-
February 2024 by Lilpete C
The consultant helped me with my phone. Both individuals were friendly.
-
December 2023 by Samuel Bunch
TMobile is the greatest!! I have been a loyal TMobile customer for almost 15 years. Nobody can top their customer service and cell phone plans. Why go anywhere else when I am a happy and satisfied customer.
-
October 2023 by Mandy Simpson
Shana helped us upgrade 2 phones and was so patient and pleasant to work with! She even stayed late to make sure all our data transferred over to the new phones. I’ve loved every interaction with T-Mobile since I switched over a year ago. The customer service is definitely an upgrade from Verizon!
-
October 2023 by Brian Collins
Great, friendly customer service. T-Mobile service has been Freeland in our area.
-
October 2023 by amy oakes
When T-mobile works it is great. However it is not reliable in the area of where I live. I had service with Sprint and When they bought SPRINT our service when DOWN. I went into the T-Mobile store and was told they were upgrading the towers in my area and we should be back up to great service in 6months to a year. That was 10 years ago. This week for the last few days it comes up SOS service only and the store finally admits their is issues with the tower and service but they don’t even know if they are working to resolve the issue. I would change back to Verizon but they are so expensive but then again YOU GET WHAT YOU PAY FOR once T mobile gets you as a customer you no longer matter to them. They have terrible customer service.
-
August 2023 by Patricia Greenberg
My cell phone was stolen, never to be recovered, in Charleston and I purchased a new one there. However, it was not really functional or set up right. Totally distraught, I brought the phone in to our local Florence t-mobile shop when i returned home. Carlos, the store manager, was sooo exceptional! He acted as though I was his only concern and not only retrieved my contacts , downloaded my apps and information from the cloud. He actually helped me reset each password and set up my entire phone so that another thief could not steal my accounts. He helped me set up my thumbprint and make many accounts safe. He did it all with patience and a smile! I had been so dishartened after the thief stole money from my venmo. But, thanks to Carlos, I am able to function once again and my security is safeguarded!! He is the type of employee every company would want!! He is a Godsend!!! Thank you, Carlos!Tricia Greenberg
-
August 2023 by jimmie lloyd
The staff is very nice and friendly and well-educated as far as T-Mobile products is concerned kudos to the staff
-
May 2023 by Danny Bonanno
Ryan is a absolute legend. The whole team is kind, helpful and welcome. Ryan took time to know my account and 20 year history with T-Mobile. He helped us secure more than even I thought was possible. I’ll never leave T-Mobile and these guys are the reason. Shoutout to to the team, and Ryan rocks. Join T-Mobile if you haven’t yet.
-
May 2023 by Karren McFadden
The manager Carlos and Mr. Ross was great and I thank them so much for being patient with me and my indecisiveness on what color iPhone I wanted.
-
May 2023 by myesha sands
This T-Mobile store is the best store around, I have been with them for years and they always do good by me
-
May 2023 by Nathan Jones
Great staff and management. Well trained. Thank you to Carlos and Shana for helping me.
-
April 2023 by Lehcar
I expected to wait a long time for help as it was a Saturday but they were very quick in helping us.We had stopped by a different service provider to look at plans but the wait was long. Glad we went here instead. They had quite a number of workers to assist customers.
-
March 2023 by Ronnie McKnight
They have an amazing deal on unlimited wifi. We're both leaving our phone carriers and switching over. Saving us about 150.00 in cellular bills, with more features
-
March 2023 by Jerry Gladden
I just recently changed over from Spectrum to T-Mobile. Carlos the store manager waited on me. I’ve never been handled with such courtesy, professionalism, and knowledge of this business. I was having problems getting Spectrum to release my phone numbers. It had been almost 48 hours of going back and forth. Carlos got involved helping me and before bed time that night I was talking on my T-Mobile 5G. My hats off to Carlos. I wished there were more like him in this business. He made it a very pleasant experience.
-
February 2023 by delka dab
The tech that helped me was awesome. He was highly intelligent with the latest how to's on my phone. I appreciate that. He installed everything without any problems.I recommend T-mobile for every service. They're always awesome.
