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“I love the design of my LABGROWN 1CTW I SI2 10KW 18 necklace. The customer service was fine. Additionally, I am extremely disappointed that I have not yet received my diamond certificate, diamond grading report, or diamond dossier for the diamond heart necklace.”
“I stopped by Zales to have my rings inspected and cleaned, and I had such a wonderful experience thanks to Crissy and Marissa. They were both incredibly friendly, professional, and welcoming from the moment I walked in. They took great care of my rings, answered all of my questions, and made me feel like a valued customer.
It’s rare to find customer service that is both knowledgeable and genuinely kind, but Crissy and Marissa exceeded my expectations. My rings look beautiful, and I left with a smile on my face. Thank you both for making what could have been a routine visit such a pleasant experience. I highly recommend this Zales location!”
“This has been the most amazing experience! The 3 ladies there are heaven sent! Literally such an incredible vibe, rapport, connection, and they go both above & beyond. Their names are Vannesa, Kayla, & TJ. I will always return here no matter what! Do not miss out on this magical interaction. I am blessed with a new memory because of them!.”
“i was SCARED to get my belly button done because i am awful with pain and jaida was very professional, quick, and clean! she talked me through the whole thing, took every precaution she could to be absolute and upmostly clean, and was very comforting! LOVED my experience!”
“Excellent service. I bring my pieces here for repair and the work is exceptional and service is friendly. Repair takes a few weeks but is well worth the wait for the quality.”
“Excellent customer service. Experiences that I have had with him about a wide range of jewerly styles have proven to be the best I've gotten. A remarkable and true natural Lapidarist!”
“Can’t explain how amazing these people are! I got engaged and really needed my ring resized as fast as possible. They were able to expedite my resizing and I got it back a few hours later. Danny and his staff are wonderful!”
“First off, I cannot begin to tell you how "OUTSTANDING THE CUSTOMER SERVICE Is at STITCH IT!" As a first time customer & a returning customer, Penny (The Owner) went ABOVE & BEYOND to help me. She was knowledgeable & eager to please. Her enthusiasm & her professionalism was hands down a PERFECT 10! She's just PRECIOUS YA'LL!!! ? Literally all 11 items turned out beautifully & I went in as a new customer & felt leaving like family.
The turn around time was always quick (1 day) and Penny knew exactly what font & colors would look BEST for each item!!! And on top of all of this; They wrapped everything up with frilly ribbons & bows! If ya'll haven't been, GO!!! ??✨️”
“We went in today to get my 5 year old ears pierced. We were immediately welcomed by Java (store manager) while another associate was with a customer. We took care of the paperwork and they pierced her ears at the same time! They were fabulous and professional! Highly recommend to anyone, especially younger kids for ears piercing! Java is the perfect store manager! Will be back to purchase earrings for sure!!”
“I have used this company numerous times for both jewelry repair and jewelry purchases. I have never been disappointed. The staff members are always extremely helpful and they never pressure you to purchase or to purchase something more expensive. It is always pleasure to shop here.”
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“The store manager Jacob Fricke and his two lady employees was so very helpful to me today (5/27/26).
I had 3 pieces of jewelry that needed repairing. They assisted me with respect, professionalism and diligence. I believe my jewelry was in the right hands and felt comfortable the entire time I was there. Thanks team for such a wonderful experience with customer care and customer service! JOB WELL DONE!”