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February 2024 by Crystal Roberts
The branch is very unwelcoming. I will literally come in and no greet, no acknowledgement..nothing. They just look at you like "not you again". They would rather whisper amongst each other than see what assistance I need. I sat in the branch for an hr waiting to get some papers notarized to conveniently right at 5pm be told by a clerk that Kisha said "itll be awhile". If it wasnt for Jessica M's service, I would've been close these secondary accounts.
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May 2023 by William G.
Recently acquired new car loan from PNC and needed to visit in-person. Locally in Florence across from Florence Mall. My first time here, inside lobby is clean, new looking, and straight to point. There was a customer service person seated directly as enter lobby. She answers questions and directs in right direction. This is first bank I've encountered this type position and it was truly an amazing idea. She helped me get my problem resolved quickly without waiting on banker or teller. Customer service is top notch at this location. Smaller bank w two tellers, one banker at peak business time.
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December 2022 by Ed Nehus
They treat their customers with respect and efficiency.
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October 2022 by Carissa Hamilton
The bank itself is great, but the clerks that work there are always so rude and they don’t listen to anything you tell them. They messed my change order up countless times. They are not at all friendly or nice. They’re very stale and poker faced. If they had better attitudes it wouldn’t be so bad having to deal with them on weekly basis. I always dread going in there. ??????????
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October 2022 by Margie Kirk
Long time customer of PNC. I recently had someone steal money for my account PNC doesn't seem to care if I'm a customer or not
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September 2021 by a Princess
Would give zero stars if I could.....
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July 2021 by Savannah McFetters
Sharie was very frustrating to work with. My mom had to deal with her impudent comments along with the other people we heard her speak to. I do not recommend.
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March 2021 by michael splitt
Very nice workers and very helpful
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January 2021 by Carol Cleaver-Hesser
Don't like the charge added for talking to the teller. Ridiculous!
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August 2020 by MaseratiLife 1
Fast and proper! 5 stars! Good experience .
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April 2020 by Shakira
Today was my first time going inside of this branch. They don't seem to be thrilled to see you. I love the Bank itself though. Great account options, Online Customer service is amazing, as well as an incredible mobile app. I don't intended on going inside this branch again. Unless it's absolutely necessary.
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March 2020 by Galdino Sanchez
Great service
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January 2020 by shakira smith
Today was my first time going inside of this branch. They don't seem to be thrilled to see you. I love the Bank itself though. Great account options, Online Customer service is amazing, as well as an incredible mobile app. I don't intended on going inside this branch again. Unless it's absolutely necessary.
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April 2019 by arpit. dream
Instantly service what ever need to have related pnc bank any kind account. Thank you PNC
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March 2019 by Tyrone Hicks
In and out
