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March 2024 by Temeka Burton
If I could give zero stars I would. This is by far the worst post office I ever encountered. They are never available for anything and when they say they will call back they usually don't. I don't receive any mail since I moved on this side of town.
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March 2024 by T 1989
We've lived all over the US and this is the worst experience we've had with the USPS mail system. We have packages that say "delivered" and they never show up. I call the Postmaster with no reply or response. These packages that are being mailed are being sent priority so I've claimed them through the USPS system. We have Informed Delivery and most of the pieces of mail shown are never delivered to me. Which tells me either the person delivering them is keeping them or giving them to someone else. I hope someone can come in and completely revamp this system because it's broken!
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March 2024 by Melissa Mccoy
Pretty Quick service.
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March 2024 by Marie Moon
Absolutely the worst post office anywhere. They lose packages. They say driveway is blocked which it never is. They say package to be delivered and waiting at post office just to change the status to say in Charlotte.Lived in lugoff for over 20 years. NEVER had one problem. The Elgin postmaster should be ashamed
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December 2023 by Don Eunice
this post office should be closed down. Its a waste of money and time. They dont delivery mail until after 9pm they should be home by that time. They dont deliver packages that are scheduled to arrive instead they pick and choose who gets their mail and packages.One case the mail lady went by our mailbox without stopping to get outgoing mail. I had to yell at her and cuss her out to get her to come back. WHAT A WASTE
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December 2023 by Cheri Burris
It is now 9:00 pm and I’m still waiting on a package that was supposed to be here by 8:00 pm. This is absolutely, 100% inexcusable that it has not been delivered yet! I’ve had constant problems with this post office, especially delivery! I’ve even had to chase packages down when they were delivered to someone else’s home…3 times! I guess that old saying about mail delivery…”nor rain, sleet, or hail or dark of night”will keep the mail from being delivered!!! I will be up there first thing in the morning, AGAIN…trying to first find out why package was not delivered and where it is! FED-UP!!! Hire competent people to deliver ON TIME!
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December 2023 by Kathleen Solar
Didn't notify us when our package was rejected. Have had incidents were our package was returned because it said we rejected it. We were home at the time and didn't see anyone come by.
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December 2023 by Liliana Avila
Many times the delivery person leaves my mail at a neighbor's house, I don't know the reason for not putting people capable of doing their job well. Other times I don't receive some letters. Other times they don't bring the mail on the day they should bring it.
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October 2023 by Natasha Colvin Newman
Went during walk-in hours for a passport. The front desk lady informed us that unfortunately she was working alone and likely wouldn't be able to complete. However, she decided to work us in between customers and even captured a good photo of our busy body daughter despite the sun/shadows. I really appreciate her patience with us and willingness to help and make everything work. Please hire backup workers for her.
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October 2023 by Joshua Wilson
Margie was incredible. Courteous, helpful and extremely professional. She took care of us when we needed it the most. My wife is military and deploying this week. She went out of her way to make this process easier for us. Thank you Margie!
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October 2023 by James
Reputation and actions define an organization. It is unacceptable to have this many complaints about missing mail, wrong house delivery, etc for just one post office. Management here need to handle this immediately. Myself included have become victim to the missing mail fiasco and the driver stated that it was delivered to a locked mailbox, yet was not there. Will be reporting this and hope that leaders attempt to handle this before this gets out of control.
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October 2023 by dawn wright
I don't have a problem with people working at the post office but the guy that delivers the mail he drives a tan mini van he always delivers late or not at all the lady that drives the white mail van always delivers early I talked to her last week I'm not the only one complaining about him I checked mail after 9pm was expecting package that never came 2 days in a row something needs to be done my next step is walking in to the post office and talking face to face with his boss
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September 2023 by Chrystal Miller
I want to thank Elgin Post Office staff for their hard work and honesty. I can't express enough how much I appreciate all of them! Thank you soo much!!!
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June 2023 by Kimberly Danitz
The staff at this office have always been pleasant and kind any time I've ever been there for regular mail, sending overseas to a military address, renewing and rushing a passport. Also, I've had to chase down packages that were incorrectly delivered and they have been helpful and gotten to the bottom of it. Everyone needs to realize the delivery issues at central mailboxes, and in mail in general is because there is an issue nationwide with lack of employees and the USPS ridiculous expectations of their short-staffed employees. USPS has tried to keep carriers "safer" and make mail delivery "quicker" by mandating central mailboxes in all new development. However the carriers will all tell you they hate it, that it's not quicker, that it increases the chance of error, and, I have personally seen people yell at carriers while carriers are delivering to the central mailboxes, that they can't get to their mailbox. People should be more patient and remember not to shoot the messenger. Literally. Write to the USPS Postmaster and complain. I understand they want to do away with on foot delivery and get mailboxes off of houses and onto the curb area next to driveways, and I'm all for that, but these central mailboxes are stressing the carriers, and even the employees in the offices and behind the scenes. Don't take your anger out on employees who are being polite to you and doing the best they can given what they are dealing with.
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March 2023 by Dustin Harden
Worst post office I have ever been to. The woman at the front either ignore you, can’t answer questions, or just plain have a bad attitude towards you.
