful. I usually struggle to find shoes, but she understood exactly what I wanted and needed. I couldn’t appreciate her help enough — she made the whole experience so easy! Will definitely be back!
July 2025
Good selection. I had to order shoes because they didn't have my size. Wrong shoes came but they made it right. And the shoes came pretty quick.
