-
April 2023 by Kim P.
So this is what we woke up too. No knock on the door. No call. I walked outside and a black SUV is in front of house and some guy is making his best EFFORT to stack these windows. The Home Depot Florence SC would not let us pick them up. apparently somebody has not warned them about strange vehicles and Country folk. But The Home Depot work real hard at removing negative reviews on their FB Page. I will not step foot in their stores again. Not even to purchase a screw.
-
January 2023 by Kelman H.
Had a terrible experience at this particular store trying to purchase kitchen cabinets . I explained and displayed a diagram to a gentleman named. MICAH he did not appear to be customerservice oriented I explained to him that I needed bottom cabinetsand top cabinets for my. project he picked out two bottomcabinets and forgot the two upper. cabinets for my kitchen project.So assumed that I HAD all parts that. I needed for my project.When I got home opened the boxes , Mr MICAH was in a hurry to go tolunch as I recall customer service. was not on his mind.Be very careful going in this store
-
January 2023 by Christopher A.
Home Depot is always my go to home improvement store in Florence SC. Team members are always willing to help and courteous. Prices can be sometimes on the higher end on some things, but never had issues getting prices matched.
-
September 2022 by M M.
9/8/22 just before closing Looking for a specific item and unable to find it .Went to the customer service desk where I had the privilege of meeting the sweetest person ever (Jada) she looked in the system for me and repeatedly apologized that it was online only .One of the most courteous and well mannered down to earth people I have ever met in my life10/5 stars young lady
-
August 2022 by Kevin Byrd
This is the second time I have tried to exchange a simple item and received nothing but total lack of customer service. I attempted to exchange two plumbing compression stop valves @ $9.20 for two 1/2" pipe straight valves @ $9.45 each plus picked up a additional $15 or more worth of plumbing items. After I was given a store merchandise card and picked up the correct valves I noticed that the receipt only showed a credit of $4.60. So I returned to the service desk thinking there was a mistake only to discover that I was given only $4.60each back for the $9.20 valves. I was told that the policy was to only give back the lowest store amount without a receipt. I kindly showed the clerk that the lowest price on another exact same valve was $9.20 which should be a credit of $18.40. They refused to credit the difference so I asked for the original two valves back and I would return the merchandise card worth $ 9.20 back to them and I would be on my merry way. After summoning the manager to do the return I waited for another 15min. Apparently Customer Service is no longer a priority but they are very willing to give you back half of what you paid for an item the day before then place it back on the shelf at full price. This 5 minute transaction took me 1 hour and 20 min. I left with only my 2 original valves and drove straight to Lowes where I spent another
$150. I did a bunch of business with Home Depot in the past. I don't see that trend continuing.
-
March 2022 by Asher F.
There were no paint associates or backup paint associates to assist me in my painting extravaganza, there was a nice fella who called on the speaker phone but even then there was nobody. 0/5 if I could.
-
January 2022 by Bob K.
Someone please tell me why there are 5 women employees standing at customer service but no one to help in the paint dept. worst Home Depot ever, no help and no one knows where anything is located!!! This store is over staffed with idiots!!!!
-
December 2021 by Google user
Was never called when special order arrived. Had to call to ask and was told it had been there a couple days. When I went there to pick it up had to wait almost 40 minutes to have it brought out front. I dont believe this woulda happened at a small family owned business
-
November 2021 by Phyllis O.
My husband and I went into the Home Depot in Florence to buy paint for a guest bedroom that we were remodeling. We thought that while we were there, we would check out the carpeting as the room needed new carpeting as well. I originally was going to go with a local business but figured we would see what Home Depot had to offer. After speaking to Kelly, we found some thing that we liked and I explained that the carpeting would need to be installed prior to October 20 which was three weeks away. She assured me that it would be no problem and that the installers usually install within two weeks time. I asked her repeatedly if she was absolutely sure because I had company coming from out of state and I did not want to order the carpeting unless it would be done before my company game. Again, she assured me that it would be no problem. When the installer called me to set a date, he gave me a date of November 9. Needless to say I argued this out with him and he said that there was no way that they ever install anything quicker than 4 to 5 weeks. I called Home Depot back and finally was able to speak to a manager who basically told me that there was nothing they could do about it and that the sales girl had done no wrong. I beg to differ, she told me what I wanted to hear just to get the sale. I will never, ever purchase anything of this magnitude from this Home Depot again.
-
August 2021 by Kevin Tiller
Customer service is non existent in home Depot. Employees walk right past you don't offer help what so ever or they standing around talking on their phones...
-
July 2021 by LaMecia Murphy
Always find what I need.
-
June 2021 by Nancy Sweatt Blue
Went to this location on Friday and decided on a refrigerator priced at $998.00. Came back a day later with a hired mover after removing the old refrigerator from the home. They removed the price and raised it over $500.00 for the exact model and even though I took a picture of the price, they refused to sell it. That is bad business. One appliance clerk looked at my sales guy and said, what happened with that customer yesterday? What did I tell you? He had already given me the same price it was posted at. He was uncomfortable. Moved me away from that tech. Looked at the computer a few minutes and said that he couldn’t honor the price. The manager also refused to honor the price.
-
June 2021 by Christopher Degennaro
Got my promotion installed for 24 months on 2300$ were the sales person over looked
-
June 2021 by Shipery Stukes
Sometimes when I visit the home depot in Florence, l can't get the help i need ?.
-
June 2021 by Marsha Benjamin
Excellent, friendly service!!!!