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August 2023 by Jeffrey McIlwain Jr
Customer service here is terrible. If you have to shop at cvs go to the on on Tom Hall at they will at least welcome you with a smile and give you the correct information. Or just shop anywhere else! The manager here is rude. I’ve been here a handful of times and they flat out ignore customers. Will not be coming back.
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July 2023 by Leslie Hasbrouck
We preferred shopping at CVS and enjoyed the savings but today, we had to void our purchase and when we rerang our purchase of $85. We did not get our $7. Savings so I asked tge team member for help. He did not know how to help so he went to get support. No one came so he told us we would just have to pay full price. We waited a little longer and then just decided to leave without purchasing. We went to Walgreens to buy the medicines our granddaughters needed. Such a disappointment.
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June 2023 by Jahdamah Ma as-Samah
I went in to get my mother some vitamins, and I asked a worker there where was the cash register, she rudely replied, "over there" so I walked over and stood in line and moments later she scolded "not there over here" she meant the self check out, so I said, "we have to do it ourselves?" She responded in a very nasty tone, yes, like every where else! So I explained to her that everywhere doesn't have self check out, she began to argue, yes they do! At this point I figured she was mental health so I left it alone, but then she came over and began to throw my belongings in a bag. I then asked another worker if there was a manager that I could speak to to form a complaint, when the manager approached me, the argumentative and rude store lady approached us and asked me if I had a problem with her! I told her I was talking with the manager, she said, oh but you're talking about me so what's the problem, she was extremely aggressive, I then turned to the manager and said "do you see what I mean? The manager shook her head yes as the worker began getting louder and louder. She sarcastically kept repeating HAVE A NICE DAY, and I told her she should have the day that she deserved. I can't believe I was treated that way. I am Muslim and feel like it could've been a case of discrimination. I am filing a complaint.
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June 2023 by Fred Tompkins
This is the worst CVS I've ever been. They are always out of stock with one drug or another, they blame supply chain. do you think maybe you should order more? And the people working at the pharmacy counter are rude uncaring jerks.
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April 2023 by StableXP
Had a COVID Booster scheduled for today here for me and my kids (pulled them out of school early for it). Showed up 30 minutes early, and as soon as I got to the desk, some unprofessional girl yells "you here for COVID shots? yeah, we haven't had those for awhile, not sure why. Don't think anyone does anymore"..., I even questioned why they still take appointments, and she was just all shoulders (shrug). No cancellation notice or anything. Asked to speak to someone in charge to understand why this happened, and she told me to call corporate. Very unprofessional location.Drove to the Rock Hill CVS on Cherry, and they confirmed they had plenty of stock and was able to schedule an appointment for the next day. Not to mention they were very professional and courteous. So there is definitely something wrong with this Springfield location.
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March 2023 by Wesley Deese
I am so over this CVS. I’ve come in 4 times in 2 weeks to get something filled and the doctor has called in the Rx twice. They said it is written wrong in order for insurance to cover. I told my doctor exactly what they told me to tell them and they still can’t fill it. Instead of calling the doctor to get this straightened out, they waited 4 days until I came in on Saturday (after taking my last dose of pills) to tell me it still isn’t correct and instead of apologizing or showing empathy the pharmacist basically yelled at me. That is the last Rx they will fill for me.
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March 2023 by Carolyn K
Absolutely horrible CVS. Dirty, pharmacy staff is subpar. I will not go back again even though it is only .5 miles from my home.... And the photos above are stock photos from another store. These are not photos from the CVS.
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January 2023 by Sankalpa E K
Worst service. Disappointed!!!!!!!It takes forever to connect to pharmacy and once connected, staff doesn't have patience to answer our questions and rush to end the call.I had no option else Walgreens is very much I better in customer satisfaction.
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January 2023 by John Dubois
Management to control employees. More employees. If no business to support more employees then close up shop Overall this store is a wasteland. Someone needs a big shakeup!
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November 2022 by Jama Hammond
When I first arrived, I was told that they couldn’t guarantee they could fill it in 1 hr. When I told AJ that I needed it or my dog would have a seizure if I couldn’t get it . He was supposed to leave at 7, but he stayed and filled it for me. That is CUSTOMER SERVICE ????? Thank you AJ
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October 2022 by Melissa Niemes
This is my favorite location. I always find what I need and the staff is very helpful. Time at checkout is always fast and easy. Definitely recommend CVS.
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September 2022 by natasha dixon
Customer service at a low and management should learn how to de-esculate a situation and learn how extra care points work
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August 2022 by Sherri Polk-Maduabuchukwu
Horrible experience. I have been trying to get a prescription for my child since this morning. I have went to the location twice and called 4 times. The girl Ashley was very rude and condescending. I did have to use a few choice words with her. I will never get medication there again. When I tried to have my meds sent to a diferent CVS she blocked it from being sent. She should not be a representation of CVS.
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July 2022 by Suresh upadhyay
I call pharmacy, the guy did not answer my question put me on hold and cut the call. Pharmacist quite pathetic
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December 2021 by Garrett Burris
When I entered the store I was greeted with a friendly, "Hello, welcome!" The Pharmacy staff was also very friendly and explained everything when I got my COVID booster. This is one of the best CVS stores in the area for customer service.
