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October 2023 by Lee L.
On March 13, 2023 I paid Florence Toyota a $500 deposit to find a Toyota Crown Limited HYBRID 2023 (New Model just introduced in the U.S.) with machine gray and black leather interior vehicle. After several weeks, Florence Toyota could not find the vehicle and kept advising me a 2023 Crown Limited was to be delivered very shortly but was not the color I requested. Before making contact with Toyota in Florence, I personally searched for Toyota dealers on my own in the South and gave them my contact information and finally found what I wanted at a dealer in NC and asked them to hold the car until I could get to the dealer the next morning at 9:00 a.m. I arrived at the dealer and they had the car & color available and made the deal since Florence Toyota could not find the vehicle I wanted. After purchasing the car I immediately called Florence Toyota to advise them I found the car and I no longer needed for them to search any longer. To my knowledge, they never received delivery on the car and I wanted so I purchased the machine gray limited 2023 vehicle from Hendrick Toyota in North Carolina. Florence Toyota never received the car I requested so my only option was to buy from Hendrick. After 3 conversations and 2 personal visits they refused to give me my deposit back and still to this date I haven't received my money back. I'm writing this to advise anyone who is interested in buying a Toyota vehicle NOT to use Florence Toyota. I question their business practices, integrity and fairness to customers and strongly advise against doing any business with this dealership. You will regret the transaction and will not be treated fairly. I formally give them a bad rating.
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July 2023 by Dave P.
My experience goes to show that not only is Toyota renowned for its reliable automobiles, they also set the bar of costumer satisfaction real high with amazing support staff, like Jerome, who makes you feel confident and secure that your car is being given the best attention.
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July 2023 by Jeanette T.
The only reason they get one star is because you have to leave at least one. I went for preventive maintenance as required on my vehicle and was treated horribly. Told there was no way I received a text telling me my vehicle was done at 1154 am because it was not and I must of read it wrong, this after sitting patiently until 1230 and then I went out and asked if I was ever going to get my car back. I know I refused the preventive maintenance on a vehicle with less than 20000 miles that would have cost me over 3000$ but I still bought a vehicle from you. I do not like being treated like an idiot and my time is worth as much as yours. I should of stuck with the local Honda dealer as was always treated respectfully there. I was waiting for the survey to rate the dealership but it never arrived, must be you only get that if they know you are happy with their service.
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July 2023 by Chris H.
Appointment made for date specific for a Toyota recall. Came from out of town and made special arrangements to be here at the appointed time dropped off car the day before and confirmed with the service tech the reason for my visit. Got a call this morning stating they had no idea why I was there. No recall work done and a lame apology was offered. This is the worst Toyota Dealership.
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June 2023 by Haley T.
We LOVE Nick Vause! He does amazing in customer service! We will return to be helped by him! thank you!
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May 2023 by Tim C.
I don't know what is going on with the service rep Tabitha, but she really needs to reevaluate her job with the public. I wanted to do a nice thing for my mother and scheduled an appointment to have CarPlay installed in her 2018 Camry. $300 later (for a software update) my mother came in to pick up her car. I specifically had asked if they could just assist her with connecting the phone to it. I was told it was no problem. Well apparently when she got there a few things this Tabitha said to her was.1. You don't even need that I don't even have that in my car. (Don't care, I'm PAYING for this)2. We don't do that. (It's your job or someone there)This is a service that was paid for and offered by Toyota. If you aren't sure how it works or how to assist, FIND SOMEONE. Don't be condescending and don't be rude.Luckily there was another advisor Christopher there that overheard the whole incident and stepped in when Tabitha walked away. He assisted my mom in getting her phone connected and a quick 5 minute walk through. This was perfect. THIS is what you should expect for customer service. I have worked in the restaurant/bar industry for over 20 years. People like this Tabitha need to be put in check. I see from the other reviews this isn't an isolated incident, yet apparently the management at this dealership just don't care. All in all, travel to another city if you need help with your vehicle and avoid this place. NOT A GOOD EXPERIENCE
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March 2023 by Stephanie P.
Tabatha was great. Everyone was friendly. I was greeted when I arrived and offered coffee and donuts. Service was completed in good time.
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February 2023 by Janet E.
I've met with several Service advisors. Be careful... they will upsale you. Also, I guess my fault because I left a bag in my console that was not there after I left... Again my fault. However, the character of the person that took it makes a bad reflection on the rest. The last service we had will be our last. We will not use them for any purchases in the future. We were told we needed over $3000 of work. My husband was a front-end specialist and checked the major repair recommended. No repair needed. Just to be sure, another technician that is a ASE Master Technician said no repair needed.
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April 2022 by Glenn M.
Really a bunch of thieves at this place. Does anyone know the Legal Business Name for Florence Toyota? I attempted a lookup in the SC Business Filing pages with no results. If anyone can enlighten me, I am sure all the people who also gave the 1 star review, would be interested to know. Thank you.
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April 2022 by William G.
I so wanted to take Prius to the Honda dealership as their customer waiting lobby blow Toyota out of water but my wife insisted I take it here. Guess what I get my favorite pissy customer rep again, Tabitha. Has she changed her attitude, no, just as bad as last visit giving me hassles already about signing paper on general maintenance. This lobby is a joke, the Parts pick up is literally the waiting area w some chairs and "free" coffee. The owner must not care about customer satisfaction just money.
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January 2022 by Samuel Edwards
These guys are great when it comes to the service of my truck and I didn't even buy the vehicle from them.
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December 2021 by Yvonne M.
My daughter and I was looking for a reliable used car on a tight budget. After searching the internet, we found her dream used car in our budget or so we thought. Spoke with salesman Anthony Mack about the one we were interested in. Mr. Mack suggested that we use the cash as a down payment and finance a BETTER automobile. But no, I did not want to hear that. I'm thinking we get this car and make the repairs as needed. Thinking it could not be that bad, could not possible that bad. I'm getting a car from Florence Toyota, even if it is an AS IS car. And everyone knows AS IS is AS IS-no take make. Well, anyway- we completed the transition. The car "looks" beautiful. We drive it off the lot (smiling)-then 7 minutes later off the lot the car STOPS! Ok, I'm cool, I knew we would have problems-but not this SOON! 7 minutes (WOW)! I didn't panic, well not on the outside. Thinking it needs an premium oil change. So we take it to get an premium oil change. Then we hear the words you never want to hear from an oil tec, after having your new car for for less then 30 minutes, "take it back!-will not last a day". Now my daughter is upset and I'm upset with myself. Heartbroken, I took a chance and called the dealership, spoke with Anthony Mack (with me knowing the law and understanding the contract I sign). I explain what happen, he says let me speak to my sales manager Bob Z. Well, keeping my cool and praying-Anthony says, leave the car there, we will pick it up Monday. Come back to the dealership and get another car. Ok, I'm saying, Thank You God !!. Well we get back to the dealership, Anthony has a BETTER car for us at the SAME price. LOOK AT GOD!!!!!!! Trying not to cry with joy and have a hallelujah praise church revival moment on the lot all I could say is LOOK AT GOD!!! THANK YOU Anthony Mack and Bob Z. Now I always say LOOK AT GOD when he makes it happen. But now LOOK AT GOD at Toyota of Florence!!! Aman Aman Aman!! This dealership is one that does it right on ALL their deals, even AS IS!
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November 2021 by Jackie Graham
Courteous staff and great service.
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October 2021 by Brian B.
Went in for an oil change and tire rotation. Car is a 2020 was aligned 10k ago. Car has 30k miles currently. Checked alignment, changed filters, wipers at a grand total of $400! I understand everybody needs to make a living but how do these thieves sleep at night? Total rip off. If this car needed all of this it really must be a piece of junk. Never again, I understand now why ppl don't service their cars, THEY CANT AFFORD IT! I have never paid more for routine service than the car payment. I'll do it myself from now on for 2/3 less. Lesson learned.
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September 2021 by Tasha C.
Drove two hours and made an appoint prior to work with Lizzie. Showed up only to be shoved off to someone else. He was decent and definitely worked magic to get me out in something. Although he didn't seem to keep what I wanted to pay monthly in mind at all. The thing that ruined the whole car buying experience, and this was my first one alone, was that it took SIX, yes SIX, months to get my tags transferred from my old car to this one. If I knew they were going to drag their a** and give me every excuse in the sun of why it took so long I would have done it myself from the start. I had two temp tags and only got the first one after I had complained to two managers and gotten pulled over & ticketed from revoked tags. I should have been given one the night I drove off the lot. Absolutely do not recommend this dealership. They made me never want to buy another car.
