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July 2024 by Karen Cristina “KC” Balatbat
DO NOT COME HERE! FRONT OFFICE COMPLAINT! Mocks customer!
The guy at the front desk was not friendly at all. I came in today, July 28, 2024 (Sunday) at 12:30 PM with a problem concerning my car, explaining that it appeared to have a clogged condensation pump. I was very warm when I told the guy about my concern because I had a good start to the week, but that changed quickly when the guy mocked me with a fake, sarcastic smile. He remarked, "So you said you have a clogged condensation pump and you make it sound so simple! It will take 10hrs for us to service you". He was absolutely faking it… He had a straight smile looking at me as if I made the problem sound so simple!
What part of me coming to your store with a warm smile says I make it sound simple? Does he want me to come in looking furious?
I told him “You don’t have to smile at me like that” (obviously it was really fake) and then I immediately turned my back because I was so pissed off by his sarcastic smile and his remarks. He then said “Oh sorry” , but it was too late! I was already unsatisfied. Who mocks a customer like that? Why would you do that? WHY WOULD YOU MOCK YOUR CUSTOMER?! Was it because I am a woman of color?!
I called the customer hotline to report this and the woman named Gail who handled the call was so KIND. She was kind enough to make me feel better. Well, thank God for her! Gail from the hotline was full of empathy unlike the guy from the store who was so unprofessional and made me feel like an idiot!
The guy could have mentioned that they could check my car out before saying it needed replacement! My condensation pump only needed to be cleaned out, not replaced! I went to another mechanic instead of this store and they only serviced me for less than 5mins! My condensation pump does not need replacement at all! They only charged me with $18! So much for making it sound simple!
I would never recommend this branch to others! A reminder: The best marketing tool is still word of mouth coming from your customer service.
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July 2024 by Alexandru Popovici
I’ve been a customer of Firestone Complete Auto Care for a while now, but my experiences have become increasingly frustrating and unpredictable. The quality of their service seems to vary significantly depending on the day and the crew working.
More often than not, it’s been a miss lately. On several occasions, I’ve left their shop with new issues that I didn’t have before bringing my car in. It’s incredibly disappointing to pay for repairs only to find out they’ve caused additional damage that I end up having to fix somewhere else.
The staff appear to be inexperienced and overwhelmed, leading to unnecessary delays and mistakes. It’s clear that the level of training and expertise varies widely among the team members.
Unfortunately, due to these repeated negative experiences, I can’t recommend Firestone Complete Auto Care. If you’re looking for consistent, reliable service, it might be best to look elsewhere.
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July 2024 by William Vana
We had a 2pm appt to get a free alignment check and 2 hours later we (my son Caleb) is still at the store, I called the store earlier and was put on hold for 5 minutes so I hung up, horrible service!! You owners are millionaires in your corporate office and you can't even run an efficient store, what a mess!!
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July 2024 by Dennis Randall
Great people to work with at this location. Manager was awesome!
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July 2024 by Jeff Harris
Always does a great job. Amanda keeps me informed and has control of the facility.
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July 2024 by Donald Schultz
Amanda and her staff are amazing. Set my appointment up the day before. Scheduled for about an hour. By the time I got back from lunch the car was done. The technician (Travis) parked my car right in front and everything was checked over and there were no issues. So happy to have a great team always provide great service.
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July 2024 by Maverick Mooney
Totally professional attitudes in that store. Great work. Great people. Thank you, Firestone
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July 2024 by Shawn Stevens
The crew at store# 343717 was great. Great customer service
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July 2024 by Getta Wright
10 out of 10 every time.
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July 2024 by Steven Case
Amanda and her crew ALWAYS take great care of our vehicles. They're very knowledgeable and thorough in what they do. I wouldn't take my vehicles anywhere else.
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June 2024 by August Capotosto
Exceptional service and great prices!
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June 2024 by Dwight Howe
Been taking my vehicles here for years, always good service.
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June 2024 by Melton Caldwell
$55 to tell me the problem!!
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June 2024 by Mark Eicholz
Professional swift service; thanks Amanda! I’m certain management appreciates your great attitude.
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June 2024 by Steve s
Made an appt online. Had a tire plugged. In n out in 35 mins. The manager was training a day 1 staff member on being polite and courteous, which is how I'm treated anytime I go in there.
