Best Western Carowinds is a hotel that receives mixed feedback from guests, with notable strengths in cleanliness, certain amenities, and staff service, alongside some consistent issues. Many guests describe their rooms as very clean, spacious, and comfortable, with excellent showers featuring great hot water pressure. The air conditioning is effective, and rooms include practical amenities like a microwave, mini fridge, and desk. Several reviewers highlight the friendly, accommodating, and helpful front desk staff. However, the hotel faces significant problems with enforcing its no-smoking policy, with multiple reports of strong cigarette and weed odors seeping into rooms from other areas. The property's age is noted, with some describing an outdated vibe. Operational issues are mentioned, including malfunctioning key cards, a pool that was sometimes not clean or open, and minor maintenance issues like a broken hot tub button. The hotel charges a refundable deposit that some guests felt was not clearly communicated. Its location is generally considered good, being close to Carowinds theme park, walkable food options, a gas station, and other conveniences, though it can be tricky to find. While some guests were happily surprised by the value and level of service, vowing to return, others were dissatisfied enough to state they would not stay again. The hotel provides a quiet balcony area for work or reading, and the free breakfast, especially the bacon, is praised by some, though others find it limited.
Best Room service we have here , faster checkins and checkouts , breakfast is good .
December 2025
Wonderful clean rooms and wonderful service with a smile!
September 2025
This was nice, decent place for my weekend getaway. Nice room...nice continental breakfast...close proximity to the Carowinds!!! Probably not the best location for scenic or aesthetic views, but was really there to visit the Carowinds mostly.
