-
July 2024 by Bridgette Feagin
Smells god awful in there so bad me and my partner had to leave because we were getting major headaches and he almost threw up, also absolutely no one in there to help, stood at the counter with 4 people behind it for over 5 minutes and no one even acknowledged us
-
July 2024 by Altam99
I have been using Walgreens Pharmacy for decades because we relocate on average every 2.5 years. I trust Walgreens for easy Rx transfer from state to state on monthly maintenance medications. This location - 2nd Loop in Florence - is the slowest ever. Because of my disabilities I always use the drive thru and the wait is always 10 to 20 minutes per vehicle. I get a text telling me my script is ready, drive over and I'm the 3rd car I immediately know I will be sitting in this line for about 30 minutes. Every time I foolishly believe it is the customers, perhaps their scripts weren't ready and rather than go around, they just sit and wait holding up the line. Then I arrive at the window thinking, my scripts ready, fully covered by insurance I'll be on my way quickly.... NOPE. It's 10 to 15 minutes waiting for them to find it. I really don't understand why there is no sense of urgency at this location. I really love having Walgreens as my nationwide pharmacy and don't want to change. It's been a year with this location and it's like this every single time. Please, please, please get some customer service training. The last straw came when I had an infection that required an antibiotic to start on Thursday evening. Thursday I couldn't get through on the phone. They didn't even start preparing the Rx until I called on Friday to find out when I could get it. I was delayed by 2 doses of getting an infection under control. For a patient undergoing Chemotherapy, that is not good. Every month I am left hoping that it was just a fluke last time, but after a year clearly there is a problem. Each contact has been very friendly and cordial, perhaps because I do not share my frustration after the long wait. At the same time there is no acknowledgement or apology for the long wait, just a smiling friendly face asking how they can help. Again no sense of urgency.
-
July 2024 by MICHAEL J. CARR-EL
A good quick shopping experience. The pharmacy needs to work on customer service
-
June 2024 by Tre Tha South
? Mrs Denise
-
June 2024 by abbylaine braddock
not sure if it's just straight up incompetency but this pharmacy is just a train wreck. i don't think in the time i've been using them i've ever had a pleasant experience. it's very seldom. i would go somewhere else but options are pretty limited in florence. needless to say im on the hunt for a better pharmacy. also if i could give them 0 stars i would.
-
March 2024 by Sam Riley
Loved it
-
October 2023 by Ron S.
Walked and stood at the express checkout at the pharmacy, and Kalya was too busy eating, drinking, and chatting to help me. Someone else stood basically infront of her at the consultation window and she helped him basically because he was standing directly in front of her. First time here and probably won't be back. Millennials..! horrible customer service.!
-
August 2023 by Rino Genesis
Customer service problems
-
July 2023 by Wendy Oates
I ordered 2 deodorants to be picked up. The person filling the order. Chose a melted one that had the deodorant all over the outside of the container and in the cap. It was a mess. Really! So slack... someone who could care less. Would not trust them to fill any order again. ?
-
May 2023 by Darlene White
They had what I needed. One of my favorite stores. Beauty products, laundry products ,groceries snacks , medicine, photo service all available in one place.
-
March 2023 by Edith Robinson
Very unprofessional. Cashier will see you standing at photo area and not say anything. Went for passport pictures and after waiting 10 minutes, someone came over, then took 10 minutes searching for a camera to take passport pictures with. Eventually walks pass and says “we can’t find the camera” and then heads back to cashier section. The guy is very rude - would not recommend.
-
February 2023 by Kimberly Dorrell
This is the worst pharmacy in Florence. Save yourself the headache and go somewhere else.
-
October 2022 by Chloè Catherine Reynolds
Aesha the pharmacy technician is very rude and does not know how to speak to customers. The pharmacy as a whole needs to take a class on customer service. I understand the job can be stressful when slammed with customers, but that isn’t an excuse to be rude.
-
October 2022 by Liede K
Great service. Pharmacy techs are pleasant and polite.
-
September 2022 by John Turner
Always closed for no reason. The pharmacist is out a lot, and in my case my medicine is always out of stock, not cool!!! I’m glad I found a local independent pharmacy that cares.
