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December 2023 by Vanessa C
The staff is very rude.I called the front desk at 9:00 am to request a late checkout for 2 rooms, and the woman on the phone didn’t let me finish talking. When she heard “2” she jumped to rudely say: we only have late check out until 12!It took me like 4 good minutes to try to explain her that I wanted 2 rooms for late check out. After she finally understood and stopped cutting me off, she hung up the phone on me.Very poor customer service.
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November 2023 by Moe Nagy
The hotel door was closed when we arrived around 2am & it was cold outside. Nobody was there to open the door & a guest who opened the door for us.The night shift staff was not friendly.Quick check-in. & free parking.
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November 2023 by -Artsy Photos LLC-
Great experience, rooms were clean and we had great service. The breakfast was set up nicely and well taken care of. The staff were all very friendly and helpful with anything we asked and even told us exactly how to get to a few different places around the area. The only thing I found slightly odd was that the rooms didn't have microwaves in them, you had to go to the main floor and use one in the breakfast area. Plenty of parking available and easy to locate when traveling. We had a great experience!Nearby activities: VERY close to Carowinds amusement park
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November 2023 by Eric A
I selected this hotel based on the many positive reviews, but what a disappointment. It started off poorly with no one being at the front desk during check in. I waited about 15 minutes before someone appeared. The individual was very curt in answering my questions. Not a friendly interaction. I open the door to my room and the floors have dirty footprints all over the room and bathroom. The sheets had stains on them. Towels were not changed and I had to call to get clean ones. Overall, highly disappointed.
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November 2023 by Monica Mangum
Decent hotel with a ton of great restaurants within a mile of... You can see Carowinds from the parking lot. Only a couple minutes drive. Definitely better locations than hotels across from the park. Although don't expect any high class service or even a smile from staff.
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November 2023 by Vanessa Phillips-Luke
I used my points from working at hotels and paid cash for the rest of the room. Everything went smoothly at check-in that evening, yet the next morning upon checkout, I had police surrounding my car saying that I did not pay. I was livid! I understand it was not the hotel, it was the call system, yet they all need to get on the same page. I paid like everyone else. This was ridiculous. Get it together please. I'm sure no one wants to wake up to the police saying I did not pay, which I did. Nice, new hotel, just unorganized!
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November 2023 by Garrett Crawford
Absolutely gorgeous hotel! It's really up to date and the services are top notch. I would suggest staying here to anyone and everyone. We have stayed 3 times now and we will be staying here again anytime we are in town.
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November 2023 by Larry M.
This location has had vehicle brake-in's including my truck. All of my tools were stolen after the rear window was broken. According to the sheriff deputies, they get called here often. I was told there is a homeless camp in the woods near by. The hotel locks their doors at 9pm because of safety. If you stay here, take your valuables with you.
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October 2023 by Wodfamchocsod4
An upscale hotel for a low price. Very clean. Breakfast was excellent and varied, including fresh fruit. They also had Jimmy Dean breakfast biscuits.
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September 2023 by Tiffany Price
Adding this to my hotel list.. modern and clean! The shower, pillows, & free breakfast were the big perks for me as well as customer service! Had a late night improptu check in and they were beyond accommodating.
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September 2023 by Tiffany Evans Putnam
Great hotel, close off the highway. Rooms are clean. Be aware that this is a pet-friendly hotel. If hearing dogs barking is not in your plan for a relaxing evening, you should probably stay somewhere else!Rooms: Clean and updated rooms.
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August 2023 by Shan Long
This place is my new favorite hotel! It's clean, modern, the staff is friendly, and I'm obsessed with the room I had. It's not big, but they did an amazing job of using all the space the room does have. The breakfast bar was nice, too! This location is close to Carowinds, so it's a great place to stay if you have a day planned at the amusement park.
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August 2023 by Sandy Martinez
Great hotel to stay at especially if you are going to Carowinds. Close and easy drive to the park (5 min. Drive). Clean, great staff, and nice cool rooms on 100 degree days. Only downfall for me, they do allow pets. At 3am, several dogs were barking and woke me up. But that is the pet owners fault not the hotel. Overall, we will definitely stay there again.
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August 2023 by Muhammad Usman Butt
Watch out, they have this weird Temporary $132/night incidental authorization that they place on your credit card every night at 2am until you check-out and which is suppose to fall off after check out. But it did not fall off for me, and some $236 amount was charged after check out, I spoke to Melissa from customer service a week later, waiting for them to reverse the charge otherwise i have to speak to my bank to dispute it and go through that annoying and frustrating process of fraud claim. BEWARE.UPDATE 07/25: Apparently the top leadership of this hotel has no idea of the ground realities. There billing system is horrible and instead of investigating and admitting it, they are doubting customers intelligence by rejecting the claim. I have reached out to the responder of this review with snapshot of the charge to wake them up. Lets see if they admit and fix the fault.UPDATE 07/27: I finally got the refund of the extra charge. The GM of the hotel was kind and quick to resolve the billing error.
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July 2023 by Morello
Just stayed here from the past weekend. For what you pay, this is an amazing deal. Very nice hotel, the rooms are so clean and makes you feel comfortable, and it feels luxurious. The reason for 1 star removed is the lady from the second day of breakfast wasn't on top of keeping everything going. There was food that wasn't prepared and wasn't put out. That's my only gripe. I will definitely stay at this hotel again sometime. It's so convenient that it's a 20 minute walk to Carowinds. I loved my stay at Avid
