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February 2024 by Elizabeth Gee
Excellent service and staff!!
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February 2024 by Diane Williams
Absolutely worst experience I have ever had.I have always walked in and got my glasses tighten but today was a different experience.I went in to get my glasses tighten up and I was told I needed to sign a waiver in case they break.I would not recommend this store for any kind of services.I spent hundreds of dollars then I can trust a rep to tighten my glasses without the possibility of breaking and if they do I must pay again.Stay Away and buy cheaper glasses online.
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February 2024 by james sanders
I went to get an adjustment on my glasses and the manager told the tech that I had to sign a waiver to get an adjustment. I asked when did start, because I NEVER had to sign waiver before, because I have insurance. The manager told me I couldn’t get an adjustment unless I signed a waiver, so walked out without being serviced. I felt discriminated against by the manager. This is LensCrafters in Florence SC at Magnolia Mall.
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February 2024 by Antoinette Fernandez
They super nice for me and provided an excellent service for me.
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February 2024 by Nicholas Rhim
Danielle was amazing , best customer service I have recieved in quite some time… She is a valuable to the company.
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February 2024 by Ken LEVERETT
Again the young lady that fitted my glasses was A+ number one… very satisfied…
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January 2024 by Shari LeFebvre
Kat was amazing I felt so comfortable she made sure everything was perfect
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January 2024 by Marlena Lownsberry
Love my new Prada frames. Kat and Danaisha were absolutely amazing. There was an issue with how my insurance spelled my name. I my whole name is very long and no one knew my insurance company left off a letter in my name. Danaisha and Kat never gave up working on it with my company until the problem was solved. They were super nice, and funny, while helping me out. Everyone there was very nice. Because of this, I will be back!
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December 2023 by Andrea Lee-Mumford
Love my new glasses ready to get my second pair am just going to keep it simple. I done when & got everything on my first pair Tint all that good stuff. You will see me again Real soon 2024.
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December 2023 by Brian Kress
I sat on my glasses and broke them so they were not repairable. They gave my existing lens to Cat and she was able to find me new frames even though I did not purchase them here originally. Life savers...I can see well again and work today!!!
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December 2023 by Diamond Grice
Not only did KAT fix me up the first time. I came back a second time & she was right there to save my day AGAIN. I’m blinder than a bat literally. Thank you so much.
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December 2023 by Holli HooD
Every time I need the right help with me glasses, sunglasses, etc., lens crafters in Florence, SC always deliver! They are always happy to assist and I absolutely appreciate their patience and support! (Associate Mrs. “G.”)
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October 2023 by Randy Ponton
Ask for the sales clerk Kat, she very knowledgeable and professional. She doesn’t mind answering questions and explains everything to help you decide on your glasses and lenses. She a real asset to the company. Thanks Kat for the great experience.
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October 2023 by Stacie Miele
Crystal made our experience enjoyable and satisfying. We picked out beautiful frames and she explained thoroughly all the details including the benefit of transition lens. Very satisfied!
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August 2023 by Lauren Earp
Went in for my appointment at 10:30, after sitting for about thirty minutes everyone was told Doctor forgot he worked that day, so I offered to come back at 12 the same day. Came at twelve, waited in the exam room for an hour before being told he wouldn’t be there until 2, and that I could reschedule.The staff there was so nice though.