-
January 2024 by Lisa Davey
So glad I decided to move my vehicle maintenance to BMW Florence. Matt was helpful over the phone and in person. Very professional and friendly. Fast service. Courtesy car wash. Waiting area nice, not crowded. Great experience. Highly recommended.
-
January 2024 by Thomas Commander
Great customer service, super clean, and just over all a beautiful place.
-
November 2023 by Mith
I contacted them recently to purchase a car. For around a week and a half, we negotiated. I ultimately accepted the pricing and requested that they keep it for me because I live several states away. After I agreed, they informed their salesperson to mark it as sold until I arrived. Just so I could pick up the car, I got a cashier's check and made hotel reservations for myself. After that, I received a text from my salesperson informing me that, despite my specific request that they keep the car for me, the two managers had sold the vehicle Then they said “we don’t hold cars for anyone.” Afterward the manager even said “if you were to tell me a few days ago to hold I would have.” Even though I did tell them multiple times to hold it and they agreed each time. I booked my hotels which costed a good bit and now I can’t even cancel them due to the managers being greedy about the sale. I recommend you don’t shop at this dealer because the 2 managers will go under you if they get a better sale. All they care about is money.
-
November 2023 by Stephen Miller
Limited inventory on my trip there. But that may be due to the run-up in the used-car market. A real plus was Zachary a salesman there. Also there were other staff who are very helpful.
-
October 2023 by Gregory Brockington
Recently, I visited BMW Florence to get my tires repairs, easy fix, no issue. Upon picking up my car, I notice my windshield had a crack in it. How a tire repair issue could result in a crack windshield I’m still confused but nevertheless I spoke with the service rep, he scheduled to have it repaired. After driving from GA on the day of my repair the windshield guy says my window was already damaged and fixed and there’s nothing he can do. I was then recommended to contact my insurance company, pay a deductible and get an entire new window. Luckily enough I got a second opinion from Satellite & they fixed my window with no issues except I had to pay for it, I will be looking into being reimbursed.
-
September 2023 by Google user
Recently, I visited BMW Florence to get my tires repairs, easy fix, no issue. Upon picking up my car, I notice my windshield had a crack in it. How a tire repair issue could result in a crack windshield I’m still confused but nevertheless I spoke with the service rep, he scheduled to have it repaired. After driving from GA on the day of my repair the windshield guy says my window was already damaged and fixed and there’s nothing he can do. I was then recommended to contact my insurance company, pay a deductible and get an entire new window. Luckily enough I got a second opinion from Satellite \\u0026 they fixed my window with no issues except I had to pay for it, I will be looking into being reimbursed.
-
September 2023 by H P
I purchased a pre-paid maintenance agreement for my BMW vehicle with their Finance Manager (Jonathan Poston) on 8/8/22 for $2,450. At the time, I questioned the excessive price, but was essentially told that the price is set by BMW and that Jonathan had absolutely no room to bargain. I have since found out from multiple finance managers at other BMW dealers that this is simply not true! Now the agreement is soon coming to an end and I’ve only used approximately $500 of that $2,450 that I pre-paid, so I reached out prior to expiration by phone to Jonathan (he says he never received my original email despite it never being returned to me as undeliverable) to see if BMW of Florence would be willing to work with me in any way to simply extend the time period, so that I can potentially use at least more than $500 of the previously pre-paid $2,450. However, once again Jonathan said that he had no way at all of helping me and he instead passed me over to BMW of America. He confidently said they could do more to help me, so I followed his guidance and called BMW of America the same day and fully explained my situation to them. It was documented on the call and I was told that my issue would be escalated. Later that day, I received a call from BMW of America stating that they could not help me either and they were very surprised that the dealership even passed me on to them in the first place. They stated that the dealership would be able to work with me and were better suited to help me. I then relayed this back to Jonathan Poston, who again confirmed that he could do nothing either and went on to say that the $2,450 he charged me was actually less than the normal price of said coverage, but I thought he had no room to work with customers at all on prices of any BMW service plans or optional coverage? I then relayed my concerns to the General Manager (John Minshew) via phone call (left him a voicemail) and then a follow-up email immediately after. I did not hear from him, but instead Will Fryar, his sales manager by phone. Will had me explain all over again my issue, which I did, and then said he would look into it, ending the call. I did not hear back from him after a couple days, so I sent him an email today, which he very quickly replied to stating that he could do nothing for me. Why no return call letting me know this? Was he going to get back to me at all? I feel like the GM, John Minshew gave the task to Will to handle and then Will decided he couldn’t do anything to help, so he just thought it would be easier not to call or email me that he wasn’t going to do anything. Very disappointed in the overall situation and how it was handled by the top leadership of this business. I guess they see this as a cost of doing business, which is to have unhappy customers and to simply avoid unpleasant situations unless a customer continues making an effort to resolve something. They essentially don’t feel the need to properly communicate with customers that spend $2,450 or more at their establishment. They essentially misled me that the price of the agreement is set in stone by BMW and is non-negotiable, then when I asked for assistance, tried to pass me off to BMW of America, and in the end refuse to help in any way since BMW of America wouldn’t intervene and find a solution.I recommend that potential customers go elsewhere where they are willing to work with you for issues and where they value you enough to at least return phone calls and emails without you having to repeatedly make all of the effort. John Minshew and BMW of Florence got $2,450 from me and are just ready to move on now. On top of all of this, I am active duty military and most businesses bend over backwards to help customers serving their country, so this just adds to the insult. Bottom line, if I didn’t reach out today to ask what they decided, I likely was never going to hear from BMW of Florence ever again.
-
July 2023 by Michelle P.
I ordered a key for my bmw at the Florence bmw dealership. I've had my car in this shop multiple times, I showed them my registration and license. After 30 minutes of looking for they key, they stated there was no record that I owned a car. I had to wait for a long time for the gentleman to find his "boss" as he said. After an hour, I got my $460.00 car key. I gave the employee $500 cash and it took him 15 minutes to bring me my change. Terrible service! I will. Think twice before I do business with bmw of Florence.
-
July 2023 by lovely burch
Worst experience ever. Over price 489.89 for a ac diagnostic. My vehicle was covered under a second party warranty still had to pay 781.00 out of pocket. Warranty cover over 2,000 for ac fees. I will never take my bmw to bmw of Florence again. Horrible people. No break of what I was even paying for ridiculous!!!! Nothing but parts and labor on the invoice. This is unlawful, I will be getting my lawyer involved.
-
June 2023 by Julie Galley
As a BMW owner this location needs serious help with sales people. Will the manager was very unprofessional. I don’t understand how someone who speaks to people like he does holds that position. I even had one of the employees approach me saying he was out of line. I did sales for many years and to see someone behave that way is very disheartening as I used to hold BMW to a higher standard.On the flip side Matt in service is amazing I’ve had many interactions with him. He is consistent and very knowledgeable.
-
April 2023 by Matt Hagen
My advisor Matthew was excellent, very knowledgeable, and presented me with multiple options. The Service crew took great care of me. One of the easiest, and affordable experiences I have had at a dealership. Thank you!
-
April 2023 by Teresa Washington
Thank you to Jobel in the service department. You made Brian Eaddy experience a wonderful experience. I appreciate being treated importantly!!
-
April 2023 by Katie_ Plays
Just recently purchased my first BMW through a private transaction. Set up appt. With BMW of Florence to have serviced and basically checked out. JOEL was the service rep I dealt with. He was absolutely beyond amazing. Explained everything, answered all of my questions. He was so very nice. Best service I have ever had at a dealership! Highly recommend. Faye J.
-
February 2023 by choppee class71
Today 02/09/2023, I was traveling to Florence; my radio had no sound! I called BMW of Florence. Matt answered the call; he immediately told me what to do to recover my sound; then Matt said "I will call you back in one (1) minute to check on you. He did!! I was happy to have met such a fine assistant.Teena of Georgetown SC
-
February 2023 by Mary Evans
The service was good until I declined the extras that were offered. Purchased BMW X3 2023 in October 2022 and paid the vehicle off in December. Why am I still waiting for my Tag????? Car purchased by my daughter (Bianca White) still waiting for out of state tag.
