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March 2024 by Karen Lentz
I was able to make a noon appointment. Arrived 15 minutes early (trying to beat the lunch crowd) and was able to get taken in pretty much immediately and was out in very good time. Did an alignment and very happy with the customer service as well as the technician's attention to checking things over including tire pressure and fluids.
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February 2024 by Samuel Dailey
I always appreciate the customer service I receive at the Fort Mill location. Although, there may have been a time where I felt the work was not satisfactory, Amanda and Ashley made sure to correct the issue with no added cost. I recently got my brake pads and rotors serviced and both were under warranty. The work is completed in a timely manner and communication is always transparent. Will continue to have my car serviced at the Fort Mill location.
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December 2023 by Phil Crass
Very polite, suggested additional services but didn't push it, which I appreciated. Took my car in early and I was able to pick it up before closing. Everyone was polite and professional.
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December 2023 by BETH PIERCE
Do not take your car to this company whatsoever. I have been dealing with issues with my car for the last 2 years and going here resulted in me having to get a new engine out in my car. I have spent months on the phone working with corporate/Bridgestone. The company had a 3rd party come out and look at my engine that was damaged when the timing chain was changed. The claims department for this company wouldn’t share the actual report with me, he stated the report is considered company property. Why wouldn’t they share a report from neutral 3rd party? Because they’re liable and the report says so!! The claims manager worded his response to say that the engine failure wasn’t any fault of theirs, but my new mechanic that put the new engine in my vehicle (not Firestone) that has over 30 years experience and is very reputable said that he’s never seen that kind of damage from a timing chain repair and the 3rd party individual that came out to look at the old engine out of my vehicle told him that Firestone was at fault. The claims manager for the area wrote lies in his response regarding my new mechanic as I had him read the response. The response also stated that if my work was still under warranty then it would be covered. This company cannot be trusted. This is the 2nd location that has messed my car up and they will not resolve it. They will put you through the wringer until they find a way to blame their bad workmanship on you and your vehicle. This has cost me over $10,000. I will be hiring an attorney and I will update this post once the lies are exposed, with receipts!!
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December 2023 by Andi B
Best service ever. Amazing people, dedicated, knowledgeable, hardworking.I will be coming to you all the time from now on.I was at Goodyear few yards from you and they pissed me off.
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November 2023 by Brittany Dean
Amanda was super helpful in dealing with my aftermarket warranty company that a few other shops didn't want to mess with. I also bring all my cars here for their lifetime alignments and tire balancing. Thankful Firestone Fort Mill cares enough to help out!
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November 2023 by Lite Lilyanne Matasau
This is not a good location. I have been taking my car to Firestone for years and every visit includes a courtesy check. I recently moved to Fort Mill and drove the car over 1,000 miles. I wanted to make sure everything was okay with the car, particularly my tires, so I was looking forward to the courtesy check.Yesterday, I took my car in to get an oil change and the inspection form was not completed. The lady that checked me out was visibly tired and irate...we all have jobs where we're tired but still have to maintain professionalism! When I inquired about the courtesy check, she said that she just printed out the work order and gave it to the mechanic and I didn't ask for the service. I told her that this was a service that has always been included when I go to Firestone and I didn't know I had to ask for it. I asked whether I needed to ask for it in the future and she responded, "You do when it's late at night!" I took the car in at 5:30.
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November 2023 by Latrisha Stanley
This location is one of the best I've ever been to upon walking in I was immediately greeted by Dane who is such a delight.. Amanda came over an assisted with my tire issue and immediately got my car in the stall to get a replacement.. Christy was very cordial and made sure I was getting the best.. The Entire worked hard from start to finish.. They coordinate to make sure each and every customer is taken care of professionally..Thank you so much Amanda, Dane & Christy for all you do to make sure your customers are HAPPY!!!!!!
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October 2023 by Nate M.
Woman with purple hair at the front desk is very unprofessional, could barely understand what she was saying, felt like she was going to fall asleep talking to me. Also I feel like I got ripped off...Almost 600 to replace battery and fix two problems with the AC. I guess they get you with the vehicle inspection because there's no way I should've paid that much. I'll be looking for a better shop to go next time I suggest the same to everyone else.
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October 2023 by Washiri Knox
Firestone has Racist workers I don’t have a reason to lie but my service was free but I had a 2004 Toyota Avalon and I had motor issues…. After they determined that it’s not much they can do…. I took the car back home; soon as I pulled up to the house I seen the inside door handle almost broke off they tried to put it back but it was damaged pretty bad…. The way the door latch functions it don’t take much to open the door one weak pull can easily open the door but in order to break it you have to pull back really hard and now my door handle is dangling
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October 2023 by Pete Scott
If it was possible to give this business a NEGATIVE 5 star rating, I would do so. I had the most miserable experience ever at this Firestone location.We went there to have our oil changed and tires rotated. The guy hands me my car key basically destroyed.I tried to start my car and the key disintegrated into several pieces. This is a smart key that costs $450 to replace.So I went in with a key in perfect condition and left with a key literally in pieces.To say that the management of this establishment handled it unprofessionally is an understatement.The manager tried to say that I had glued the key together and that basically it was MY fault.Instead of just apologizing and handling this professionally he acted like a complete nasty jerk.I had to call their corporate office and eventually had them pay for the damaged key after several weeks.I called them today to ask them if they would please replace the totally stripped out lug nuts that they left me with when they have been servicing my car over the last two years.The day that I had the destroyed key incident they had done a tire rotation.The reply on the phone today was that Ford lug nuts will swell and they aren't responsible.So in other words the lug nuts stripped out themselves.Clearly these lug nuts were repeatedly over-torqued. I had not taken my vehicle anywhere else but this Firestone location for service.All I asked for was for them to kindly replace the lug nuts and I would have another mechanic put them on.The cost would have been $40-$50. Instead the manager was extremely rude to me on the phone and told me to call their corporate office.Not only are these people INCOMPETENT but they are UNPROFESSIONAL and RUDE.I would highly suggest that you take your vehicles elsewhere for service based on my horrible experience.
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October 2023 by Henry Young
Quick service. If you have an older vehicle you need aligned, ask for Todd. He did a great job with my 1979 Fiat Spyder.
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October 2023 by Tracy Johnson
Ordered 2 tires. Person on the phone confirmed that the tires were in the "Charlotte Warehouse. I was told they could do the work either late Friday or "first thing" Saturday and they would call as soon as the tires delivered. No call, so I called them at 10:00 on Saturday. I was told that they don't have tracking information for the truck from the warehouse but it usually shows up between 9:00 and 11:00. I was told (again) that as soon as my delivery arrived they would call me. I left my entire Saturday morning open, now no tires. Nobody still called by 5:00PM. I called back and the person told me that those tires were in Orlando and needed to be ordered. I was quite upset by this and told them to forget the whole thing. I went to Discount Tire and got taken care of perfectly. Then on Tuesday 4 days afterward, Firestone called and said my tires are in, when would I like to come in. I like Firestone, and maybe this was a unique issue, but with so many choices, why should I go back?
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August 2023 by LESLIE MARTIN
Firestone in FM is better than any other in the world. Why? Prompt, precise, kind, and female owned! Always a wonderful experience with minimal wait time.Services: Air & cabin filter replacement
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July 2023 by Chelle P.
I often stop at firestone when there is something wrong with my tires or if I am in need of new tires. I never really got other service there except for today! I stopped in due to a battery light signal which I later found out was due to my battery and alternator going out! They got me in and out fast! I showed up as a walk in and they handled my concerns with care! Joesph and Nikki were so professional and helpful! They ended up fitting me in and I was out of there with a new battery and alternator in less than 2hrs. Now I'm no mechanic so I'm not too sure what a "fair price" is but I will say it was fair enough for me, given the fact that I used a firestone credit card! Which really came in handy with the discounts! I've been to two other firestones since moving to CLT and I must say they do not compare to this one! I'll definitely be back again!
