August 2023 by Jeremy Landress
I would give this place 0 stars if I could. This owner/operator (Mr Patel), not only put his hands on my wife, but he injured her. She simply walked in, handed him the key, then waited. He said we owed 109$ for the rest of the supposed milage, and late return. My wife simply explained about the death in her family as to why she was late. Then asked what the bill break down was, just curious, as anyone would. That didn't mean he had to fuss at her and tell her in a very angry voice what those charges were. He was extremely RUDE. She then felt threatened by him and went to our car, because he scared our 8yo daughter. Not only did he tell her she couldn't go out of the store, he grabbed her by her arm very rough. When she got outside to the car to sit in our car so she could talk to me, he followed her to the car, and proceeded to rip her door, as her hand was on the handle to sit down. My wife has bad knees, so when she went to sit and had her hand on the handle, he grabbed the door, ripped her hand and it broke her nail off into the quick. Then he threw the keys in her direction through the door, hitting her in the shoulder(she has bruises there now), and a very sore finger. She was scared by him, and left. She called the U-Haul 800# and explained what just happened, they were amazing. I will probably stick to U-Haul after all that, but only because customer service was awesome. This location however I wouldn't send anyone there! Don't go here for your rental, you'll get treated like a common criminal and assaulted. They're lucky my wife didn't press charges.