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November 2023 by Dave I.
This is the worst hotel I have EVER seen. American Airlines (curse them) put us up in this hotel. There was a puddle of urine in the elevator and a coffee cup size blood spot on the floor in our room. If it had not been 1:30 in the morning we would have went back to the airport. The desk clerk was really nice. The room had mold and peeling paint. This place was absolutely horrible. I should have rejected the hotel voucher and spent the night at the airport. You are better off sleeping in your car.
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September 2023 by Gunner J.
Would give it 0 if I could. After a thorough bed check the bed was at least clean. Dead roach on the floor next to the bed. The smoke detector is missing it's battery.. wholes in the ceiling in the bathroom along with a small roach we named Gerald for the day we had to stay here. Not to mention the string of bulb-less lights just chilling on the balcony that was left open when we checked in. The lobby is very clean and updated.. very misleading.. you enter the elevator and transported to what looks like possibly a crack den. Not to mention the front desk staff could care less about keeping their guest secure.. just go ask for a new room key to whatever room you want.. they don't ask who you are or check IDs! Just make you a new card and trust you were telling the truth.. HOW IS THAT LEGAL!? Calling corporate to report the malpractice and asking for a refund. Keep your doors bolted and don't leave any belongings in your room unless you have to..
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April 2023 by Natalie B.
It's beyond nasty! I can't believe American Airlines puts people up in this place. They'd never put their crew up there. Literally slept with a light on, on top of the covers. Worried about roaches and bed bugs!
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April 2023 by Aryn K.
I wish I could leave zero stars. This place is a total dump. The whole hotel reeks of weed and mold. I saw two different rooms, which were both smelly and stained before we left to find a better hotel.
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February 2023 by Erika L.
DIRTY! I had to stay there due to the flight cancellation. The floors look like they've never even been swept, or the carpets vacuumed. In my bathroom the toilet seat was up! there was something floating inside, the toilet paper was as if someone had just used it, not folded as it's usually done. Some spillage on the top of the desk in the room.The beds were, however, comfortable and clean. Service wasn't impressive either, I asked for a fork, to eat my salad in the room, since it was 1 am and I had no transportation of my own, they said they don't have any plastic or any other sort of utensils. What? this is a hotel, people are traveling and don't have all the necessary stuff. Isn't it supposed to be "HOME AWAY FROM HOME" kind of situation? I was glad to leave, didn't want to use their shower or touch anything.
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November 2022 by Miko M.
COCKROACHES AND BED BUGS!!Terrible hotel!! Horrible hotel management service.I've been chasing them for 3 weeks now for a refund. Every time I call it's an empty promise of a refund will be processed.They even responded to a review I've left previously saying how "distressing" my review was but no follow up has been done. They even tried to write that there were not pest issues in their hotel despite my taking photos and adding to the review for proof.Save your money and go somewhere else where they will actually take care of you.
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July 2022 by Christy S.
This hotel is awful. There is mold in the bathroom.it smells like urine. ROACHES was crawling everywhere. The pool was closed for no apparent reason. We had 2 sets of towels for a family of 4. Had to pack of my kids at 830pm and head home because I didn't want roaches crawling all over their faces. I was told we'd get a refund when I left. Now their saying they don't give refunds. Also the parking lot flooded after the rain. The people that work there hate their jobs and are not helpful at all. Don't go to this place
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October 2021 by brandon m.
If I could leave 0 stars, I absolutely would! I'll be giving the choice hotels customer service line a call to tell them about our terrible experience! We got in at around 11:30-midnight. There was a gentlemen sitting behind the front desk just sitting on his phone while the women was swamped with calls and guest. Then when we got into our room there was black mold in the bathroom, cracks all in the walls, the trimming wasn't even fully attached to the walls and the door to the balcony barely closed and locked. Along with that there were loud banging noises outside of our room all night and this morning as we were about to leave! DO NOT STAY HERE!